Rightio.co.uk

TOTAL COWBOY CON ARTISTS BEWARE!

These fraudsters attended my parents house on 26th September and charged £220 for a small bathroom leak. This was early evening so an "out of hours" call but still extortionate given all they did was rip a couple of tiles off to expose a pipe that needed replacement.

The following day they attended during normal working hours and charge a disgusting £305 per hour to fit the new water pipe. Total bill for that day was £420! So well overall £600 for an extremely straightforward job.

I queried the bills with customer service who are equally as useless as they have asked my parents for proof of what has been taken out of their account knowing full well what they had charged. This is because Rightio take bank card details when customers first make contact and then actually take the money automatically without customer consent. Despite emails and telephone calls from both myself and my parents they have still not responded and any contact has been with a different person each time.

This organisation should be investigated by the appropriate parties as their business practices fall well below any level of standards or fair charging policies. I am currently in discussions with Trading Standards who are very interested having received a number of other complaints.

Please DO NOT USE THEM unless you want to get totally and utterly ripped off!

Expensive service and they dont inform you about the amount that you will be charged for additional costs.

We were charged £90 for a toilet valve without being informed or agreeing to the amount.
They take your card details upon booking the appointment, so there is no way of getting your money back.

KEEP WELL AWAY -ROGUE TRADERS!
My "engineer" had no idea what he was doing, failed to fix any of the MINOR issues but charged me £250.
They charge by the hour which is where things go wrong, he wasted time and spent time on his mobile to get over the hour to charge 2 hours of labour.
Instead of checking pipes to diagnose a drip he decided to apply sealant to my kitchen sink, very badly, and charge an extortion amount for this "material" that did absolutely nothing to fix the issue. I actually fixed it myself.
He damaged my property and claimed "these things happen when you do a job".
Their customer service team pretends to care but DO NOT, it took me 2 months to get this company to react and they only did so when I got in touch with Consumer Rights.
I am still trying to get a refund for the second hour labour and materials from Rightio however they now have stopped replying to my emails. Consumer Rights are supporting me through this.
Stay away from Rightio!

Scam company. They will try to charge an extortionate call out fee after coming to your property without informing you prior. They will then immediately send you threatening emails demanding payment. Have reported to trading standards. Avoid.

Customer support very very poor, when I phoned this company they said someone will be out right away, that was 2days later when I rang on the 27th, I asked for 4pm instead I get a text between 130 2pm the plumber diagnosed problem he arrived at 1404 and left1417 in all 11mins work cost 177-00, I paid an extra 9-00to join care club to get 15-00 pounds off, when I complained they didn't care less, stay away from this company,, all they care about is money no customer care at all, The real thing that got under my skin they charged just over 16-00pounds a minute robbing sods. My review would be 0 stars or minus10:

This company is absolutely the LOWEST OF THE LOW, they have robbed my in-laws who are 88 years old while we was away, took £480 off them to fix an electrical fault, they paid cash with no receipt, and fault was not fixed. We have been in contact with them, and they are refusing to come back. Feel pained to have to give them 1 star This company target the elderly. Consumer act informed, and police to be made aware.

Called this company for a locksmith (*******)
It started with a very confusing conversation with Harry whom seemed confused however, eventually I was given a reference No. And told the "Locksmith?" would call beforehand!
The call never happened and a guy turned up and was very disappointed when he asked if it was the lock on the brand new front door!
When I showed him the correct door and explained the issue he stated he could only release the lock by either cutting the lock off from outside or cutting away a large proportion of the door from the inside as it was a outward opening door. I explained his only access to the outside was over a flat roof to which he flatly ( pardon the pun) refused and left!
If you need a "locksmith" don't call these guys call a local professional near you instead.

My elderly disabled mum phoned and requested a quote to repair her much loved valor fire. On attending the appointment they asked for double the amount they quoted and asked for her bank card. She was Horrified at the amount ( more than a new fire would have cost) but she had no choice but to pay. The fire was apparently repaired but it also needed a 9 vol battery which they said she would have to purchase and fit. Really? So, they couldn't even fit a 9 vol battery to finish off the job. I am her daughter, and totally disgusted that this outfit is out there ripping off the general public, the elderly and the disabled. I phoned immediately and registered a complaint, they didn't really want to know, I habe been told I should get a call back within 14 days! Really? Unbelievable. This outfit is not to be trusted for honouring their quotes or fulfilling their work. Be very careful. How sad is this?

Giving one star is 15 stars more than I would ever award. My boiler you installed 4 yrs ago (badly) has just gone bust abd you have flat out not adhered to the contract regarding my guarantee. I spent two years after you installed my boiler battling to get you guys back to rectify an ongoing issue that I was not able to get my boiler certificate only to be told after the two year period my warranty was nil in void due to me not getting boiler certificate within a two year period. Absolute arse*holes all of you. I lost count how many times I called your customer service ( what a joke that was each time), the number of hours lost in my life never to get that time back now I'm forking out £2.5k for a new boiler. How are you still in business, a meteor hitting your head office with the force of Hiroshima wouldn't be certain of karma's retribution. RUN A MILE WHEN YOU SEE THESE CHUMPS DRIVE TOWARDS YOU. We were planning a nice holiday away this summer after a hellish couple years thanks to covid. Guess what, no family holiday coz I'm buying a new boiler all thanks to Rightio plumbers. I could carry on but I'm abt to get on with my life and form a support group for innocent victims who have been brushed with the $#*!ty- stick of poor service offering of these (cowboy's) ball bags!

Please avoid this company i have been over-charged £410 for a guy to come out for under an hour and a half. He didn't clean up properly and took far longer than required to fix a simple leak. Really unprofessional, overpriced, and dishonest company. I was told the engineer would be at my flat by 12, he turned up gone 4 without an apology. Job ref: *******

Prices way higher than quoted or than honest companies, full of extras. Left with the job (drain unblocking) not completed, wouldn't honour their guarantee, wouldn't come back. Avoided my emails and calls. Scam.

Avoid!

I ended up paying £174's for a 3 minute job. I should have looked at the reviews on all the websites. There's also online articles in the Guardian and on knownscams.uk

Rightio charged £1639. 80 to fix a boiler, including time not working although they had said that time collecting spares would not be charged (this happened 4 times at £149 an hour); and not providing an invoice for spares when asked in email complaining when they debited their invoice. They didn't reply to the complaint.

We called to book a job fitting 3 replacement taps and a towel rail. Was told the charge was £119.00 plus VAT but it was not made clear that was per hour! When we finally received the job sheet after numerous requests, we had been charged for 5 hours at a cost of £714.00 including VAT. 3 hours 30 minutes was the time the engineer was here, a real rip off. Go one minute over the hour, and it is rounded up to the next. We have logged a complaint but not optimistic of even getting a reply. Our next step will be to refer the company to Trading Standards as we consider we have been conned! Avoid like the plague!

I wanted an outside hot and cold running tap, all I got was cold, and I paid £447 for this work, which was an hour and 40 min job, absolutely disgusting do not use

Called due to leak in pipes/ceiling. However had second thoughts after they said £144 per hour and give me your card details on the phone. Tried to call them back to cancel, however this was impossible.

On my first call to enquire, I was put through to a switchboard and then advisor. However on trying to call the same number to cancel, it rang out for 3 mins, 5 mins ect ect for each try. Then I called 3 numbers other Rightio numbers (one sent to me in a message after booking with them) multiple times only for this to happen again and again. Overall, over the course of two and half hours I called them 20 times. No answer or switchboard.

My dad then called from another number and was immediately put through to switchboard and I was able to cancel the appointment. I'm guessing his number was not logged as a current customer or someone likely to cancel.

There is something wrong with a company that charge a £144 fee per hour plus call out charge, immediately take card details and that you can't cancel your appointment (after 20 calls when you previously immediately got put through to a switchboard).

In comparison I've contacted another company who are £47 per hour, no call out charge and do not ask for card details.

Do not use.

Terrible service. Would put zero if I could. My father had just died and we were without an oven, heating or hot water after a gas leak. Rightio promised to help us, said they understood and promised to come that day. By 6.30pm having waited in all day for them (when I needed to be organising a funeral they never showed). I called and called and no answer from any of the 4 lines I had. The next day I tell them how desperate and disappointed I am and they tell me an engineer would be over straight away. This was 9am and again no one showed all day. No call back when I chased the engineer at 3pm, no answer from their phone thereafter. Utterly horrific company and no accountability. Spoke to lots of different people and all lied and made false promises. Shocking. Avoid.