This company charged me over £140 in early 2020 for a 5 minute incorrect plumbing diagnosis with no remedial work being done. Attempts to get redress failed. Trading Standards showed little interest but sympathised and admitted they were fully aware of this company's behaviour, yet they did nothing! Rightio as an emergency homecare company rely entirely on new unsuspecting customers and no-one in their right mind would use them twice. I believe they clearly post countless fake positive reviews. Have a look at Trustpilot which is obviously full of fake positive glowing reviews. They strive to remove as many negative reviews as possible. They never really attempt to assist people that they have defrauded, of course, even if there is what looks like a reasonable response to a negative review. They lied to me as they have lied to countless others about there being no call-out charge. They instead charge an automatic 'diagnostic fee' of £119 +VAT 20% PER HOUR, even if this is a 3-5 minute guess, and even if it is completely wrong! So there IS a call-out charge but it has a different name!. You will NEVER get a refund for an incorrect diagnosis however hard you protest and even if it costs you more to correct. Access to their 'Customer Excellence' service (!) is regularly deliberately blocked if you use the same mobile. Use a different one and you will be answered almost immediately,
Their trap is set by posting, or arranging for someone else to post, fake positive reviews everywhere they can, very often giving the 'engineers' first name ( who in reality does that for goodness sake?) and praising them obsequiously to the stars. Most of the workmen they contract out and send to peoples' homes are untrained and certainly unskilled labourers. They are often, but not always, dishonest and will fiddle about for the first hour, chatting jovially with their victim and then declaring that they are not upto the job or it needs spare parts or tools which they never seem to carry with them and by now they have gone into the next hour. Even 5 minutes incursion will double the fee taken. Surely this is theft? Money is taken from one's account before the job is signed off and without notification, and receipts are thinly informative, often inaccurate of the job description and usually received late. I like others foolishly gave my credit card number fully believing Rightio to be an honest company after reading their glowing website. They refer those who refuse to pay their fraudulent fees to Debt Recovery companies with no hesitation and can be really quite threatening, so it is reasonable to say that extortion is a tool they are happy to use.
Fake reviews are evidently common on Trustpilot which I believe is complicit in allowing them to stand, despite it's denials and unjustified faith in it's anti-fraud software.
Have a look at RIGHTIO'S website where they publish 'Review.io'. Here you will find a score of 4.72 / 5 at the time of writing, from 2327 reviews with 93% satisfaction, literally unbelievably good for any company. Interestingly there are ZERO reviews at all of 4 stars or less on their homepage. The last time a 4 star review was posted was 3 years ago. The last 3 star review 4 years ago, the last 2 star review 3 years ago and the last 1 star review 3 years ago. So ALL their published reviews in the last 3 years on their website have been 5 star rated. Quite an accomplishment? Do you really swallow this? I don't think so!
Have a proper look at the Trustpilot review site for Rightio. On the homepage to the right click on 'See a detailed overview'. The scores Rightio get can be broken down into overall reviews, invited reviews and organic-(uninvited or spontaneously written) reviews. There is a staggering difference between invited reviews and Organic reviews. Invited reviews are overwhelmingly positive 84% and only 2% negative. Organic reviews, in my opinion more likely to be genuine as they come from the heart and are usually much fuller with a coherent story, score only 6% positive and are overwhelmingly negative at 86%. The incredible difference at this scale can ONLY be due to manipulation by Rightio with fake reviewing and unjustified flagging and fraudulent removal of critical reviews.
Trading Standards are fully aware of this company's methods, but they seem to think themselves powerless and Rightio uses this situation to its advantage.
A formal complaint to the Dept of Business, Energy and Industrial Strategy (BEIS) who has control over Trading Standards was lazily and irresponsibly referred back to Trading Standards, even failing to acknowledge my letter. Trading Standards once again gushed with sympathy and assured me they were 'watching' the company, implying something would happen to call them to account in due course. That was nearly a year ago and nothing has happened.
Action Fraud sympathised and offered me a figurative hankerchief, but then did nothing. Even the BBC watchdog program were not interested. All of this inaction by those responsible has further emboldened Rightio in its abhorrent activities. They feel Teflon coated, and it would seem they are right!
Rightio was hit hard in the last 3 years presumably by Covid, and they recently declared voluntary insolvency and then resurrected themselves as a 'different' phoenix company by officially registering as Rightio Subcontractor Ltd. The Website looks the same, the name Rightio is unchanged and the way it behaves is no better. In effect it remains the same company except it seems to be absolved of any debt.
All of the above facts are within the public domain.
How times have changed! A company behaving like this 20-30 yrs ago would have been taken to the cleaners with prosecutions. Rightio is a stain on Birmigham's good name-it is based here and is not a local trader. It is a national disgrace and the authorities responsible for allowing to trade are also a disgrace. Some poor folk -usually the elderly and vulnerable and those with no voice have been defrauded of thousands of pounds.
My main reason for writing this 100% honest review is to warn others to AVOID RIGHTIO LIKE THE PLAGUE IT IS.