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Road Runner Auto Transport Reviews Summary
Road Runner Auto Transport has a rating of 4.4 stars from 1,872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention great experience and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
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Great website. User friendly. Hope that the entire process proves same. Will use you again, if so!
Excellent service, great communication on when it was being picked up and delivered. Polite and friendly.
Even arrived to destination early.
Great
I had a problem getting in contact
With customer service
Most of the time
Very straight forward booking. Simple. Multiple transport and insurance options.
Roadrunner experienced a 2+ week delay in pickup time. After several online contacts, a service person explained that this was due to shutdowns related to the Covid pandemic and the lack of available drivers. This information should have been made available initially.
Once a driver was assigned, however, things went smoothly and my vehicle arrived in good shape. Fortunately, my delivery was not time-critical.
Very difficult to get a hold of anyone to get updated on the vehicle and date was pushed back. Otherwise, vehicle was delivered safely.
This company never picks up the phone after they get paid. I will never recommend it for anyone. I received my car about 1 week late.
Easy to contact
Shopping and booking was fast and easy. Received great service with a phone call. Will follow up upon delivery completion.
Easy and on time. Actually early delivery
Absolutely terrible customer service. Been working with Anthony Alvarado in SD about shipping my classic truck from Base to Base for my PCS. After working for a while with this man (been doing training for a new AFSC) his prices were getting beat by more reputable and respectful agency. Well tonight (27 August 2020) Anthony called again but at 8:30pm (seems late right?). Anyways, he asked me about shipping my vehicle. I told him very professionally that we have decided to use someone else. From here he started prying asking questions. When I told him i was not comfortable releasing certain information he went off on a tangent. I told him to have a goodnight and hung up. Within 20 seconds of ending the call, He had another colleague call. As soon as I answered this man starting prying as well (fairly certain you could hear Anthony in the background). Kindly explained I found someone else to use and once again the man went off on a tangent. I told him as well to have a goodnight and as I was hanging up he replied "alright loser". For a "veteran owned" company acting this way to someone who is currently serving and trying to not go belly up to send his vehicle to a new PCS location, this sort of customer service should NOT be tolerated. I would gladly rate this company negative if I were able to. For anyone looking to ship a vehicle from this company BEWARE!
Was on hold for hours. Customer service was unhelpful when I finally was able to connect with them. Obviously overstaffed and not in a hurry to help. They also promised they would have a car arrive by a certain day, but changed it at the last second.
.
The reservation process was very easy. Driver communicated frequently and car arrived on-time with no problems. I was very happy with the service provided.
Very organized and thorough during setup. Shipped over a holiday weekend and was expecting all kinds of delays but the car was on site prior to expected date and delivered shortly after.
I will not recommend roadrunner as shipper for any car as you are only broker from Albany NY and careless about answering phone calls when pickup times and delivery times are NEVER confirmed and your mark-up is 300 more.
Your customer services are terrible.
The auto was picked up and delivered on time
I wish I could have requested a pick up date and drop off date. Was hard to contact people about this shipment.
Very good.
Did not realize plans for shipping my car had come to a standstill because I didn't do something I thought I had already done.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members