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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

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GB
1 review
0 helpful votes
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Scam, they don't care
November 9, 2020

I tried to buy roblux using PayPal after making a payment the roblox website gave process failed message. The account didn't get any credits after payment.

I tried contacting roblox support and they sent automated messages and asking for proof of receipt/transaction I given them everything but they still didn't give the credits or refund. I then requested PayPal to refund the transaction.

The roblox customer service has deleted the roblox account and said there was unauthorised/disputed payment.

This company has extremely poor customer service and are making millions scamming individuals by deleting/disabling accounts. A lot time and money are spent in these accounts.

Date of experience: November 8, 2020
Virginia
1 review
0 helpful votes
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Robloxs is anoyying!
November 8, 2020

Roblox your bad work thing sucks cuz it wont let me pick numbers as a user name and you wont let me play when i make a new acount

Date of experience: November 7, 2020
Kentucky
1 review
4 helpful votes
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Worse customer service
November 7, 2020

I have spent a lot of money on this game for my child because she really enjoys it. But twice now I've spent money on it and not got the credit for it and emailing them is a waste of time. They have not even attempted to try to fix the problem. It's just a big joke. The game is great as long as you don't spend any money on it and if you do good luck

Date of experience: November 7, 2020
Canada
1 review
1 helpful vote
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Hi, I've already asked to get back my robux from customer support. When I went back in to ROBLOX, my 14K robux was gone. And I've asked to get it back. But ROBLOX staff members were really lazy. If they gave me my robux back, I'd give it a 5 star. I am not happy. I'm really devastated, I'm leaving roblox. Seriously, I'm very mad, if you happened to have the same problem as me, leave roblox. There's a lot of hackers and scammers. Trollers, and exploiters. I'm very disappointed.

Date of experience: November 7, 2020
California
1 review
0 helpful votes
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BAD!
November 7, 2020

This site is not safe keep your children and credit cards off! Predators running rampant! Friending your child and robbing your payment card! I've never seen such a malishes app in my sixty years

Date of experience: November 6, 2020
Costa Rica
5 reviews
17 helpful votes
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Roblox customer service is just terrible, they don't help at all. They just say the same thing over and over again they don't even try to help.

Date of experience: November 6, 2020
Georgia
1 review
1 helpful vote
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Roblox You got a problem
November 5, 2020

Roblox You GOt So Many Online Daters In This Game And I Cant Stand It Kids Are Doing Inapropirate Stuff (I Dont play roblox) i play it everyday but its online daters every where and the games that the online daters are every where is Meepcity, Scented Con, Mocap Dancing And Animations: mocap Its disgusting i Dont hate the compony its that theres too many kids doing inapropirate stuff please ban them.

Date of experience: November 5, 2020
California
1 review
10 helpful votes
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Very cool
November 4, 2020

There's nothing wrong with it, unless you're talking about, you know, *those* games. Honestly Roblox is a game a really enjoy, and I never get tired of it since there are always other games to play. It's especially exciting when you come back to a game you haven't played in a while.

Date of experience: November 3, 2020
California
1 review
2 helpful votes
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I had over $1000 taken from my credit card, for what apparently my 8 year old daughter purchased, but the Robux never appeared in her account! Issue never got resolved! Customer service is the worst! Preprogrammed like robots! Maybe they don't comprehend what issue you are trying to convey. I can't believe how they have these kids hooked onto this game! I can't stand this company and their business practices - they don't care about customer service, just the money! I wish I could talk to their CEO directly. And I know most of my friends feel exactly the same way! I could probably replicate this review a hundred times.

Date of experience: October 26, 2020
Norway
3 reviews
3 helpful votes
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I am glad I can share my experience with you! I think Roblox is a really good game. Many people make games on the platform, and they are really well made. The support is quite good also! The reason why I give them 4 stars is because the report system is really not great, many scam games exist, they definitely need to improve a little more. In overall, really fun experience!

Date of experience: October 26, 2020
North Carolina
1 review
0 helpful votes
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If I swipe my mouse up it goes down if I swipe my mouse down it goes up I recommend you play its a really great game

Date of experience: October 24, 2020
Alabama
1 review
0 helpful votes
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Fraud
October 23, 2020

If u use your card or have cards attached to your phone they will take it. Roblox have hit me up for almost 1000usd and I don't even play the game or have an account and you can't dispute it they want you to enter a username that I don't have. I'm having to take legal steps

Date of experience: October 22, 2020
Georgia
1 review
14 helpful votes
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Horrible
October 20, 2020

Customer service is horrible! You purchase robucks for your children and they don't appear on their available amount. Then when you try contacting customer service they act like they don't get the messages or proof of purchase nor the robucks! I hate this game and am trying to find out how to block my children from re-downloading it!

Date of experience: October 20, 2020
Mississippi
1 review
0 helpful votes
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Agreeing with all the people who love ROBLOX, yeah it is a great game to let your child play. It is for all ages. I suggest to teach your child to know what money is and the value of it. To prevent purchases of course. But then, there's ROBLOX's bad side. People who sit on their couches eating pizza and drinking soda WASTING their lives putting up innopropriate images and games. And people who want to take it to the maximum level make exploits that allow you to rape someone. I think that should be a illegal criminal act and people should go to court for that. And then we have hackers. I personally think exploiters are alright if they do not damage other's experience. But people who exploit to ruin others progress and experience should be punished no matter what. My overall opinion is that as long as you check up on your child every 5-10 minutes or so and turn off their chat, they will have a good time on ROBLOX!

Date of experience: October 19, 2020
California
2 reviews
0 helpful votes
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Roblox is good app
October 17, 2020

It is a great gaming platform for kids but make sure your child does not fall for scams. It also gets bots, but Roblox is dealing with that issue. For all those parents complaining about the kid's account getting stolen, it is not robloxs fault, it your because you did not bother to look at Those FREE ROBUX and FREE ADOPT ME PETS scams twice. They ask for the accounts password and steal the account

Date of experience: October 17, 2020
California
1 review
2 helpful votes
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Stupid game
October 15, 2020

This game is literally lego EA, and this is coming from a former roblox fan. Back then they actually tried to make it fun but nowadays they don't even give a crap about hackers. And it's not like they don't have time, because they always give out these "interesting" updates which the players never asked for. How can you be this lazy?! At least for team fortress 2 the creators actually try to fix the game nowadays. AVOID THIS. You're better off playing a flash game over this pay2win unmonitored waste of time

Date of experience: October 15, 2020
Illinois
1 review
0 helpful votes
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AMAZING!
October 13, 2020

I really love to play roblox. It entertains me in the world of the entertaining world. I play royale high the most. It gives me the gaming entertainment the more i play. The more fun it gets. The only problem is my numbers and you mostly need robux. But i don't hate it. I still like to play this game.

Date of experience: October 12, 2020
Colorado
1 review
0 helpful votes
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Block Roblox
October 12, 2020

Terrible experience with ROBLOX with kids, Kids are getting addicted with a game called adopt me and strangers can interact with others which is not safe at all, please block and ban this game...

Date of experience: October 12, 2020
Honduras
1 review
0 helpful votes
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46
October 6, 2020

Unga bunga******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

Date of experience: October 5, 2020
South Carolina
1 review
1 helpful vote
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Just my opinion
October 6, 2020

I think Roblox is a relatively safe and good game. In my four years of experience of playing Roblox, I have never seen any inappropriate or adult material in Roblox, to be honest, the first time I have ever seen inappropriate material on Roblox was when I was casually scrolling through Youtube. First of all, for all the "responsible" parents out there, if your child finds 18+ games that's because she or he had searched specifically for it. Roblox deletes adult-related material almost immediately and usually within a few hours. If your child is actively searching for inappropriate games on Roblox, I am more inclined to believe that it's the parent's fault for not protecting or restricting the child. Otherwise, how would a child find adult games which are nowhere near the front page, have only a handful of players, censored titles, and have only been up for a few hours if not minutes? On a side note, I have also brought gift cards for Roblox on multiple occasions on REPUTABLE websites and every single time I have received the money I paid for. I highly doubt that Roblox would rip someone off of a few dollars to ruin their reputation. In addition, there was a time where I got locked out a new account I made for my cousin as his birthday present. I had let him choose his own username and password, then I purchased some Robux on it. Unfortunately for some reason, he couldn't log in to his account the next day. We couldn't reset the password either because he had not attached an email or phone to his account yet. I contact Roblox using their Customer service system and in two days they responded back. After giving valid information, they gave us back the account with a week (it was actually four days). Therefore I conclude, Roblox is a decently good site.

P.S. It's not a Roblox's, or any company, the responsibility to refund money on unauthorized purchases. Also, please read the damn terms and services and do some research before greeting us readers with your appalling and ridiculous reviews.

Date of experience: October 5, 2020