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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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ROBLOX IS AMAZING
October 6, 2020

Roblox is great website making friends online and who cares about bad reviews roblox is amazing beacuse they dont take ur money idiot they just need time beacuse people oreder so much robux idiot.

Date of experience: October 5, 2020
Michigan
1 review
0 helpful votes
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FIX UR CAPTCHA
October 5, 2020

FIX YOUR CAPTCHA I CANT LOG IN TO MY ACOUNT THIS SUCKS. But very good game this game is very fun and should play, there are a bunch of games, but I cant log into my account because of the broken captcha and I get it what it wants me to and I still get it wrong.

Date of experience: October 3, 2020
Canada
1 review
24 helpful votes
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Terrible service. Ordered a gift card online as a birthday gift for our grandson. He called us 2 weeks later and told us he still didn't receive it. We called the company and found out they did nothing other than take our money. After establishing a case # with Roblox nothing. No email ever, no call, NOTHING. We cancelled the entire thing. Still waiting for a refund. So proceed with caution.

Date of experience: October 3, 2020
Virginia
1 review
0 helpful votes
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This game is epic, but there are a FEW problems, 1st of I cant use trading, 2nd of I cant chat on xbox, 3rd of there are a lot of glitches showing up on 2020 roblox, and 4th of YOU CANT CHAT NUMBERS?!?!?! For some reason a lot of people hate roblox and I dont get it, and this community is not toxic, or I love toxic games. This review is over, BYE!

Date of experience: October 2, 2020
Georgia
1 review
0 helpful votes
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Moderation sucks you can see scams in the ads everywhere and when someone hacks they dont get banned its unfair like that but then this innocent person gets banned and roblox doesnt do anything unless their famous or gets attention

Date of experience: September 30, 2020
California
1 review
1 helpful vote
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After losing a game, I jokingly said this gay-m... and was temporarily suspended. They said it was harassment when I was joking about the dang game. Wish I took a picture of it.

And after you buy robux with real money, you spend robux on items and those items can get deleted. If you see the picture, an item I purchased is missing. I only lost 6 or 7 robux but it can be alot worse. BUYERS BEWARE!

Date of experience: September 30, 2020
Colorado
1 review
0 helpful votes
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We have had Roblox for the summer of 2020 since May. We and our friends have had mostly trouble.
My child is educated on internet safety and she has reported many things to me as she and her friends come across it. I've also witnessed various con's and pro's.
One of the main issues is with the company and it's handling of those who violate their guidelines/rules. There are many groups that openly bully and admit it yet still are in the games and play often. There are hackers and scammers too that can stay and are only banned from certain games.
The game does an ok job of concealing bad language with hashtags over the offensive words however there are ways to get around this.
You must do a few housekeeping tasks to ensure you are safe from not only certain players but the company itself.
Make sure your children have some education on internet safety.
Make sure you READ all the policies there are many and several circle around to the companies benefit with no recourse but appeal which is usually denied. They stick to the policies with no exceptions. This is good but the individual situations are not reviewed beyond the complaint and the company text.
I've witnessed several bullying situations with my child, her friends and others in the game. There have been comments and actions that are not appropriate for kids at all.
Keep an eye on which games you enter as well. There are some instances of being taken to a private room for in appropriate behavior.
Supervise your children at first and guide them to the safer games (servers). Many are private and are governed by those who create them.
There are ads from various companies. There are also Robux which kids need to get certain things and are often encouraged to buy. You pay a certain amount of money to receive Robux. Kids can earn game money when they do certain tasks or when a pretend check pops up and they click on it. This will only "buy" certain things. For the bigger or more prized items like potions and certain clothes, pets, transportation etc. You must use a credit card to purchase Robux.
My general advice is that the games are more suited toward teens and older. If you have a younger child on be sure to supervise them and watch what they are doing. Be sure they are learning the right things.

Date of experience: September 25, 2020
Hungary
1 review
9 helpful votes
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Well 1 bad thing... Hackers
September 27, 2020

I see Hackers everywhere from the best game to the worst game fly hacking aimbot... ect... So if ROBLOX if you read this please ban hackers and don't ban people if they only have reports from the same guy (alts). Cause my old account got deleted because i got alot of reports saying "You Use Aimbot" while i just did a double kill with the laser rifle (TC2) beside those things its a good website and its just good i appriciate the work of this website. 5 star!

Date of experience: September 25, 2020
Canada
1 review
0 helpful votes
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DON"T LISTEN TO THOSE BAD REVIEWS. EVEN WITHOUT ROBUX I STILL HAD A BLAST IN ROBLOX. WHOEVER CREATED ROBLOX AND THE GAMES ARE A GENIUS.

Date of experience: September 24, 2020
Australia
1 review
3 helpful votes
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Ripped me off
September 21, 2020

Purchased robux for my 9yo son. Never received. Contacted them. They gave me instructions to tap the purchase again but don't press confirm. Followed there instructions and got charged again as there was no confirmation. There dodgy instructions tricked me into buying nothing twice. Asked for a refund but instead of giving me a refund they just send another dodgy set of instructions saying uninstall and start again. Nope didn't work. Never again. Now I need to cancel my sons subscription because I will not deal with rip offs. Down money and 1 upset son. Thanks roblox you such balls.

Date of experience: September 20, 2020
Australia
1 review
1 helpful vote
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BULLIES
September 17, 2020

In murder mystery, i was bullied along with alot of other ppl. This guy 'AimNation' he said that blue hair guys were ugly along with '1soy_sauce'. I told them to stop, but they called me pride man EVEN THOUGH IM A GIRL! Now they are targeting me and being toxic. Pls ban the both of them.

Date of experience: September 16, 2020
California
1 review
0 helpful votes
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Roblox scam
September 15, 2020

In the last week both my daughter and her friend have been unable to login. They have both received messages saying wrong password. My daughter has had the same password for 3yrs? When calling Roblox support and the official company number no one answers. She has lost, they have both lost everything they have built, money they have spent, and friends they have made in Bloxburg. She has been so disappointed. I don't think we could go back. :(

Date of experience: September 14, 2020
Australia
4 reviews
9 helpful votes
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Licenced Crime
September 14, 2020

Avoid like the plague. Take money without giving goods. Pass your CC details on to an unknown/unauthorized third party to take 81c and 70c forever - hoping you wont notice.
Don't bother dealing with them directly, will string you along and then lie to you.
Buyer Beware - Children beware.

Date of experience: September 14, 2020
New York
1 review
0 helpful votes
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Fraudulent app
September 11, 2020

I had to close My bank account because Roblox kept withdrawing money from my account every day...

Date of experience: September 11, 2020
Georgia
2 reviews
72 helpful votes
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Roblox is pretty good.
September 10, 2020

So, Roblox is an amazing app. I give it 5! Why? Because it's my childhood game. I started at 2016. I was a guest. Learning controls, it was cool. Around 2018 or 2019, I started on PC. I think PC is better than mobile cause, my mobile is old, so it crashes.

Date of experience: September 10, 2020
Uruguay
1 review
2 helpful votes
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Horrible
September 10, 2020

It hurts my eyes that roblox supoort sucks so bad. They don't help you with ANYTHING. Everything they send is just a bunch of copy paste. How unbelievable. And to think that there's people paying to use their platform

Date of experience: September 9, 2020
Florida
2 reviews
0 helpful votes
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Okay-ish
September 9, 2020

It is quite ok, developers work hard on their games. It is the community that is quite bad. I hate the community and how toxic they are. But the games are ok. I insist for you not to waste over 50 dollars on getting items in ROBLOX, there is literally an item called "Korblox Deathspeaker" which costs roughly 200 dollars. They have lowered how much robux you get from purchasing. So if you do not have Premium, then you only get 800 Robux and if you have it, 880. Before with Builders Club, it was either 1,000 robux without it and 1,100 with it. And note these prices are the same, sitting at $9.99. None of the items prices in the catalog changed so it is a scam.

Date of experience: September 9, 2020
Pennsylvania
1 review
9 helpful votes
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Awesome
September 10, 2020

The only thing I tell guardians is you should base the account settings on what the child wants. Its an awesome game. Definitely recommend.

Date of experience: September 8, 2020
Arizona
1 review
3 helpful votes
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Best game IN THE WORLD!
September 10, 2020

There are so many good things about this game that I cant state them all but what I can say is this game is
amazing best game on earth in my opinion!

Date of experience: September 8, 2020
California
1 review
0 helpful votes
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Für den Kaiser
September 8, 2020

Schlesien ist deutscher lehm der polnische nimmt uns so unfair ich hasse ich hasse ich hasse ich hasse deutsch nummer eins für immer

Date of experience: September 8, 2020