Road Runner Auto TransportReviews 1,871

Terrible service! We have used Roadrunner for many years for many different moves. For the most part they were great, until this time around. I gave them specific times as to when I could pick up the car. They confirmed, in writing, that they could honor that. I gave them 3 weeks to get my car from California to Illinois, a 3 day drive at most. They said they would have the car there by a certain day. Then the driver came to pick it up and said he would get it there way ahead of time because he wanted to spend Christmas with his family. Then I got a call that their truck magically broke down. Then their only truck was "broken" for a week. I called and the man said I could pick the car up myself in Chicago. I said why would I do that? I got the run around for a full week before I eventually got it. I have a dash camera in my car, there is a camera facing to the road and one pointed towards the rear of the car. The rear facing camera also catches the driver's face. Well their driver decided to smoke in my car. Then when I got my car, my dash cam was magically unplugged. Their customer service was absolutely useless. I will just drive my car next time. Roadrunner should be ashamed of themselves.

Road Runner was one of 4 companies we requested pricing from.
They were not the lowest nor were they the highest however we did have 2 people that used RR and referred them to us.
The booking was quite easy and smooth and no money was exchanged until the carrier was confirmed. Confirming the carrier assignment is where our concern began.
We booked a month in advance of the confirmed pick up date. We timed the pickup date for before moving across country and the delivery date for after arriving at our new location. We expressed that there were flight schedules and we would like the the car picked up by 1/11/18 and delivered not before 1/17/18.

As we got closer to the pickup date and had no carrier assignment we grew concerned and contacted Booking both by email and phone. Unfortunately there was never a reply back. On the few occasions that we were able to hold the phone line long enough to speak to someone all they could tell us was that it was pending and marked urgent.

The car was picked up 12 days later on 1/22/18 which was the same day that the carrier was finally assigned. However another issue came up. When we booked the transport we asked if the payment due on delivery could be made by Treasurers Check and if it should be made out to Roadrunner for the balance due as shown on the invoice. After asking several times with no reply we decided to bring a Treasures Check made out to Roadrunner for the invoice balance due so as to be prepared. When the carrier was confirmed we then learned that the initial deposit was less than we were originally told making the balance due on delivery greater. Also, the check needed to be made out to the actual carrier and not Roadrunner. Needless to say a new check was needed - an inconvenience for us that came at an extra cost of $50.00.

The car was delivered a bit earlier than expected - one week later without any issues.

Bottom line - Poor communication. Being a car, personal property, the owners want to be made to feel comfortable not anxious about how their property is being cared for. An improvement would be to have better communication including payment details even if simply to advise that they have not forgotten about your booking.