Road Runner Auto TransportReviews 1,872

The car was picked up very late at night (10.30pm) even after repeatedly reassuring me it will be picked up in daylight. The service provider then gets to say that they were not able to inspect the car for any previous dents, etc, because of bad lighting. When I protested, I was told the next pickup date would be 3 days later and I couldn't afford to wait. Also, when the driver loaded the car on the upper level of the truck, the muffler at the back rubbed against the road (very loudly) because of the high angle of the ramp. Again, the driver blamed it on bad lighting. He wasn't even sorry about it. I don't recommend using this company.

The website was easy to use. All of the staff we interacted with were courteous. Everything was going well with our experience until the weekend before our car was to be picked up. We received a call stating that there wasn't a driver working on our scheduled pick up day which meant our car needed to be picked up a day later than scheduled. This was not an option for us because we were already scheduled to be on a plane at the time they could pick up the car. Again, the staff was accommodating and polite on the phone, but we had to cancel our airport hotel reservation (non-refundable) and stay at a different hotel further from the airport that would allow us to leave our cars for the driver. This again increased our cost because the hotel did not have a shuttle available. We received no verification that our car had been picked up, and didn't hear anything until 2 days before our car was to arrive. Again, communication was an issue. Our driver said he would arrive Wednesday to bring us our cars, but Wednesday came and went with no notification. The driver called us Thursday morning to say he had our cars and that he didn't unload them Wednesday night due to the rain. This is understandable, but it would have been nice to know the cars had arrived. A nice thing is that the driver arrived almost 2 days earlier than the original dispatcher had promised. He was also very kind and professional.