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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

California
1 review
0 helpful votes
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O my gooooddddd
November 24, 2020

This game is sooooo horrible like omg don't play like my friend said it has games with something called WATER Don't play! Thebesthebest out

Date of experience: November 24, 2020
South Carolina
1 review
3 helpful votes
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1 star to attract haters
November 24, 2020

Hey, I understand lots of people hate ROBLOX. I wanna give those people a reason to NOT hate ROBLOX.
1. You got hacked. You got scammed. Your fault. Duh.
2. ODers. Like most lovers of ROBLOX say, they're just random people roleplaying. Chill.
3. You bought a one million dollar Robux purchase. Then boom. You don't get them. It's very rare for this to happen, but if it does shake it off. ROBLOX will ask you for proof, so give them proof.
4. Bullies. Sexy People. Predators. Block. Report. Done. Magic!
5. Oh noes little Timmy is devastated. Use your parental controls. And I don't recommend 1,2, or 3-year-olds to play ROBLOX. Please don't burn Timmy in a stake.
6. rObUx Is ExPeNsIvE... how else would the company make money? Like, buying things cost money people.
7. Unfair Bans... Contact the company. Read the reason. Wow, again. Magic!
8. THE COMPANY DIDN'T RESPOND TO MY REPORT- You think a billion reports a day can ALL be answered?
9. Oof- a scammer or hacker found my house. That's on YOU.
10. Boring updates- ok, if YOU THINK they're boring then just play whatever you want. Don't need to complain to the reviews about it.
11. OH MY GOSH SEX GAMES! First of all, you actually have to LOOK for these types of games. So yeah, they're pretty rare. Mega Rare.

Anyways, just wanted to tell you, haters, out there that these are the explanations for your complaints.

Date of experience: November 24, 2020
Wisconsin
1 review
0 helpful votes
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Horrible Customer service
November 23, 2020

Impossible to get a hold of. Phone number just tells you to go to the site. The site won't let you submit issues. In my case someone made an account with my email address and they won't address it and I can't send an email because I don't have an account. So stupid. Would not recommend to save a life.

Date of experience: November 23, 2020
Ohio
1 review
0 helpful votes
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Worst company EVER
November 23, 2020

So my daughter had 100.00 gift card and had 10,000 robux well before she could use it the company took 5650 of her robux. Company said nothing they can do she shouldn't trade meanwhile she didn't do anything. These people are a joke. Stealing from a child shows no transaction just roblox took your bucks. These people should be sued

Date of experience: November 22, 2020
Texas
1 review
5 helpful votes
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Roblox is so great! Cross your fingers Trump Doesn't ban it and I do not like hackers, but beside that, It's a great game!

Date of experience: November 21, 2020
Texas
1 review
0 helpful votes
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Its good but
November 21, 2020

I dont like the game sometimes because when i look at the cars in greenville and that theres so many random names for cars it would be so more easy if u put the cars real name of what they are so there easy to look up like for the bullhorn like you can change that to dodge

Date of experience: November 20, 2020
South Carolina
1 review
0 helpful votes
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Worst game ever
November 20, 2020

Roblox is absolutely the worst. All you do in roblox is walk around. Which is boring. I'd prefer other games like Minecraft. I think I'd rather play any other game than Roblox. Worst game ever.

Date of experience: November 20, 2020
Massachusetts
1 review
0 helpful votes
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The problem with this game is that sure everything is AMAZING but the one problem that a lot of people want to fix is the one problem were you need to own a mouse to scroll on a Chromebook. This has effected a lot of players if they can fix this and maybe some bugs then that would make Roblox a lot better.

Date of experience: November 19, 2020
California
7 reviews
7 helpful votes
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They are very helpful.
November 19, 2020

I always feel happy and at ease using the Roblox. I need to cancel it because the shipping is so expensive) Thank you.

Date of experience: November 18, 2020
GB
1 review
1 helpful vote
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Zero support
November 19, 2020

So my son is 13 and as a mistake, his Roblox account was set to the age of 12 I contacted Roblox support and they wouldn't help at all they wouldn't turn off his safe chat and my son really wants that and it isn't like my son would give any private information he mostly gets them back for some sort of scam's my son would love his safe chat off because on the Discord servers like the Greenville ones they think that he is under-aged and he gets banned.

Date of experience: November 18, 2020
North Carolina
1 review
0 helpful votes
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Really good game!
November 18, 2020

I have played Roblox for three years now, and I have loved it :D. People are saying that it isn't for kids (aka Karens :p) and that's not true at all. Though the monitoring could improve a bit, it's still a good game.

Date of experience: November 17, 2020
Iowa
1 review
1 helpful vote
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This game is great
November 16, 2020

Roblox is so much fun for me and you well if you are a parent you will say...
THIS GAME IS HORRIBLE
Okay first off parents don't understand anything like this but lets get into the good stuff
The games i like to play are kaiju universe and arsenal that is it bye!

Date of experience: November 15, 2020
Canada
10 reviews
12 helpful votes
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Good
November 16, 2020

It's great! So many awesome games to play. Although there's one problem. You get scammed a lot and the robux are way to expensive. You could also get hacked. Is Roblox could kindly fix those three issues then Roblox would be a blast!

Date of experience: November 15, 2020
Australia
1 review
1 helpful vote
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A user hacked my daughters account and took 3 neon pets and now the user is selling them need help from roblox community to ban his account or give pets back

Date of experience: November 13, 2020
New Hampshire
1 review
15 helpful votes
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Eh
November 11, 2020

Whatever these wind bags say Roblox is not a dangerous game it has a chat filter that tags numbers and even innocent words like "for" which gets very annoying some times however people can bypass the chat filter but that would take a lot of work since you can only say about 100,000 words in the english dictionary in this game without being tagged, hell even "dictionary" is tagged. It is impossible to get hacked unless you stupidly give your private information.

Date of experience: November 10, 2020
Maryland
1 review
0 helpful votes
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If You're instered in roblox and you see all these bad reviews are people who dont understand how roblox currencty works, the kid just might spened money. Bad Games for childern thing is not roblox 's fault. You simply upload a game if it bad the mods delete it. There are 71 millon people actiley and only 800. Theres also fake reporst which makeds it harder. Its preety fun game. The probs are hackers, trolls, and online dater { thy could be avoided easlies and troolls just leave game play, and hackers are hackers. The toxic is not roblox fault its the comminty they alaways bad people you cant get rid of them. People who say minecraft or fortnite is better theres just nevermind minecrfat good though ttoo\\. I made some friends in roblox. The probs are just scamers and hackers or toxic people

Date of experience: November 10, 2020
Philippines
1 review
0 helpful votes
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This roblox player just hacked me for no reason! And I know hackers won't stop but her name was Leah! And she was hacking me whenever she wanted! So I quited roblox and 1 star.

Date of experience: November 9, 2020
Canada
1 review
9 helpful votes
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Verification
November 10, 2020

This is stupid. I accidentally pressed 'Reset Roblox'. I'm on mobile so it's hard to not press something. After, I wanted to post a comment on the group chat wall on my group, then it said 'Human verification'. I did it all correctly, and the thingy said you did it all wrong. Of course, I was very mad. Roblox, fix the human verification thing. I need to verify every time I send a message on the group wall! This is getting very annoying. Would not recommend.

Date of experience: November 9, 2020
New Jersey
3 reviews
7 helpful votes
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As someone who stopped playing roblox from about a month ago. I'd say it's terrible. The community is unbelievably disrespectful. They believe cyber bullying is alright, and it has caused me to lose an insane amount of real life friends. It's mainly pay to play so get ready to have your children begging you constantly for "robux." The games on the site are alright, but they can be VERY laggy and apparently they NEED a computer with i5-CPU. I played from June 2016-October 2020. I'm gladly off the roblox community and I am SO GLAD I'm away from all those toxic people.

Date of experience: November 9, 2020
Estonia
1 review
0 helpful votes
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Roblox is trash
November 9, 2020

What the heck is this, people steal accounts be rude LITERAL $#*!ING 9 YEAR OLDS $#*!TING AROUND, i dont accept this, this should be deleted off the internet, this is just cancer.

Date of experience: November 9, 2020