Rightio.co.uk

AVOID AT ALL COST

Turned up and started a job. Took longer to complete than agreed. Then to top it off overcharged the job. Took payment on day of booking before job was Complete yet can charge for ‘sundries' using their crystal ball. Called numerous times to get overpayment refunded but talk the talk but don't refund even after promising to. They don't send email receipt or correspondence so visa disputes can't happen on verbal contracts.

Avoid at all cost unless you want conned out of your hard earned money.

I would love contact from the company so G77 5SW is my postcode and the job was June 2020. Won't be difficult to find me.

Update on another review they state my sundries are flex pipe but I supplied these with the tap installed.

CON CON CON

SCAMMERS

Awful company, do not use! I called Rightio to put a new outside tap on for me, the operator told me it was £139 and there were no hidden cost, this was a lie. The engineer arrived and put the tap on for me, and put some copper pipe in also as he didn't like to use hose pipe. He was there for 42 minutes, he charged me £139, £15 for materials and £30 vat so a total of £184! For an outside tap. 6 days later the tap falls off! I called them and they sent an engineer out the next day to look at it, every operator that I spoke to informed me it was a none chargeable job. The engineer came out and said it was odd that the tap looked like it had been snapped off, I said it was odd to as my gate is always locked so not sure how it happened but as I was under a years warranty it should ok as the tap may have been faulty. A couple of days later another engineer was scheduled to attend and put a new tap on the wall, I then get a call from an operator informing me the engineer was on his way and they wouldn't charge me for the labour but to put a new tap on it would be £40 plus £8 vat! I was furious, I told they not to bother coming as that would take the total charge up to £234 which I was not paying. I have put a complaint in and nobody has even bothered to contact me, I've send 5 emails now. DO NOT USE THE COMPANY!

Booked them for a job at a property I rent out to reseal kitchen sink, change bathroom basin taps and fix hot water to bath taps. All seemed to go well and I got a call at 3pm to say everything was done but there was a leak under the bath and they said it would cost the same to fix it as it would to have a new bath installed. I said I would look into new baths and get back to them. Having looked at new baths I called them back a fw days later to book and request the invoice for the work they did and then I got quite a shock. The plumber who attended decided to purchaase and replace the bath taps as well as the basin taps without checking with me on doing this or the cost. The cost turned out to be over £250 (Inc VAT) for taps that cost less than £150 (Inc VAT) if I were to buy them myself (and I am sure even less for trade price that they most likely pay) but even worse than that he didn't even bother to get matching taps for the bath and basin so has not done me any favours. On top of that when I got the worksheet the plumber put down that he was there until 17:59 so three hours after I was told by them that all the work was done and he was defiitely gone by the time I spoke to my tenant at 15:30, so basically is trying to charge for an extra 2.5 - 3 hours after he had actually left. Their total bill for relatively small amount of work they did was just under £850 and I have been querying this for almost 6 weeks now with no response from them

Quality of work from the two tradesmen was satisfactory. Job completed in 23 minutes. However, i was not provided with a total cost nor was I sent an email invoice. Instead I found out how much the job cost by reviewing my bank statement. This was not the arrangement i agreed to. Eventually spoke to someone in Birmingham who provided a verbal breakdown and promised for an email invoice to be sent. Call out charge including VAT is £142.00.

I found this company through a Google search and called them to book an appointment to clear kitchen drain.

They had the gall to send me a text message on the morning of the appointment that the job was done and they billed for twice the amount that the originally quoted for without the plumber visiting.

I called for clarification and was bounced around. I asked for a cancellation and although I was informed the visit was cancelled. They still sent an engineer out.

Beware of this company they operate like scam.

Parent company is linked to debt recovery too which is odd for a company who deals in plumbing.

The plumbers took much longer to come than promised. The most annoying part was that in the meantime, Rightio kept calling me to offer deals on service contracts. I responded by telling them to concentrate on getting me a plumber instead of trying to sell me a contract. The plumbers eventually arrived and decided they couldn't mend the broken pipe (a cable guy had drilled through it) because they did not have the correct gauge pipe with them. So I had to spend the night without central heating. They returned next morning with the correct pipe, which they fitted. Now they had to re-install the radiator which they had removed to do the job. They did so, but could not get the central heating to work. Eventually, the young man working on (and failing to get working) the central heating said, "It's doin' me 'ead in" and walked out! So, a second night without heating, with them insisting the job was done and me insisting it wasn't, because they had left me with non-functional central heating which had been functioning perfectly before. They got very threatening and I caved in and authorized payment (£548.40 for replacing a few inches of pipe and disabling my central heating in the process). Next day, I contacted another engineer to get my central heating working and he did so, promptly and effectively. Really, you should steer clear of Rightio.

Was charged £143 for a 10 min diagnosis with no actual repair carried out. I politely objected. I asked the plumber if I could speak to someone at his office. I queried the price with a lady on the phone and was told it was £143 per hour or part thereof. This had not been explained to me previously. She said she would review the original call and call me back. I was told they wouldn't charge until it was resolved. Literally 2 hours later they took the money out of my partners account. No call back, no further explanation. I tried to call them again. I was told again that someone would call back. They didn't.

They insisted on taking card details "to secure the booking" before I could make the booking, but I was told they would not charge until after the job was complete and I had agreed to pay. The company claims there is no callout charge but in reality they will charge a minimum of £143 regardless of any work done.

Got this company out to my boiler as it was losing pressure. They said it was my pressure gauge that was at fault. They charged me twice firstly for the call out and then for fitting the part.one day later and I still had the same problem losing pressure. They sent another engineer out who said that wasn't the reason why my boiler was losing pressure and when away. I was told a rightio advisor would contact me but didn't. A rang them up and they said I need to pay another £254 to get the parts. I told them I don't believe that these parts need buying. They then said they would send another of there engineers out. He came and got my son to sign for the job. Basically told me the same again and charged me another £139 pounds out of my bank. Didn't do the job and left. I complained again to the office who kept me on the phone for over 1 hour. I was told they would send another engineer out which I met at the house as we have moved out of because of no hot water. He came told me to sign again which I said what am I signing for and told him what happened the last time my son signed that money came out of my bank and he walked out. He then told his company I refused to sign. I asked him what I am signing for he wouldn't answer. And walked out. I am now taking this company to court. So if you have any plumbing problems Don't Use This Company the rip you off

Right, where to start... Had an engineer out 02/04/20. Job Ref: *******. Arrived within a couple of hours of phoning. Job was a 'trace and detect' and I was assured on the phone I wouldn't be paying for a call-out fee. The engineer assessed the leak to be coming from what he thought was a locked up property. I was advised to gain access by calling the police if I had to, so that this could be confirmed and worked on. He took payment of around 140.00, which I didn't have an issue with as he was due back the next day potentially. However, not long after he had left I gained access through a neighbour and it turned out to be nothing more than a drying room. I then called Rightio to make them aware. I was told I would receive a call back the next day and would likely have the same engineer come out to confirm - neither of these things happened. Next ensued days of me having to chasing up the issue myself just to get someone to speak to. Nothing was organised until 09/04/20 (a full week later), when I received a phone call. The guy was talking over me and had clearly made his mind up that it was MY mistake, suggesting the pipe would be under the floor, in the drying room. I was actually trying to explain that the floor might well be concrete, which it is. Engineer arrives today (10/04/20), over 3 hours late. Again, I'm doing all the calling, no one keeping me in the loop whatsoever. Engineer takes about 5mins to decide he has made a mistake. No apology, little guidance when asked on what I can claim back, just that he will put his report in. Oh and that I would still pay for the hour from original call-out, seemingly for nothing. I try to phone Rightio immediately after he has left and can't get through until I hide my caller ID. And I'm now currently on hold, as I have been for the best part of 1 hour. I have looked into who they are registered with and will be contacting them next, regardless of whether or not I receive a full refund. Worst company I have ever dealt with by some way. DO NOT USE.

RIP Off rightio
RIP Off rightio

Absolutely devastated as I worked for rip off Rightio what a absurd company I have been left with no wages for 2 months with 3 children and a single parent promised me day after to no avail I feel so low I can't take anymore seriously don't like speaking out but I am devastated and hungry with 3 children to feed I begged for my wages and I was told tomorrow but it never came gutted as they take payments of there customers instantly but they shaft there own pls don't use as they are ripping everyone inside out spread the word rip off Rightio thanks tony