Rightio.co.uk

Had them in to service my boiler. A man turned up with no tools. So he had to borrow mine. He shone a torch in to the boiler for a few minutes then I was charged £118. Nothing was cleaned or "serviced"
Con men. Avoid at all costs

I was told by the engineer that my boiler could not be repaired and that I would need a new boiler. I was told I would be charged £160 / hour I was charged £190. I was left with no heating or hot water. I got a second opinion and it was up and running with any problem and at a cost of £60. Total rip off company I would say DO NOT USE.

Quoted £1760 for a job another company did for £468. They will just rip you off. Delighted I found a great plumber at Trusted Hero's

I wouldn't even give Rightio one star, but you have to in order to provide reasons for a low rating. Basically, they are in administration and seem to be ripping people off before they close. They asked for my bank details upfront and then charged me £380 for not fixing, and not even mentioning on the their invoice, the problems I had called them out to fix. They have not responded and do not put through to the right department when I call.

I received an appalling service from Rightio. I made contact with them as I needed a plumber to fix a leaking tap. The plumber arrived, spent 5 minutes looking at it before declaring that he did not have the right tools in his van. It was arranged that he would come back after the weekend but, on the day he was due to come back we received a message to say he could not attend. There was no apology and no date given as an alternative. In the week that followed no attempt by Rightio to make contact to rearrange an alternative appointment and no one has ever come back to fix the tap. What makes this all so much worse (apart from the inconvenience) is the fact that they took nearly £150 from me before the plumber's visit which they are now refusing to refund, claiming that the first visit was to diagnose the problem and so they will not be returning any of the money. This is disgraceful to take money and then not do the job which was paid for. I feel as though they have stolen money from me. I will never use this company again and I would warn anyone else from using them. They cannot be trusted and I will always go to local tradesman in the future.

Firstly I rang at 12:00 on saturday and got told the person would be here between 13:00 and 17:00 yet they arrived at 19:30 which in my eyes is terrible service.
So the guy tried a few things for the 40mins he was there and solved nothing? Yes nothing... Yet I had to pay £166 pounds for the service of nothing.
He told us we can try ourselves as he will charge extra money for every half an hour he was here. Yet when i rang up they said nothing about there is a charger for every hour the person was here so we have some missed information given on the first point of contact, which is totally unacceptable in my eyes.
Anyway the guy who arrived had already worked over 12 hours this day and really couldn't be bothered to do anymore work, as he was trying anything he could to go home. On the top of all this he even needed my help with holding the plugs down and even used the hose to try to flush the problem out. Shoudln't they be bring there own stuff for a job? Then he also need light so i turned my torch on my phone for him to use, so he used the torch for a while and as he got him he knocked my phone of the shelf and into the sink bucket which was full of bleach and waste from under the sink. As a result of this my phone is still saying mositure is detectived and i can't charge my phone cause of this, luckly i have a wireless charger too that i can use for now but its slow.
As you can see from all the information above im not happy. Because problem wasn't fixed, damage to my phone, CBA attitude from the person, Not told about hourly charges, Lateness.

This firm has the most arrogant and unhelpful customer service department I've ever encountered. Made a complaint about the whole disaster, and months later they still haven't bothered to reply. Total disgrace, I am just glad I found out before using them for the other 9 buy to lets I have.

Absolutely horrific company. The worst customer service I've ever known. Changed the date they were coming to a weekend day and I'm convinced this put the price up even though nothing of the sort was told to me, then turned up hours late with absolutely no warning or communication, charged £540 to fit 3 meters of pipe in 1 hour 50 (£480 of which was labour charges!) also tried to take this money from my card without even telling me how much it was. Then when I try to complain there is just no response (there are more points than this I've complained about but I won't write them all here). 2 months now since the complaint was raised and absolutely no response besides an automated email to say it was received. DO NOT USE THIS COMPANY- THERE ARE SO MANY OTHERS THAT ARE MORE RELIABLE AND HAVE MILES BETTER SERVICE

This company are the worst rip off merchants ever. They take ages to answer the phone. Charge £160 for half an hour's work.Go away and order parts which they then take a week to come back with. Charge 3 times normal price.Eg boiler circuit board costs £140 they charge £300. Can never give you info about your order saying they have to phone the engineer. You would think computers did not exist. Their adverts are a blatant lie. Tell you they will ring back and never do. Give them your credit card details and it's like putting the money on a roulette wheel. You can get a new boiler for the price of three hours work from them. These cowboys should be shut down.

Don't know where to start, the job was to sort a leak out under bath but the plumber said he had to rip off the panel first so I agreed to that and then I find out the bath was damaged too. In total I paid £306 for plumber to fix the leak but I've to buy new bath too so I'm total it's cost around £700... did try customer services but they said damages happen on site and it's up to me to sort it out as they take no responsibility... never again...!

Disgusting.

Shameful, fetid waste of space. Hollow promise to be here the same day at a VASTLY inflated price of £139+VAT per half hour.

I rang at 12.15pm to book. Sent a text to say my engineer would arrive within the hour. Rang at 4pm to chase. Uninterested call centre monkey said 'yes sir yes sir he on way. He on way sir. Sorry for delay sir'.

Nobody turned up. Office closed at 5pm so no way to contact the scam artists or chase anything up.

Please please please do not use this shameful company. Take your £139+VAT and flush it down the toilet.

And contact your bank to make sure you advise them that these criminals will most likely try and take money from your account. They can block the CPA that you are forced into when you call them.

If I could go back in time, I would have made sure that the mother's of every single person involved in this vile scam had spat their cursed sperm into the curtain.

I've had a really terrible experience with this company. I called for a plumber to fix my shower - I was given an appointment for the same day, but they didn't turn up and were postponed until 2 days later. The plumber came and looked at the shower, and told me he would need to get a part and would contact me when it was ready. I waited several days and then phoned the company. They said they couldn't get through to him. I continued to phone every day or other day for a week, each time being told they couldn't get hold of the engineer. It has now been 2 weeks since the plumber visited and I have not been given any information about what is going on. Each time I call, I am told someone will call me back with a solution, but I have not received a single call. I have been charged £142 call-out fee, which is unacceptable when nothing has been done and I have not been kept informed.

I was charged £178.80 for a call out charge as our central heating had broken down. The engineer told me that everything needed to be replaced which would cost me in excess of £4,000. As my central heating had been installed only 8 years ago I wasnt satisfied so a friend put me on to a local heating engineer who is a one man band. Much to my amazement he fixed my heating in 20 minutes and charged me £50. Apparently something minor had gone wrong and now my home is warm again. Rightio Plumbing should be shut down.

I called rightio as a result of a Google search for boiler repair, which produced a listing which claimed 'no call out charge'.
The agent on the phone said if we carry out the repair you'll be charged £139 +vat per hour for labour plus parts and no monies payable till completion of work, I was then asked for card details but I refused. The engineer arrived 2 hours early, while I was still working, was there for under 10 mins, did no work (the repair quote was so high I did not want to proceed) and then asked for payment of £166.80. I refused and was told the office would call me that day. I have received no call, but have had an email billing me for the above. I can see from the many 1 Star reviews that this seems to be their playbook, and now the stress of a potential £166 for nothing, when I'm going to have to find over 1k for a new boiler, is more worry than I need. I'm disgusted by my own experience, and even more so for the treatment of elderly and vulnerable customers that I see throughout these reviews. I've contacted trading standards, and now await the likely threatening debt collection letters which are no doubt the next phase of this company's attempts to extort money for nothing