Rightio.co.uk

Despite contacting Rightio at short notice they came out as soon as they could and solved my plumbing problem very quickly.The plumber was very friendly and did his job well and the cost was reasonable would recommend them anytime.

Arranged an appointment in morning; received a call at 13:00 to inform me that engineer would be late! A further call at 16:15 informed me engineer would arrive in half hour. Engineer arrived at 18:15 and then, after half hour and which cost me £154.50, was told the boiler problem would need a more professional assessment than he could offer! Problem unresolved and I'm left absolutely seething and disgusted! Avoid like the f***ing plague!

Plumber was very good and showed a keen interest in getting the right parts and getting the job done quickly.

The engineer took time to explain as he worked what was required to get my boiler going, which he did effectively and tested before completing. Thank you.

Annual boiler service easy to book my choice of date. Confirmation of booking by phone and estimated time of arrival good. Morning of service, confirmation engineer on the way. The engineer is lovely professional and explains what and why he is doing.

The Gas Safe Engineer was very thorough when servicing the Combi boiler today checking out every part of the boiler and even checking the Gas meter to make sure all was in working order, he was very friendly, I would definitely ask for him to come back next year.

Terrible company in custom response and tradesman. Had to get a plumb called out due to a leak upstairs. Due to having a baby in the house and having to go to work it couldn't wait so called out and rightio sent out a plumber. Who advised the leak wasn't coming from directly under the show drainage and it must be behind the wall. If this was the case then I wouldn't of minded but however after getting the house insurance involved due to holes having to be made in the walls and putting me a further £300 out of pocket due to the excess. The pipes in the walls were fine.

A few days later a family friend who is a general builder came round to see if he could help out and found the leak directly under the shower within 5 minutes.

After a complaint was raised with rightio as the work hadn't been carried out or checked correctly. I had no contact back from them in 2 months and it was always myself chasing them. After getting sick of getting no where i went through the credit card company to claim the money back only to end up with a bill through the door 4 months later.

In short a builder easily found a leak their plumber couldn't and I'm over £300 out of pocket due to the incompetence of this company while at the time also being without water in the house with a baby due to the fact they said the leak was from within the walls.

Avoid this company.

I called this company to complete a service on my boiler. The engineer came out and did next to nothing but say a pipe was wrong and I should call fitters and the pressure was 15 ( less than 16 makes the boiler unsafe) he completed the paperwork wrong and left. I spoke with Eon and Gas tech who came out today and showed the gas pressure and pipe were fine. Highlighted the errors the rightio engineer had made and said I should call the company. I did and recorded the call and I explained and said I wanted a refund which was refused while they investigate. I was then told this could take up to 28 working days. I asked to speak to a manager and was told no one was available. This is disgusting. Stay away from this company as they are appalling and I bet they hope people drop the complaints... well I wont as i paid for a service which has not happened and so I want my money back!

So after going through the complaints process and being told three weeks ago I would hear from a manager I called today to be told the person dealing with my complaint had left, again no manager was available but would call me today, guess what no call. This company is a joke

The plumber arrived very promptly but without phoning/emailing ahead so it was lucky I was in. He didn't know why the toilet was continuously gurgling and trickling and didn't look at the drains or pipes but said he'd fixed it. When I got back later the problem was still there so I had to re-book after considerable difficulty (and the call was cut off after I'd finally got through!). Very offputting marketing tactics, trying to sell a 'care plan' both by phone and email even tho' I'd said 'no' and requested no marketing. Very bad experience.

Booked to re-pressure my boiler, it took less than a minute, but the plumber deliberately pulled out a pipe and created more work to take him into the 2nd hour if charge. I refused to let him go into his second hour, he condemned my boiler because of the damage he had caused and turned everything off. To top it off, he didn't even clean up after him, leaving me without a boiler, damaged paintwork and a pile of mess, with £153 in his pocket. You have been warned, do not use this company, they will rip you off.

Avoid at all costs. They are robbing, thieving sharks. I just came out of hospital and was having problems with a leak in my toilet. They charged me £140 to replace a little plastic washer and then had the audacity to switch my water supply off to my shower. When I phoned to complain about my shower not working as there was no water supply the plumber said he would charge me again to have a look when he knows fine well he switched my water supply off. Please please do not use this company they are sharks. By the way Rightio this blonde female who knows nothing actually managed to turn my water supply back on myself... Kaching money still safely in my pocket you thieving robbing cowboys

This company promised to complete a job on the 13th of August. They didn't arrive until 24hrs later despite being noted as an emergency case due to us having no water. Rang the company up three times. Each time they gave us a new time that they would arrive by. Customer service was extremely poor as when I said the company was unreliable, he told me it wasn't. Eventually turned up at 4.15pm. No complaints on the man himself. Wouldn't recommend this company.

Firstly, has anyone else noticed that 6.6% of reviews on Rightio's site are 1-star, whereas over 50% here (and way more than that elsewhere) are 1-star? I wonder why that is...

It's no wonder, though, that this company has £1.1million of liabilities. The engineer spun the very simple job out to last way longer than it should have
(they charge by the hour) and I had to get another company to come in
And finish the terrible job he did. The second (non-Rightio)
Plumber confirmed that the standard of the work was appalling and
Should have taken a quarter of the time (this guy did indeed do a brilliant
Job in a quarter of the time). I spoke with a Rightio representative on the phone, who seemed to enjoy repeating the phrase "we've concluded our investigation
And the plumber said that the times on the sheet are correct" (my other
Half, who was looking after our newborn daughter in the other room at
The time, unfortunately signed the document without knowing any better, trusting that they'd done a decent job). Their "investigation" is nothing. Scum, crooked company.

PLEASE AVOID THIS COMPANY! Having had a problem with a boiler i rang Rightio who told me they could send someone out before 5pm. They informed me they needed a card to which no money would be taken from it but was merely to book the appointment so i gave them my credit card number. After work was completed i was sent an email to pay which i did straight away (£156) few days later i saw they had took the same payment off my credit card! I rang straight away to which all i got was "ok we need to look into it" heard nothing more for a few days so rang again and again told someone would ring me back... NO ONE RINGS YOU BACK! We are now into double figures the amount of times iv had to ring this company to try and recover the money they took without authorisation. Have rang again this week to be told it can take 28days... sorry that aint good enough. It didt take 28days to take it out my account. The problem i have now is also this has took my credit card over its limit so put me in default which will inccur charges it has also had a negative impact on my credit score which i have told them this, to which they replied they want proof. They say it takes upto' 28days but the money was taken from my account on 28th June... were in Aug tmmrw and i am still chasing it up, ringing trying to recover my money. Wish i had rang another company now. Please dont make same mistake i did.

N daniels
Ref: *******