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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Oregon
1 review
2 helpful votes
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A Constant Pain
July 29, 2017

Granddaughter loves playing this game but out of the blue the account gets deleted.
Made several new accounts and the same happens again.
Yes, its on private.
A really poor app.

Date of experience: July 29, 2017
Indiana
1 review
2 helpful votes
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Reviews of this game is mostly garbage. People who want to put it down. This game has software which sensors language and in every game you can either report the game or players. Just click on the left top of the screen. Agreed parents should monitor their kids.

Date of experience: July 25, 2017
Tennessee
1 review
7 helpful votes
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Horrible
July 20, 2017

This game is definitely not for kids. My 9 year old daughter loves to play this game. It's too bad that there are so many profanities, cyber bulling, sex predators on this game. I read everything that was being said by other "kids" and it's appalling. Game is uninstalled asap. It's obvious that the game is not properly regulated. And Roblox states there's no violence? I say bull$#*!! Absolutely disgusted by this game.

Date of experience: July 19, 2017
New Zealand
1 review
2 helpful votes
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So first off they need to fix tags and you know that. Here's a senario: you're talking to you're freind and then you're words get tagged. This triggers everyone and i mean EVERYONE. So you know the new update to roblox where it ONLY shows servers you're freinds are on. With my freinds there either Offline OR playing a game i don't want to play. Also i don't play the Super popular games with thousands of players offen so this is more for me but when placing players in servers they should put them in the servers that are allready there and not Make one just for them. Thats all i can think of.

Date of experience: July 18, 2017
New Mexico
1 review
2 helpful votes
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Wtf is this
July 18, 2017

Wellda hay are this peaple are truning a kid friendly game all those peaple being racist are child predators will be ip banned the next day my got account got hacked and i ask them to change the pass word and turn every scurty thing off of my account soo i can get back in (i ask them to do that because just in cas if the hacker turn on two-step) look all u parents making a big mistake roblox as all this game where kids can play like prison life or meep city or pokemon brick bronze ect. All of these news stuff are making your brainless zombies its soppuse to be a fun game where kids can have fun and im ten years old and my parents let me play it

Date of experience: July 17, 2017
Iowa
1 review
6 helpful votes
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So, all these reviews you see here about child predators and people being racist, this can all be prevented. Parents who let their kids on the internet simply don't try to monitor what they do I bet half of you don't even teach your kids what not to do online and what's actually ok to do! Then when they do something that is unacceptable in your eyes and you find the source you blame that instead of your terrible parenting skills. Roblox is a really good game for kids, as a parent you can make your own account and enlist your child under your care. They cant change their settings and so you can monitor what they do if you do this 1 thing. Your child's safety is guaranteed as long as their DOB is not false, since Roblox's chat filtering system practically blocks everything, You cant even say kk cause it blocks it out so they cant even combine 3 k's into 1 line of text. This game isn't bad its really only the parents being negligent to their child's actions on the internet...

Date of experience: July 14, 2017
Illinois
2 reviews
19 helpful votes
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This game is like Legos - building blocks. All the games and content you see were created by players, not Roblox company. This means that you can build your own game for other people to play. The games, worlds, clothes, accessories, everything is created by players. Sounds neat. Except that players are people, and a certain percentage of them will always be bastards.

So hypothetically I could create a game that has a huge billboard with an image on it, and I can point the URL of this image to... say... some pornography or worse. There is no mechanism to stop me from doing this, and people have done it. They actually make games to draw young kids in, and then script in porn images to flash in front of them at some point. I've tried over a hundred games and I've run across two of these.

That said, there are still three stars on my review. It's a solid game with a (mostly) good community of kids and parents who play it. If there were some reliable parental controls and monitoring of inappropriate activity, then this would be 5 stars. But since my kids can only play when I can play, that's not very convenient for either of us!

Bottom line: Great game if you can play WITH your kids.

If that is not an option, do not allow your young kids ages to play this or any other online game until they are old enough. Especially sandbox games with player-created content and no controls or monitors.

Date of experience: July 13, 2017
Florida
6 reviews
25 helpful votes
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My son is a teen and loves playing this game. His account was recently hacked. Roblox customer service is absolutely dreadful. I can only imagine them as a group of millennials that work from home in Silicon Valley. My kid's account was hacked and I sent them screenshots and everything. Their sight has false information. Be advised that although it states that they restore your child's account; they make it difficult to do so. Be prepared to wait at least 24 hours as you intereact with the Roblox support rep. 4 days have passed and I'm about at my wit's end. They take too long to reply and when they do, it is a generic reply. After you verify your child's account, then comes the crickets. WTH! If you state that you restore stolen Robux and items one time, then do it already! They make you jump through all these hoops and then nothing? Then after they reset your kid's account, they require you to confirm the account. No matter how many times you request the verification email message, it never arrives. I guess they figured, hey let's really annoy these parents. Let's allow the hacker to request a pin for the compromised account. Then they send a message to your kid's email and of course your kids replies that they did not request a pin. It does not matter. Hacker wins! Poor security and bunch of pervs. Great job moderators! This game is definitely for teens. As far as the review that stated parents are idiots, I can only suspect that he is a Roblox support agent, so... yeah. I rest my case.

Date of experience: July 9, 2017
Canada
1 review
9 helpful votes
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Last Night My son was play this game on roblox which really terrifying because in this game there was child racist and in his hand look like a dildo but it was spining I ask my son to stop playing the game and he didn't stop so the next five days he was watching porn I think It was gay porn I ask him to stop again but he didn't stop Then later I push him off the computer and he started to masturbate I said to him "honey stop masturbating" then he said "I like gay porn" After that I kicked him out of my house please don't play this game this will ruined your kids dreams.

Date of experience: July 4, 2017
Illinois
1 review
5 helpful votes
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An Actual Review
July 3, 2017

In the wide world of reviews, apparently, a lot of parents are, to say the least, completely insane. While ROBLOX has child predators, you can very easily combat them by either WATCHING YOUR YOUNG CHILDREN or teaching them what NOT to do online. Every single online game has them, and ROBLOX, by far, does the most to combat them. There's also no way for them to communicate to your children outside of games other than the chat system, which is only available to people your child has added as a friend. As for exploiters, join games that have work put into them, not the ones that were put together in 5 seconds. The pornography comes from the exploiters, not the site itself. And finally, for the rest of the people reviewing this game: a single game doesn't reflect the entire platform.

Date of experience: July 2, 2017
Indiana
3 reviews
5 helpful votes
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Roblox
June 18, 2017

Roblox was a good game when i played it but i don't play anymore because there are to many adults that play and to much innapropriate things and rude people i miss this game though and it was really cool.

Date of experience: June 17, 2017
Florida
1 review
2 helpful votes
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You people with this "nasty" stuff are trollers and exploiters that hack into the games file. Dont like it then dont play it doesnt state its a game its a game for everyone EVERYONE! And because you wanna look cool but you pay money? Then try to look cool everyone is unique robux is just a way of gettting extras. So quit $#*!ing and enjoy the game as it is.

Date of experience: June 14, 2017
California
1 review
8 helpful votes
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Awful!
May 23, 2017

Elite Gamer tried to seduce my 8 year old. Definitely looking into suing this website. I am appalled and it has affected my child. She thinks someone is out to get her now so I have handed everything over to authorities.

Date of experience: May 22, 2017
Illinois
1 review
0 helpful votes
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Roblox I played this game sense 2015 its been the best game ever but when they think about being fair they are way off I still play it but I don't like there sevice

Date of experience: May 21, 2017
New York
1 review
3 helpful votes
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Stop the $#*!ing bullying or i'll sue u i already broke my tablet STUPID DIE DUMBASS MOTHER$#*!ER DIE IN HELL STUPID DUMBAISS CEO OF ROBLOX FIX YOUR GODDAM SYSTEM

Date of experience: May 13, 2017
Washington
1 review
2 helpful votes
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My daughter wanted to buy some kit, I told her not because it was monthly, then she found something it wasn't monthly and I checked everything and they didn't say anything about being monthly through the process. My surprise was that two months later (I was on holidays) I was paying two more payments. So be carefull with this website.

Date of experience: May 6, 2017
Virginia
2 reviews
3 helpful votes
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I didn't want to like roblox, but my kids talked me into it and now I'm hooked. I like to make shirts for ppl to buy, I've got builders club so I get robux every day, and the games are as varied as you can imagine. One day I'll be playing jailbreak or another I'll be a medieval warrior lol

Date of experience: May 2, 2017
Georgia
1 review
2 helpful votes
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Dead.
April 25, 2017

I have been a player of Roblox since about Christmas 2006. The game was full of enjoyment as it reached its peak in about 2009-2010. A couple years later, it has gone the way of a pay- to- play game. Roblox has gone quickly downhill since then, especially in the last couple years. Sure, it might be addicting for a bit for new players, but that will only last for a few weeks. Only a few months left and the game is gone.

Date of experience: April 24, 2017
Colorado
1 review
12 helpful votes
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This morning my 7 year old daughter was assaulted by a predator in Roblox. I have asked for a transcript of everything she texted in the last 24 hours and to whom. If they can not be supply this to me I can only assume that the Roblox company encourages this type of behavior despite all of the filters and parental controls. I would consider this protecting sex offenders and willingly giving them a platform to practice their perversions.

Date of experience: April 23, 2017
Canada
1 review
0 helpful votes
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Good
April 18, 2017

I did not this game 5 stars because in some games the name of the game and the picture of the game and completly differrent from the game.

Date of experience: April 17, 2017