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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Australia
1 review
2 helpful votes
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This review is from a kid's point-of-view. I've been playing the game for about six months now and have noticed a small amount of profanity and an unexpectedly large amount of sexual acts in the game. There are many games and servers out there that you definitely need to watch out for. The servers and games should be avoided by players that aren't yet aware of the differences between inappropriate and appropriate. As always, YouTube is a big influence on many young players. There are YouTubers/YouTube channels that encourage and enforce the idea that it is okay to perform or participate in sexual/violent/unsafe acts in the game. Games such as "Have a Family", "Boys and Girls Hangout", "MeepCity", "ROBLOX High School", etc. should be avoided by ALL young players no matter if they're responsible and safe online or not. The games have vulgar acts/things in them and strongly influence "online dating". The removal of some sexual actions and movements such as the "lay down" and "sit" feature has barely stopped players from performing obscene acts in the game. Also, in the chat function, instead of replacing an inappropriate word with hashtags or symbols, a message like: "This message cannot be displayed because it contains profanity" would be better as players can easily count the number of symbols and figure out what the player was trying to say. There are many loopholes found by players that should be blocked by the chat filter as well such as "s3x", "six", "sux", "k!$$", "@$$" or purposely misspelling swear words like "bich" so that the chat filter doesn't recognize them.

Date of experience: January 4, 2018
California
1 review
3 helpful votes
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ODer's
January 6, 2018

Roblox is an awesome game! But there is one major problem. There is a whole lot of ODer's (online Dater's) And Roblox doesn't allow ODer's although they don't ban the ODer's for a reason. I Phrase ODer's as people who sign in (make an account) and find a boyfriend/girlfriend and date. It can get sexual WE DO NOT WANT THAT! ROBLOX IS A GAME FOR KIDS AND TEENS NOT ADULTS. They don't ban the ODer's because they get money for the players and dropping the ban hammer on all the ODer's will make them "lose money".

WARNING: Never online date! You don't know who is on the other side of the screen you could be an 11-year-old girl and the person you are dating online is a 35 year old man! You don't know their age! They could lie about their age.AND NEVER EVER! PLAN TO MEET THE PERSON! IT IS BAD LUCK FOR YOU AND YOUR PARENTS SINCE YOUR PARENTS WOULD LET YOU VISIT THEM! They could do bad things Hurt, Rape, OR EVEN KILL.
Please take this into consideration and don't online date :(

Date of experience: January 4, 2018
Alabama
1 review
2 helpful votes
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AMAZING!
January 4, 2018

Roblox is an amazing game. Unlike minecraft, you can play more than 1 game.
You can even make your own!
Roblox is my favorite game, it should be yours too!

Date of experience: January 3, 2018
Virginia
1 review
2 helpful votes
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Not getting robux back
December 31, 2017

This is a wonderful game. I love it so much. The problem is that if you delete something out of your inventory you don't get your robux back. You need to fix that.

Date of experience: December 30, 2017
GB
1 review
1 helpful vote
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There is one thing that i hate about ROBLOX which is that people are not able to use the report system properly. I recently made a video to report a perosn that was being toxic(cursing and swearing) to other players. I immediately reported this and after two days I expected something to happen but nothing happen to that player. It shows that ROBLOX's moderation system does not work. Sure, I respect that this game is free to play compared to Minecraft but it is a copy. It is plagarism and Mojang should have done about this. My final point would be that ROBLOX has many games that are under-rated like Phantom Forces(First Person Shooter game) is rated for 3 year olds. What!

Date of experience: December 27, 2017
South Carolina
1 review
11 helpful votes
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Don't even think
December 24, 2017

$#*!ING NASTY PEOPLE ON THIS WBESITE! WHEN I JOIN A GAME I SEE PEOPLE HUMPING ME FROM THE BACK AND $#*!, IF YOU WANT YOUR KID TO PLAY THIS THEN I SAY NO! CURSE WORDS ARE EVERYWHERE AND THERE'S 8 YEAR OLDS THINKING THEY'RE 10 YEARS OLDER THAN WHAT THEY'RE ACTUALLY! DISGUSTING!

Date of experience: December 23, 2017
Nevada
1 review
1 helpful vote
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Not the best
December 17, 2017

It used to be good but then they started to remove everything (like tix and the forum) and they have a very bad chat filter system. They only grant good features to the "premium" members, like developers or people who pay for stuff. They also say the want to keep it safe, but really they ignore everything, and ban people who dont pay for stuff. Mostly a stressful waste of time.

Date of experience: December 16, 2017
Indiana
2 reviews
13 helpful votes
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Cons:
-Lazy moderation team that only bans players that don't pay enough money
-Ignores players with memberships but still break rules so regular players are only given bans
-Report abuse feature probably is just a placebo effect (not kidding)
-No anti-cheat system, you can inject. Dll files with code to break rules, no detection whatsoever, they have started breaking the cheats (finally) by updating but they never ban cheaters so there is no point
-Terrible filter that filters out words that aren't even swear words, seriously you can bypass it really easily and the filter is very annoying when you are trying to communicate to someone
-Too many clickbait games (in roblox slang they are called Bait and Switch games and have existed since the beginning of roblox)
-Game is DEFINITELY NOT child friendly, that is a complete lie at the moment.
-Micro-transactions/price-floors are WAY TOO HIGH.
-Forums are usually cancerous and have a lot of trash-posts

Pros:
-Game is really fun with friends
-Some of the games on the front page are FANTASTIC (except those stupid high school roleplaying and hairstylist games)
-Making friends is easy, I have hit the 200 max friends limit and I am a veteran player from august 2012
-Some of the items on the catalog are really cool!
-If you know LUA (programming language), you can put that to use! Roblox is based off of LUA so you can use it to develop games!

Overall, the game needs a lot of reworking to do; it's really bad.

Date of experience: November 24, 2017
New York
2 reviews
0 helpful votes
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Great website to build your own games! It also has lots of cool user made games to choose from. Its free to play, but if you want to customize your avatar, it costs alot! Gear and hats are way too expensive. Other than that, its a fun site for all ages! I build lots of games on here.

Date of experience: November 20, 2017
Australia
1 review
2 helpful votes
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So GUUUUUUUUD
November 15, 2017

Hello my name is nick davis and im supa addictive to roblooooox! Like its the best game evr! But i ned robux asap rocky dudee like its insannnity! If any1 can halp me much apprexiateeed! :D such a gud game btw
Btw fist me daddy and give me robux

Date of experience: November 14, 2017
Nevada
20 reviews
59 helpful votes
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My son was enjoying playing Roblox and everything was fine, until one day his account disappeared. I had several emails back and forth with customer service trying to recover the account. They are totally useless and no help whatsoever. They say they cannot verify ownership of the account. However, they continue to charge my credit card for an optional package that we pay for monthly. My son is devastated that all his work has been lost forever!

Date of experience: October 28, 2017
Texas
1 review
1 helpful vote
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ITS AN OKAY GAME!
October 30, 2017

I have been playing it for a couple of years now, but my acount got hacked by "ThatBasicBowl" my acount name is "obiwan*******" so can you get me my acount back again it is "obiwan*******" so please roblox get my acount back and i will write a better review!

Date of experience: October 28, 2017
GB
1 review
1 helpful vote
Follow Georgia S.
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Roblox is a good site for gaming, but if you've even SEEN the prices in the catalog - trust me, you won't want to keep your account.
************************************************************************************************
Examples (items):
https://web.roblox.com/catalog/*******/Super-Super-Happy-Face
https://web.roblox.com/catalog/*******965/Immortal-Sword-Vlads-Lament
https://web.roblox.com/catalog/*******/Bling-Necklace
https://web.roblox.com/catalog/*******/Headless-Horseman
https://web.roblox.com/catalog/*******671/Astronaut-Animation-Pack
************************************************************************************************
Examples (currency):
https://web.roblox.com/upgrades/robux?ctx=nav
https://web.roblox.com/premium/membership?ctx=leftnav
************************************************************************************************
Please, please don't buy any of this for your kids, they'll ask for more, and more, and more...

Date of experience: October 9, 2017
Kansas
18 reviews
18 helpful votes
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Robolx gets hacked a lot
September 17, 2017

Do you want to know why roblox gets hacked and lot first off its not a protected website. Second of they steal your money and now there is a virus on it. But does have some good games but most may have some vilence and stuff but my favourite game is prison life. But don't let younger kids play this because the virus is on certain things.
And the game can get hacked any time and if you don't know this and there is a virus you are done.

Date of experience: September 17, 2017
Australia
1 review
2 helpful votes
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Be very very careful - in app purchases are ridiculous and compnay does bugger all. This game is disgracefu and unethical.

Date of experience: September 13, 2017
New York
1 review
0 helpful votes
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Sucks
September 13, 2017

Game gets hacked alot and they steal your money. Try to get issues fixed and company does nothing...

Date of experience: September 12, 2017
GB
2 reviews
1 helpful vote
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It's OK!
September 4, 2017

Roblox is a good game website however It is almost impossible to make a game and it is rubbish on mobile and consul as there is barely any games. Game needs to be improved!

Date of experience: September 4, 2017
Georgia
1 review
1 helpful vote
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My 7 year old son loves ROBLOX! At first I didn't mind him playing but I am seeing a significant change in his interest as well as his thoughts. He has become so obsessed with guns that it's concerning. I kno that he wouldn't harm anyone but I am not fond of his newfound interest. As well as the thoughts that he has been having. Just today he came to me saying "Mommy my brain told me to kill you, but I didn't listen". I said "Why did it tell you that? Was it a dream that you had? Tell me exactly what your brain said?" He said that his brain told him to go downstairs, get a knife, put on the EXE music (EXE is a game within Roblox) and kill me because It would be cool. That's frigtening! Please be warned that this game can have mental and psychological effects on your child... especially those of a younger age. At this point he is banned from ROBLOX. It is hard to control and monitor the specific things that I do and do not allow him to do so I am cutting him off COMPLETELY! I am not totally against all of the games in ROBLOX but as I said it is hard to control the specifics so it's not worth it. He can go back to playing Minecraft.

Date of experience: August 31, 2017
California
1 review
3 helpful votes
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I downloaded for gaming reason, I like any kind of game... Im a gamer mom. I have had it for about 5 hrs played with wifi for better data too see if it would stop glitching and it didn't... I played the course one and every mid jump it would freeze for a second when other players fell. Which caused me to fall threw the cracks or off the small things. It was quite annoying, I also would not let my child play because of the adult predators and language of other children or adults. I can see it was made for children but were there are children there are child predators.

Date of experience: August 16, 2017
GB
2 reviews
7 helpful votes
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BEST GAME EVER!
August 16, 2017

THIS IS AWSOME!
(I Am 19, And IT'S SOOOOO GOOD!)
THE GAMES HAVE THE BEST QUALITY, (1080p60!)
HACKERS DON'T HACK GAMES ALOT! (IT'S SUPER RARE!)
AND, THE GAMES, CATALOG, SHIRTS AND PANTS, GEAR, etc. IS AWSOME! (BEST ITEMS EVER!)
Thanks ROBLOX, You Rock!

Date of experience: August 16, 2017