Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My child was exposed to pornography on this game tonight. I think the game has been compromised by a hacker. The image just flashed up in the middle of her screen, unprompted, unexpectedly. She was not in chat mode either. Just innocently playing the game. We deleted the app immediately.
This is not a suitable game for children under the age of 15 due to appalling graphic sextual images that appeared on screen.
I have been playing roblox for five goddamn years. What kind of dumbass adult lets their kid search up inappropriate stuff anyway? Also, who the HELL, doesn't know about the block button. Oh yes I can see the so called "adult veterans" of ROBLOX. Very nice indeed
Everyone thinks ROBLOX is bad because they havent seen the full ROBLOX community. If you look at youtubers like Denis, AlbertStuff, DanTDM, Even Pewdiepie! They didn't hate it like everyone else seems too.
Constantly losing connection and since there is no way to save you just end up starting over every time
Roblox is awesome because the the game updates and keeps on griwing bigger and the game is fun to play and its the best free game in the world
This game really likes your money! EVERYTHING (or almost) costs money! The in-game currency, "ROBUX", is solely obtainable by paying money, purchasing a membership, or using a membership to earn money, or making others pay you with a 90% tax! You'd better be rich!
This game has pretty nasty people on it. From 9 year olds learning how to twerk and lean to curse, to 40 year old men asking for where they live and saying sexual things. I do not think this game should be for children. Bullies and perverts are roaming around the game, Roblox. I use to play the game. It seemed fine in 2009, but when 2014 came around, it got worst. I really think Roblox either needs to shut it's server down or make it more safer.
I honestly hate the fact u have to buy robux (no other way(legally))
I think you should watch an ad or something or quest and recieve daily robux even if its like 5 because if you had a roblox account as long as i have (about 6 years now) you would remember tickets. All users recieve 10 a day for logging on and you could exchange it for robux-20 tix = 1 robux. They took that away last year so now spoiled childeren are forced to nag their parents (you) for money to do anything that is cool or makes u look cool i think they need to at least bring back roblox of 2010 (best year of roblox)
They have Delibretly attacked The roleplay community and have removed all possible creativity in their process to bubblewrapp everything because the game creators are worried about moderation? HEY IDDIOT BRING BACK THE PARENTAL PERMMISIONS FOR 18 AND UNDER! You know the one were you cant talk to anyone without approval of parents so that they cant see what other people are typeing because thoughes days were much better now the new system EVERYTHING its a swareword including
Members of a group Dont join roblox EVER its only a matter of time before everyone leaves roblox for good
They get the kids really excited for the game and then they charge outrageous prices for robux that you HAVE TO HAVE for the kids to be able to do anything at all. From changing your avatar to changing your user name, there's a charge and it's huge. They get into these kids' heads and then the kids get crazy if parents can't afford those prices for them to buy things. And they know they're doing that, too. They rob the parents to make the kids happy. As an example, you need 24.95 in robux just to buy a pair of special wings. This is a KIDS GAME. NOT A REAL STORE.
I signed up for Roblox with facebook so my daughter can play together. I pay for a premium account for her and I have a free account. When I get into my account and try to verify email, because I used facebook to sign up, I get an error. I cannot no matter what I try add an email or password to the account I get error after error. SOOO I get screen shots, write a detailed report of the errors and send it to tech support. (Im in IT Field so I know what they need from me)
Except my email back from them is "Sorry we have no way to verify the account is yours"
I ask them ok what do i do to fix that? Their suggestion "You'll have to create a whole new account." This is there answer. Instead of them opening my account and clearing out the error so I can enter my information. They just say meh, not our fault you signed up with facebook.
So moral of the story is the game is fun, until you need help from the support department.
This game is a joke. They say it is free, and then try to charge you £10.
What a waste of my time!
One time in Roblox I was playing Club Boats or something and there were naked people having sex and making crazy noises. Do not let your child near this junk!
ROBLOX is a great game there are problems here and there but, mostly good the problem is the sponsored events
The problem with people reviewing this is that they're dumb. Or just plain idiotic (not all of them, but very many)
ROBLOX is not a virus, It's a actual company in California.
The economy is not that great, either is the forums...
You cannot lose any item, and if you lose your account you can use the email you set it up with to get it back.
There is alot of scamming these days.
The currency is optional so stop complaining about that.
It's full of kids who think that life is all about virtual hats for a lego avatar.
Also, the moderators are lazy and won't do anything to help the community.
I have used Roblox for several years, and in a lot of ways the program is great. It permits the easiest development of computer models I've ever seen, and its quite fun to work with as well. Development of games is very easy and fun, and they have released several features that made tasks even easier.
Unfortunately that is where the positivity ends. The company has only one method you can use to contact them for all issues: a single email address. The employees in charge of answering these emails generally instruct you to re-install the program for ANY issue, even when said issue is caused by their own program having a flaw. They continue to ignore several issues to the program (floating point errors have been in the program for over four years, despite having been told they exist numerous times).
An even bigger problem exists in the area of asset security, by which I mean there IS no asset security. It is extremely easy for someone to steal things that you create and release it to the public. The company will do absolutely nothing to punish the people involved, nor will they delete the leaked assets.
A lesser problem exists in the area of features: these will be forced on the community whether or not they want them. Recently they forced a new studio interface on users of the old interface by causing the program to crash until they changed to the new interface in settings.
While I give the program five stars, the terrible customer support, protection of assets, and game community brings my rating down to two stars.
My 9 yr old was on it and was talking to someone who said he was a kid and he turned out to be an adult and sent her sexual messages. As soon as I found out I reported the messages and the profile and sent an email. Nearly a week later nothing had been done. Sent email saying that I would go to media about them refusing to act and got a reply within 5 minutes. Apparently due to dpa they couldn't tell me if they were going to ban the other account. Refused to tell me what the hashtags were hiding said they couldn't unless police asked. I explained at start I had been to police and gave them the police ref number. They then cancelled my daughters account citing that she was the one in the wrong although she didn't understand what the man was sending her. Not too bothered though as she will never go on there again.
Answer: I suggest this game for 12 and up. Or until your child is responsible enough to handle swear words.
Answer: No one really knows but it's pretty clear roblox isn't a children game anymore
Answer: Sophia P, helpful answer. But there is more to it, roblox has things that cost robux so they can make money. Without robux they wouldn't make money; not have devs to pay as they dont make money, then the game would go way downhill.
Answer: Sometimes, people do get banned for no reason or for nothing. However, most bans are reasonable. If you got banned for no reason, please contact roblox to see what, and you could just make a new account.
Answer: It may be blocked in your country due to country laws or blocked in a school for obvious reasons.
Answer: Yes, sometimes but considering how many reports come in and the fact that the roblox moderation team is very small means that they cant go through every report.
Answer: They aren't... its a fucking business ok? All businesses need money so they don't fall off.
Answer: The best option is to put the computer in the living room or some open space, and asking them what do they do on Roblox. Parental controls is never an option to monitor your kids. If you don't want your kids to spend your credit card, tell to stop, punish, refund, or cancel your credit card. Also, if you are uneasy with roblox, it's best not to let your kids play it.
Answer: Yes there is, When you have an Xbox One (and you need one, and xbox live gold) download roblox, go to catalog (create an account first) choose a pakahe, go ta avatar, then apply it
Answer: This could be a thing, but players dont know yet. Currently, only a group of people selected by ROBLOX can upload Hats and some accessorys.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account