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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Roblox is a very good platform to play and socialise with friends.
I MEAN VERY FUN!

But only 2 little things…

1. There are SOME mean people and people that exploit like aimbot etc.

2.The report system is kinda broken. So if you come across some mean guy and you wanna get him kicked then yes you would report him right? Well yes but since the moderators are BOTS, They can't really connect to what's happening and just accept it.

3.The verification is broken. When you want to say, log in to your other account, then you have to do a verification to confirm you are not a bot. After putting in your details and doing this verification, it says you did it WRONG. I have multi checked my verification answers and it was clearly broken.To fix this I had to change the password as well as wait for the email, come up with a new and secure password and use that to log in.

4. I FORGOT WHAT I WAS GONNA TYPE XDD

ROBLOX IS AWESOM BTW

Date of experience: September 7, 2020
Massachusetts
1 review
0 helpful votes
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I Quit
September 7, 2020

I quit roblox because they removed tix. Its been 4 years. If they bring them back, i may play again. But as of new, its $#*!.

Date of experience: September 6, 2020
Texas
1 review
0 helpful votes
Follow fricken o.
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Me no pro at dis but i luv robox where kid live life of terror(just a joke) now me love roblox but mi no thing good for karens no karens hate oofblox dats y i oof dem bye bye

Date of experience: September 6, 2020
New York
1 review
0 helpful votes
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Good, but needs fixes.
September 4, 2020

Roblox is VERY fun, but I have a few things that need to be changed, in my opinion.
One, the chat filter is TOO MUCH. Sometimes when I'm just trying to have a conversation, out of nowhere theres, "############### ##### ####" for no reason. I understand it's for our own good, but it's just TOO MUCH.
Second, why do we have to pay to make roles in our group? I mean, we already paid 100 robux for our group, WHY WE GOTTA PAY MORE?
Third, I don't think it's fair that we can't make shirts without a subscription. Like, come on! Roblox just wants us to pay more for stuff that isn't really worth it!
Overall, it's a good game, I just think it needs a few changes.

Date of experience: September 3, 2020
Florida
1 review
27 helpful votes
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Verification is broken
September 2, 2020

Every time i try to log into my account it just gives me a verification request. That's fine right? No not on my watch. Even when i complete the verification in 9 seconds it says. TOo MuCh TiMe PlEaSe CoMplEtE tHiS bEfOrE tOo MuCh TiMe RuNs OuT! Seriously roblox. Fix your verification it's just broken. My username is ******* it's probably that they think i'm a bot just because my name is just numbers. Screw it. Fix your verification.

Date of experience: September 2, 2020
Pennsylvania
1 review
5 helpful votes
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I am debunking most points from what I've seen from a lot of these complaints.

1. Tix was removed for a lot of reasons.
Every time someone joined your game you would get 1 tix
Every 10 tix is 1 Robux, so if you botted your game you could've made a ton of Robux.
2. The chat is slightly broken but it's a kids game, they gotta go hard on the censorship.
3. It's extremely rare to see and inappropriate games on Roblox and you really have to look for them
As they don't just pop up on the front page.
4. ODing isn't as big of a problem as some people think,
It's just kids roleplaying and trying to have fun
5. Not that much violence, blood at most.
If that is too much for little Timmy then just turn on restricted mode which blocks any game with even a smidge of violence and Roblox needs to very the game before a restricted player can play it.
6. If you lag on Roblox it's probably just because of bad computer
7. Unfair bans DO happen but it's common tho if you do yeah well you're screwed so that is a good point.
8. I wonder why a small report team can respond to millions of reports every day.
9. Oh no Buying things costs... MONEY!?!?!
10. Pedos are extremely rare and can barely do anything if you're a good parent and restrict them from other
Apps, sites, and teach them proper internet safety.
11. The community is not that bad.

My Conclusion:
People should stop saying "rObLoX bAd" and make exaggerated claims for no reason.

Date of experience: August 31, 2020
Minnesota
1 review
0 helpful votes
Follow despair s.
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It's not Roblox's fault, it's your supervision... I have been playing this game for over 3 years now and I have not had any problems... if you're going to have your child play Roblox, use these steps
1. Make an account for them with a secure password (It's not Roblox's fault if you get scammed by free robux games that are now almost all gone)
2. Turn on privacy settings, if you don't want your child to see or type to other people TURN IT OFF. It's not Roblox's fault that people are mean... welcome to the internet
3. If you are going to buy "robux" a virtual currency for Roblox... then I highly recommend the Robux gift cards.
Also those 18+ games they're talking about, Roblox deletes those within 15 minutes. You're welcome. Any parent writing a 1 star review out there... actually supervise your child. Those charges on your account? It's not roblox's fault. The only thing I can think of happening is your child got a hold of your credit card.
I'd say 6 and up for this game, it is very fun and it has kept me entertained.

Date of experience: August 31, 2020
Australia
1 review
7 helpful votes
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Robux
August 30, 2020

Terrible service. They scam people purchases and then don't apply the Robux to your account 29/08/20. Contacted customer service and provided a receipt still say they have paid, but we still haven't received our Robux that we purchased. It shows clearly that they haven't been put into our account.
Please find a alternative game as this rips people off very disappointing.

Date of experience: August 30, 2020
Mexico
3 reviews
0 helpful votes
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[email protected]
August 31, 2020

Es una buena app y página para jugar y divertirse es increíble tiene muchos juegos muy buenos los amo sigan así para más juegos divertidos

Date of experience: August 29, 2020
California
1 review
0 helpful votes
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SO GOOD OMG
August 29, 2020

This game is literally so good and amazing! But there is one thing i need back. TIX! It was literally the best thing ever until they took it out.

Date of experience: August 28, 2020
New Jersey
1 review
17 helpful votes
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A decent game
August 28, 2020

Roblox is a pretty decent game, it has a wide variety of games and you have options to disable chat and restrict specific options on your account if you worry about account security. It's basically like a YouTube except instead of videos it's games. If you want to have a good choice of games every time you play, this is the game for you. Also, watch out for scams, since there are lots of them around the platform. 7/10 would play again.

Date of experience: August 27, 2020
Oregon
1 review
0 helpful votes
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Booo
August 27, 2020

Roblox sex games are not approved for my little wittle childrens eyesys they are emotionally and mentally scarred

Date of experience: August 26, 2020
Texas
1 review
0 helpful votes
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ROBLOX IS NOT SAFE
August 24, 2020

MY SON PLAYS THIS EVIL GAME AND HIS FRIEND FLAMINGO SAID SACRIFICE YOUR DOGS TO HIM AND HE CUT THEIR HEADS OFF PARENTS KEEP YOUR KIDS OFF THIS APP

Karen

Date of experience: August 24, 2020
Wisconsin
1 review
0 helpful votes
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I left the room for a little while and then caught a guy talking to my daughter and he kept telling her to do 18+ stuff in the game! I looked online to make sure that wasn't just a bad apple but it was horrible and it was everywhere! I then found out that this game has people who make 18+ things like images or Roblocks also there are Hackers who swear and do bad things to the game which makes it a horrible and completely unsafe platform and user base. Absolutely appalling that this game is directed at children. DO NOT LET YOUR CHILDREN PLAY!

Date of experience: August 24, 2020
Florida
1 review
19 helpful votes
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Roblox Fun
August 23, 2020

Roblox is a good game you make friends but there 1 thing that's wrong theres bully and you can't say 1 on safe chat.

Date of experience: August 21, 2020
Georgia
1 review
0 helpful votes
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Perfect
August 22, 2020

This is the perfect game if you know how to take care of your self than your good this is the best game ever

Date of experience: August 21, 2020
Minnesota
1 review
0 helpful votes
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Hi im a nine year old And I have no idea why adults dont like roblox. Its fune people say " It has bad games" BUT HELLO! There are games called "Meep CIty" Adopt me" And "Roblox high school" THAT ARE TODALLY kid freindly" I dont like the updates But atleast I DONT COMPLAIN all the time Now for the kids like me Roblox is a fun game There are some scary games you should avoid Unless your brave Just dont do it And roblox is a KID FREINDLY GAME i honeslty just dont understand. Thank you for reading this and have a good day!

Date of experience: August 20, 2020
California
1 review
0 helpful votes
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Roblox Is Bad
August 19, 2020

Roblox just can't get any worst i mean it sucks Oders everywhere (online daters) exploiters and hackers in every game sexual stuff don't let your child download did u see the news someone died because of roblox don't let your child download because a 5 year old got kidnapped from this guy who saidn whats your address and he was 60 years old and KIDNAPPED A 5 YEAR OLD no joke don't let your child play this AND ITS A RIPOFF OF MINECRAFT DON'T DOWNLOAD ROBLOX MINECRAFT IS MY CHIILDHOOD GAME IM NOT LETTING MY CHILD PLAY A RIPOFF MY MY CHILDHOOD GAME its to voilent i mean lego's falling apart is voilent don't listen to anyone here with 5 stars ITS 1 STAR!

Date of experience: August 19, 2020
Tennessee
1 review
2 helpful votes
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For ALL the HATERS!
August 19, 2020

This is a note for people that hate on roblox for no reason.
1. Don't blame roblox for charges in your credit card. They literally have nothing to do with that. All you have to do is call/email them.
2. Fall for scams and blame it on roblox for no reason. There are a lot of scams including *Free Robux* and *Adopt me Pet scams*. In some games they require you to enter the password to your account. Which then the owners of the game, (NOT ROBLOX, the game you are playing INSIDE roblox) can get your account.
3. Just please, if you are a parent and you have a 5-12 yr old son, please monitor them, its not Roblox's job to do that. Also there is a feature to disable chat and other things, including parent controls (wew a awsome word that karens dont know about wew)
I hope you understand this.

Date of experience: August 18, 2020
Canada
2 reviews
2 helpful votes
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Roblox
August 17, 2020

Roblox lacks transparency and the the community is toxic. I tried the the game before and it was the least enjoyable game I played.

Date of experience: August 17, 2020