Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This game is sooooo horrible like omg don't play like my friend said it has games with something called WATER Don't play! Thebesthebest out
Hey, I understand lots of people hate ROBLOX. I wanna give those people a reason to NOT hate ROBLOX.
1. You got hacked. You got scammed. Your fault. Duh.
2. ODers. Like most lovers of ROBLOX say, they're just random people roleplaying. Chill.
3. You bought a one million dollar Robux purchase. Then boom. You don't get them. It's very rare for this to happen, but if it does shake it off. ROBLOX will ask you for proof, so give them proof.
4. Bullies. Sexy People. Predators. Block. Report. Done. Magic!
5. Oh noes little Timmy is devastated. Use your parental controls. And I don't recommend 1,2, or 3-year-olds to play ROBLOX. Please don't burn Timmy in a stake.
6. rObUx Is ExPeNsIvE... how else would the company make money? Like, buying things cost money people.
7. Unfair Bans... Contact the company. Read the reason. Wow, again. Magic!
8. THE COMPANY DIDN'T RESPOND TO MY REPORT- You think a billion reports a day can ALL be answered?
9. Oof- a scammer or hacker found my house. That's on YOU.
10. Boring updates- ok, if YOU THINK they're boring then just play whatever you want. Don't need to complain to the reviews about it.
11. OH MY GOSH SEX GAMES! First of all, you actually have to LOOK for these types of games. So yeah, they're pretty rare. Mega Rare.
Anyways, just wanted to tell you, haters, out there that these are the explanations for your complaints.
Impossible to get a hold of. Phone number just tells you to go to the site. The site won't let you submit issues. In my case someone made an account with my email address and they won't address it and I can't send an email because I don't have an account. So stupid. Would not recommend to save a life.
So my daughter had 100.00 gift card and had 10,000 robux well before she could use it the company took 5650 of her robux. Company said nothing they can do she shouldn't trade meanwhile she didn't do anything. These people are a joke. Stealing from a child shows no transaction just roblox took your bucks. These people should be sued
Roblox is so great! Cross your fingers Trump Doesn't ban it and I do not like hackers, but beside that, It's a great game!
I dont like the game sometimes because when i look at the cars in greenville and that theres so many random names for cars it would be so more easy if u put the cars real name of what they are so there easy to look up like for the bullhorn like you can change that to dodge
Roblox is absolutely the worst. All you do in roblox is walk around. Which is boring. I'd prefer other games like Minecraft. I think I'd rather play any other game than Roblox. Worst game ever.
The problem with this game is that sure everything is AMAZING but the one problem that a lot of people want to fix is the one problem were you need to own a mouse to scroll on a Chromebook. This has effected a lot of players if they can fix this and maybe some bugs then that would make Roblox a lot better.
I always feel happy and at ease using the Roblox. I need to cancel it because the shipping is so expensive) Thank you.
So my son is 13 and as a mistake, his Roblox account was set to the age of 12 I contacted Roblox support and they wouldn't help at all they wouldn't turn off his safe chat and my son really wants that and it isn't like my son would give any private information he mostly gets them back for some sort of scam's my son would love his safe chat off because on the Discord servers like the Greenville ones they think that he is under-aged and he gets banned.
I have played Roblox for three years now, and I have loved it :D. People are saying that it isn't for kids (aka Karens :p) and that's not true at all. Though the monitoring could improve a bit, it's still a good game.
Roblox is so much fun for me and you well if you are a parent you will say...
THIS GAME IS HORRIBLE
Okay first off parents don't understand anything like this but lets get into the good stuff
The games i like to play are kaiju universe and arsenal that is it bye!
It's great! So many awesome games to play. Although there's one problem. You get scammed a lot and the robux are way to expensive. You could also get hacked. Is Roblox could kindly fix those three issues then Roblox would be a blast!
A user hacked my daughters account and took 3 neon pets and now the user is selling them need help from roblox community to ban his account or give pets back
Whatever these wind bags say Roblox is not a dangerous game it has a chat filter that tags numbers and even innocent words like "for" which gets very annoying some times however people can bypass the chat filter but that would take a lot of work since you can only say about 100,000 words in the english dictionary in this game without being tagged, hell even "dictionary" is tagged. It is impossible to get hacked unless you stupidly give your private information.
If You're instered in roblox and you see all these bad reviews are people who dont understand how roblox currencty works, the kid just might spened money. Bad Games for childern thing is not roblox 's fault. You simply upload a game if it bad the mods delete it. There are 71 millon people actiley and only 800. Theres also fake reporst which makeds it harder. Its preety fun game. The probs are hackers, trolls, and online dater { thy could be avoided easlies and troolls just leave game play, and hackers are hackers. The toxic is not roblox fault its the comminty they alaways bad people you cant get rid of them. People who say minecraft or fortnite is better theres just nevermind minecrfat good though ttoo\\. I made some friends in roblox. The probs are just scamers and hackers or toxic people
This roblox player just hacked me for no reason! And I know hackers won't stop but her name was Leah! And she was hacking me whenever she wanted! So I quited roblox and 1 star.
This is stupid. I accidentally pressed 'Reset Roblox'. I'm on mobile so it's hard to not press something. After, I wanted to post a comment on the group chat wall on my group, then it said 'Human verification'. I did it all correctly, and the thingy said you did it all wrong. Of course, I was very mad. Roblox, fix the human verification thing. I need to verify every time I send a message on the group wall! This is getting very annoying. Would not recommend.
As someone who stopped playing roblox from about a month ago. I'd say it's terrible. The community is unbelievably disrespectful. They believe cyber bullying is alright, and it has caused me to lose an insane amount of real life friends. It's mainly pay to play so get ready to have your children begging you constantly for "robux." The games on the site are alright, but they can be VERY laggy and apparently they NEED a computer with i5-CPU. I played from June 2016-October 2020. I'm gladly off the roblox community and I am SO GLAD I'm away from all those toxic people.
What the heck is this, people steal accounts be rude LITERAL $#*!ING 9 YEAR OLDS $#*!TING AROUND, i dont accept this, this should be deleted off the internet, this is just cancer.
Answer: I suggest this game for 12 and up. Or until your child is responsible enough to handle swear words.
Answer: No one really knows but it's pretty clear roblox isn't a children game anymore
Answer: Sophia P, helpful answer. But there is more to it, roblox has things that cost robux so they can make money. Without robux they wouldn't make money; not have devs to pay as they dont make money, then the game would go way downhill.
Answer: Sometimes, people do get banned for no reason or for nothing. However, most bans are reasonable. If you got banned for no reason, please contact roblox to see what, and you could just make a new account.
Answer: It may be blocked in your country due to country laws or blocked in a school for obvious reasons.
Answer: Yes, sometimes but considering how many reports come in and the fact that the roblox moderation team is very small means that they cant go through every report.
Answer: They aren't... its a fucking business ok? All businesses need money so they don't fall off.
Answer: The best option is to put the computer in the living room or some open space, and asking them what do they do on Roblox. Parental controls is never an option to monitor your kids. If you don't want your kids to spend your credit card, tell to stop, punish, refund, or cancel your credit card. Also, if you are uneasy with roblox, it's best not to let your kids play it.
Answer: Yes there is, When you have an Xbox One (and you need one, and xbox live gold) download roblox, go to catalog (create an account first) choose a pakahe, go ta avatar, then apply it
Answer: This could be a thing, but players dont know yet. Currently, only a group of people selected by ROBLOX can upload Hats and some accessorys.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account