Rightio.co.uk

Boiler error code indicated the problem, so phoned Rightio as it looked as though it was local to us. Told them the fault and they agreed to send out an engineer, who did turn up. He spent less than an hour 'diagnosing' the fault (which we had already told him anyway), he then spent several minutes talking to someone on the phone asking advice, but then had to borrow our phone because he had run out of credit! He advised us that we would get a call the next day telling us the cost of the replacement part, so we decided to investigate ourselves to get a rough idea beforehand. Lucky we did because the price they quoted the next day was double! We told them that we would not go ahead with the repair. They then refused to send us an invoice by post for payment by cheque, and insisted we pay immediately for the 'diagnostics' over the phone - we had no alternative but to pay the £130 they were demanding as they otherwise said the charge would go up! This company are very intimidating when you start asking questions, and we would agree with previous reviewers that it all seems a scam to get your money. The engineer didn't seem to know what he was doing, was extremely uncommunicative and gave us the impression that he knew the cost of the part would be inflated. We would even go as far as to say he was shifty and had an air of guilt around him - conscience perhaps? We have now contacted a local plumber (which is what we had THOUGHT we were doing with Rightio) and we will be reporting them to Trading Standards. Stay away from them.

Two 90 year old blue badge holders friday find kitchen flooded, boiler leaking
Contacted local number 1143hours
Told 1-2 hours engineer will phone when on route
1645 contacted company told, "unable to attend today, not till monday, suggest local plumber as they are a Birmingham company
Agree said would phone back of unable to find one
1650 contacted local plumber, will call in to sort
1705 left parents house to go home, had to get neighbour to move their car
1715 parents phone saying engineer phoned on route about ten minutes
1735 parents call say engineer arrived can do nothing till Monday need to order parts.
1800 parents phone saying second engineer arrived and gone away, evidently first one was from RIGHTIO
Monday morning parents phone number left by first eng
Told engineer off sick and had not ordered parts, need another to attend later that day for rediagnosis, probably next week before repair
Told no attendance required, told will be billed £202:80 for previous call out
Contacted my engineer
Engineer arrived told story, contacted Worcester who came that day and sorted under guarantee, no charge from either.
Tuesday invoice from RIGHTIO £202:80
Wednesday demand letter from RIGHTIO to be paid by thursday or court action
They deny the 1745 phone call, seems to be lost from recording system, state engineer was there at 1631 until 1639.
Consequently told must pay now officially sent to debt collectors.
Every phone call stonewalled just repeated the it was resolved now with debt collection
Refuse to check engineer phone log to assert time or to look for my phone call which they deny happened.
They are Rob dogs, the attendance was cancelled.
Customer service not willing to listen just keep repeating that we must pay. Threatened bayliffs.

I don't even want to give one star to this company! Terrible experience, Before they arrange someone visit my flat, the call operator told me they won't charge money until they completed the job and fixed the problems. The engineer came one hour late, I explained to him all the problems this flat have, and told him the fuse box keep tripping, no hot water, flat is supplied by electricity only. He took 45 mins to diagnosed the problems, and he don't even find out the real problems. Lied to me that he will need to replaced the immersion thermostat on my brand new cylinder, He can't do it today as he have to order it and came back on Thursday. I told him to call me back of the price before he ordering, then he ask me to sign on his tablet as his proof to come, after he is leaving, I phoned up my plumber who installed the Brand new cylinder, he told me I must been lied by the engineer, as it's a brand new cylinder the elements shouldn't break such quick. He had a quick check on the second morning, he told me as the cylinder has two immersion thermostat on my cylinder tank, I can't leave two immersion thermostat on at the same time, he switch one off, leave one on, my fuse box became working normall, and I have hot water straight away. My problems has been sorted out in 5mins, I made a call to rightio and stop them to do any further job, but finally they charged me 142.80 for just checking, which the engineer didn't find out the real problems at the end of the day. When I request a refund, They said it's the labor cost, what! £142.80 for doing nothing in my flat! And lied to me I have to replace the parts! Never use this company!

Emergency gas call out for suspected minor gas leak in cooker. Gave call centre details, grew impatient at hard sales tactic for unrelated protection plan. Was told 80% jobs resolved in one hour and told £138 +vat for hour. Engineer arrived within 45mins which started ok. Job required basic gas checks and tightness check of pipework. Started getting suspicious after 20 mins as Engineer wasnt really doing very much. Testing took approx 15mins. He wasted a lot of time repeating himself telling us technical details without us asking. Tried not engaging in unnecessary conversation but he proceeded to tell tales of other jobs. We tried all attempts to get him to concentrate on the job at hand. He eventually told us no leak detected, repeated what he said previously. Took photos. Went to his van a few times then had the audacity to say he was 9mins over the initial hour and the total charge was £336! Seriously £336 for no work other than a basic gas check of meter and cooker pipe work! He knew he had been stalling. He knew the company charge excessive fees beyond an hour but wasted our time regardless. They take your card details when booking so you get charged straight away with little opportunity for recourse when you realise you've been overcharged.
Honestly I'm so outraged I plead others to take note and avoid at all costs! Save your hard earned money and get a locally qualified recommend tradesperson dont take the risk you'll only feel ripped off. The number of terrible complications says it all.
RIGHTIO ARE THIEVING COWBOYS!

I chose Rightio before Christmas because I wanted the reassurances a large firm give. A great start on the 23rd with a diagnosis and plan. Its now the 10th and after paying £160 still nothing! I have called 4 times this week alone - I keep being promised a call back - never materialises - still no plan of action as to when and what will be happening - and no refund so I can get another plumber - I am left with an elderly mother and no shower. So upsetting

Combined two plumbing jobs to warrant the call out, providing all the detail requested. The plumber turned up eventually having overrun a previous job, tightened a nut to stop a very minor drip and totally ignored the main job saying it was too difficult and he didn't have time. He then marked the job as complete and charged over £140 for the privilege. My husband complained straight away and we are still waiting for anyone in the customers service team to contact us back... almost 2 months ago. Avoid at all costs.

Zero Stars to Righio! I will never use them if they are the last company in the universe. They claim not to have a call out fee but charged us after visiting for 2 minutes and not solving the problem they were called out for. They claimed they are charging for diagnosis and took us to court when we refused to pay. We told them what the problem was before they visited. What did they diagnose? Nothing! AVOID! Avoid! AVOID! Use their service at your peril!

Had an electrician to check why my washing machine was tripping our circuit breaker. He was around for no longer than 15 minutes only to tell me that the washing machine was broken and tripping the breakers and we would need a new washing machine. Usually qualified engineers/electricians charge a £90 call-out fee or £45 if the job is half an hour. As it was merely a fleeting visit only to tell me what I already knew I thought he may understandably only charge half of a call-out fee, instead he charged me £142.80! More than an hour should ever be for doing what I could have done. I literally paid £142.80 for absolutely nothing. STAY WELL AWAY - rogue traders!

They don't deserve 1 star, but I can not give less!
DO NOT USE THIS COMPANY!
I needed a company to give me a quote for a repair job or new boiler fitting, I knew it was pretty much totalled as it was leaking from the manifolds where the seals had failed, it had obviously ruined the PCB, so I knew the price would almost be the same to replace as to repair, I already had a boiler in mind to replace it with.
The engineer came same day, I showed him the boiler and reiterated what I wanted, he took the cover off 3 screws and the next 30 mins was a sales pitch of how good their boilers were, it was one of theirs he was looking at!
He told me it would take him all day to repair it, any qualified technician could do the work in 2-5 hours, but it was going to take him 8 hours at least at around £100/hr.
"I just need a quote for a replacement or repair?"
That will be up to the office to give that.
"So when do I get that, later today?"
So how much, when... "
Well I can't give you an idea, like I said it's up to the office (who are not there, work out the worst scenario in your head).
He left after taking off the cover and removed the control panel, he didn't replace them, after he noticed I was fuming, that I wanted a quote and couldn't provide it. "But I already know it's ruined, I need a quote to fix it or replace it!". Waste of a day off work!
We then contacted a well known National Gas Company, the next day, they came the following day and assessed the situation, went away and had a written quote for £1000 more than I had expected, but could do it in easy payments!
Deal done!
4 hours later Rightio called, told them we had decided to go with this National Company, 2 days later I had a letter with a £141 call out invoice on my mat!
Contacted Rightio complaints, told them, I didn't call them out for an emergency, because I knew the boiler was already ruined, I wanted a quote (to this day, I still didn't receive a quote), what I did get was a fight in court. They changed their story from call out to eventually a diagnostic charge!
Shame they can not diagnose that they provide a terrible service to customers and maybe spend more time on correcting their attitude and reaction to disappointed customers.
If you want to pay something for nothing, this is the company to call, if you want to complain about their procedures, it will fall on deaf ears and they will just take it to court, they will raise a new claim, by increasing the payment after a month and you may have 2 claims to defend! The reviews are split against them, they do tend to delete reviews off their site, so sites like Sitejabber are influential in getting the message across to this company.
Use this company at your own peril, maybe they will get better in the future?

We were absolutely satisfied with the service you provided, especially since we had been let down badly twice by another company.
Full marks also to Phil the engineer who performed so well and did his job so efficiently. Many thanks to you all. Mr and Mrs guy

Scam artists - avoid. I booked them to service a gas fire for my parents, who are nearly 90, in Scotland. Rightio quoted £139 + VAT for an hour's visit, which was more than my parents had ever paid. The service never takes long, certainly not a full hour. In the event, I was charged £333. When I challenged this, they said that the visit had taken 1hr 9 mins, which was 3 mins more than their 'buffer' time. It seemed to me that the visit had been conveniently stretched into a second hour for which they could charge another £139 + VAT. Worse, according to my mother she was contacted to say that the engineer had arrived but could not gain admittance to their house. They went out to the road and could see no-one - he turned up ten minutes later. So the engineer started the clock before he was anywhere near the premises. It was a scam, presumably perpetrated against many customers to lucrative effect. Rightio Customer Services were hard as nails and clearly used to being challenged. I have never complained about a company before, but will never use this company again and feel that others should be warned.

I have just seen that my credit card has been charged for £1048! For a valve change to my boiler. The engineer arrived at 15:15pm, apparently diagnosed the issue, and then left the premises for an hour and a half to find parts. He returned, fitted the part and departed at 7pm. Not breakdown of any charges, no bill, no invoice. Just a credit card transaction of £1048, for not even 4 hours work, to fit one valve! Absolute disgusting rip off. Don't go anywhere near this company!

Poor, called to have boiler repaired and set up care package for 12 months. Appt made for day of call, Rightio cancelled this as the engineer couldn't attend, new appointment made for following day, again call to say engineer unable to attend, new appointment made or following day i took time off work to be home, call 30 minutes before to say engineer unable to attend. 3 days, 3 appointments no engineer. 3 days wasted that i could have been using a better service provider. I have since cancelled my care package as i have no confidence they will honour their obligations and actually attend.

DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY!
We moved house in October and found out quickly the boiler didn't work, we contacted rightio on a Saturday and they sent an engineer on the Sunday which we thought was great! We were very vulnerable having just moved in with no heating or hot water with a 2 year old.

The engineer came out, talked a load of rubbish how he was the lead engineer and how we should leave a 5 star trust pilot review for him. He only looked at the boiler for all of 5 minutes, drained out the radiators and said we needed a new pump and that he would be back tomorrow to sort it and charged us £150 there and then! He made out he was doing us a favour by turning his tablet off record so we wouldn't get charged as much! But the pump would be another £300

I waited in all day and he never came rang the company and they said it would take 5 working days for it to come! I felt so let down and disappointed as we really trusted the guy that came out. We desperately needed some heating and were £150 out of pocket after moving house!

After getting a local plumber out he looked properly and said it wasn't even the pump that was broke it was a £20 sensor. The rightio guy never gave us a job sheet and drained the radiators so we couldn't of even tried to fix it ourselves.

We've put in a complaint which took over 28 days to be responded to, to be told they are not going to uphold it due to our plumber doing a temporary fix ( even tho a sensor is not temporary and I never asked rightio to come and do a service I asked for an emergency repair). They haven't even given us some compensation to say sorry for the inconvenience!

Horrendous con service! We trusted this company to help and they've done nothing but rip us off £150! I will be taking this to trading standards and I don't want anyone to have to go through this! Please do not use these people as they do not know what they are doing!

Salman was able to identify and explain clearly what the problem was, showing me the defective parts. I was very confident that he knew what he was doing and wouldn't hesitate to recommend Rightio again on the basis of his work.