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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Germany
1 review
1 helpful vote
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Robbed my kid
August 15, 2020

Worst game in the world my kid adds money onto her game the game glitches and then they take half of her stuff I feel like they purposely screw with the game just so that people buy more stuff which in reality just pisses off people and we delete the game absolutely scandalous they robbed my kid not the first time either scumbag Roblox get your $#*! together

Date of experience: August 15, 2020
California
1 review
27 helpful votes
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Zero Customer Service
August 15, 2020

There is no phone number or live chat to deal with any issue. You have to email them and they have never resolved any of my issues. There are no refunds even for blatant mistakes on their part and they are completely unapologetic. I would never do business with them after experience number one BUT my 8 year old and his best friends are hooked and enjoy the game. As a parent I have to deal when things go wrong and could not be a worse experience.

Date of experience: August 15, 2020
Minnesota
1 review
14 helpful votes
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Horrible
August 13, 2020

Horrible. Bans some people and not others. Refuses to discuss it. Not everyone is treated the same!

Date of experience: August 13, 2020
Australia
1 review
0 helpful votes
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I love roblox with all of my heart but. Their is a few problems for first PRICES im a kid myself but the prices are way to high for parents to buy robux so its bald for people to assume in roblox that they can make fun of noobs as a advantage because they are noobs its most CERTAINLY unfair for all of the new players and makes the experience horrible for newcomers to the game. Secondly Hackers, the amount of hackers is unreal same with bots they promote going to virus and scam sites to take advanatge of young children such as 6-10, the hackers can take over their accounts, and make rude content disobeying the roblox rules. Roblox devs dont moderate bots in games dont fix issues and less likely to get your roblox account back from getting hacked, roblox is a fun communicational game and can spread positive messages, even with these problems i still suggest roblox.

Date of experience: August 11, 2020
Florida
1 review
8 helpful votes
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I AM A MOTHER IN PAKISTAN THAT HAS ************** KIDS AND MY BEAUTIFUL SEXY LITTLE TIMMY WAS PLAYING THIS HORRIBLE SATANIC EATING GAME ON ROBLACKS MY SON WAS CRYING AND TOLD HIM WHAT WAS GOING ON DO NOT LET YOUR TWO OR THREE YEAR OLD ON THIS GAME 111! THERE IS SEX AND DEMONS AND THIS PIRSON CALLED FLAMGO WHO DRESSES DISGUSTANG AND ME AND MY KIDS HATE HIM AND HIS FANS DESTROY ROOBLACKS NOWWWWWWWWWWWW 1111!

Date of experience: August 9, 2020
Texas
1 review
2 helpful votes
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BADDDDDDDDDDDDD GAME!
August 8, 2020

I give this game a 2 out of stars, because it's not fun to play anymore. They are also are bad at moderating games/ players. I am sUPER sick of scams going on the website. Its also expensive. People are bullying noobs. Please fix this game. And Im NOT coming back to this game never again. I am sick of tired of this,

Roblox just wants parent's to buy their game to get money.

They also don't care if you have problems. MAKE YOUR GAME BETTER!

Date of experience: August 8, 2020
Massachusetts
1 review
0 helpful votes
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Good game i guess and alot of rages well its fine yes yes yes very good game game i am a 9 year old kid good game the parents thinking about the sighn are $#*!ing dummys

Date of experience: August 6, 2020
Nebraska
1 review
0 helpful votes
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Awsome
August 8, 2020

I love it it is the best game ever very fun. I love building in Roblox studio. 5

Date of experience: August 6, 2020
Florida
1 review
1 helpful vote
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I had 2 accounts i was a noob i know bc it was this scammer on roblox who told me to complete this obby and i will get free roblux i did then they ask for my user and password next thing you know i was logged out and hacked i cried for days and now my other account got hacked for no reason at all and i tried to get it back roblox wouldnt give it so i still play its a good game but you need to get rid of hackers and exploiters so for that you guys get 2 stars intill you fix that

Date of experience: August 4, 2020
Pennsylvania
1 review
0 helpful votes
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It was awful I said "Abc to trust trade" the person said "abc" I then explained how bad it is to trust trade and the risks. I don't recommend doing anything to help them out you'll get banned. Mine was only 3 days But It has been worse Im done with helping them out!

Date of experience: August 2, 2020
Thailand
2 reviews
2 helpful votes
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VERY FUn
August 1, 2020

It's so fun I even play it everyday also it's free too you can make friends in the game how amazing!

Date of experience: July 31, 2020
Canada
1 review
3 helpful votes
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OK... I love the game but When I went to Bloxburg Yesterday... I got kicked out! IDK y but might be some bug issues with the New neighborhood update.

Date of experience: July 29, 2020
Oklahoma
1 review
18 helpful votes
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For all of the people writing 1 star reviews its not roblox's fault its your supervision. T
The games on it are great the community is great and if somebody is annoying or bullying you, you can just block them.
Overall Roblox has kind of fallen a little bit but not much.
And all the inappropriate stuff like (sex, gore, satanic) stuff gets banned fast.
With many games like (Jailbreak, Phantom Forces, Meep City, Liberty County) there all great games.
And if there is a problem with the game like a bug your can just report it to the developer.
This gets a 5 stars from me excellent

Date of experience: July 27, 2020
France
1 review
0 helpful votes
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I played this game for five years, and I loved it, but then this verification happened it's like this dice pair and I keep failing now I was literally crying and then i just quit.

Date of experience: July 26, 2020
Pennsylvania
1 review
28 helpful votes
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I had almost $100 worth of unauthorized charges from Roblox. I messaged their customer service and instead of refunding my money, they deleted my sons account and banned all of the devices associated with my email from using Roblox. Super cool of them. So now not only do I have a super pissed off 9 year old because he cant ever play again, but I'm out almost $100. Screw Roblox.

Date of experience: July 24, 2020
California
1 review
2 helpful votes
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The roblox cards you buy at walmart or other stores they take your money then wont redeem card points they ripped my little girl off of 10 bucks that she worked so hard for i think this game company and the creators should be reported to the fbi for scamming young children

Date of experience: July 21, 2020
Australia
1 review
2 helpful votes
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Penis
July 21, 2020

Suck a fat $#*! this is hella $#*!y ngl i tried to get free robux and i got perma banned ngl i think this might be the $#*!tiest place on earth i hate black people

Date of experience: July 20, 2020
Georgia
1 review
2 helpful votes
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ITS THE BEST GAME
July 22, 2020

Hello roblox is the most safe and reliable I recently purchased premium and it is perfect pays exactly on time and people say that there are inappropriate games that is not roblox fault it is the creator's fault And roblox soon bans the game and the creator

Date of experience: July 20, 2020
Pennsylvania
1 review
0 helpful votes
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I like the game It's great but there's 1 problem I have with the game Creating things on my tablet I can only do it on my computer but if I want to upload an image I mostly have to go to my tablet but it won't let me it says that you can do it on all devices in the roblox creation Aria but it says it's only for PCS and mac devices or something I have an amazon tablet So I think you should allow me to Create stuff on my tablet in roblox Cause that's the only thing I know how to function to get images but Roblox might not read this but if they do please do I just wanna Advertise my game

Date of experience: July 20, 2020
Nevada
1 review
4 helpful votes
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Horrible trash, game kids are stealing parents, credit cards to play this stupid game. Too much problems for teenagers.

Date of experience: July 19, 2020