Rightio.co.uk

We had a blocked kitchen sink and called Righto. They did come out within 2 hours of our call. I was quoted for half an hour call out charge but it was not made clear that this could easily take longer.

So the plumber came to our door without any tools. Took his time to get to our 2nd floor and look at our blocked kitchen sink. Then went to his van that was parked a walk down the road and came back with a plunger - and when that did not work, he returned to his van to get a coil rod. He was very friendly and had all the time in the world to chat and take his time. It was a simple job and the coil unblocked our sink. He had spend just under an hour in our house. The bill was £ 351. A totally con business.

L was charged £112,80 for being told by a plumber from Rightio that my cistern needed replacing, which l already knew. The plumber stayed 3 minutes, said that l would get a quote for the job, l never heard from them, and they took the money out of my account 2 weeks later. No work was done, no paper work was sent to me, and no explanation of the money stolen from my account. L had foolishly given them my bank card details, incase they did the job. L spoke to the complaints department who said the charge for Diagnostics. This meant that the plumber had said "you need a new cistern" so this was an expensive sentence. Rightio has decided that they will not refund this money. Public be warned about this company

DO NOT USE THIS COMPANY - They did some work for my mother who is elderly with Alzheimer's and did a completely botched job, yet charged her an absolute fortune (£200+!). We asked them to fix a broken door handle, however they only changed the spindle. After a couple of weeks, it broke again and they had to come back out to repair the handle that they should have repaired in the first place, however they charged a further £200+ for another callout.

They have taken advantage of an elderly lady on her own, knowing that she would not say "No" to paying. We were in desperate need to have the door fixed, therefore paid the money. I have since written to Rightio to outline our complaints and they have failed to respond.

PLEASE DO NOT USE THIS COMPANY

Excellent service, pump on my boiler had packed up, engineer identified problem within minutes and called back the next day as promised and resolved in under an hour for both visits.

Fantastic customer service from the very pleasant telephone booking (thank you Eve) to the efficient and personable young plumber, who quickly sorted out the problem, the whole job was seamless. We were even kept updated as to arrival time. Thank you so much

Ive had an engineer come out and paid 140 pound.
He replaced a radiator valve and fixed the radiator to the wall
The valve is still leaking and the radiator has fell off the wall as he only put in one screw and no wall plug

I called up and they came out to check while i was not in, my partner was
The engineer had said the pipe is not leaking and the radiator was done out of good will (i paid 140 pound an hour it is not good will)

I have rang again multiple times and they are refusing to come and fix the leak, causing damage to my cieling

Jamie was cheerful, efficient and arrived very much on time. Diagnosed problem with about half of radiators not heating up and replaced broken 2 port valve. Many thanks.

The attention I received on the telephone and the speed of the engineer's response was very helpful as I was on a strict timetable Thank you

Excellent advice from the plumber and new parts ordered. So refreshing to deal with people who want to help with no fuss and at a reasonable price.

Arrived at the time which was given despite short notice given. Took care to establish problems. Polite and efficient service. Would certainly recommend your service to others.

Plumber turned up on time and quickly identified the problem. He was courteous and efficient getting the job done quickly. Very prompt, efficient and professional service.

From phone call to finish, quick and efficient. Quality job. Very happy, now we have hot water and heating. Thank you again

The service was prompt and professional. I was very pleased and would recommend this service to others.

I was kept informed every step of the way. When my engineer was heading to me and the arrival time. He was helpful and informative as to the nature of the problem and probable cause. Fixed it and left the area clean and tidy.

I was very satisfied with the engineer that moved my washing machine, just got on with the job. Very pleasant would recommend

I needed help immediately and on finding your ad on yell.com to you arriving at my door was less than forty five minutes, your plumber Andy Tsang was courteous, informative and helpful.

You reacted promptly and speedily to our enquiry albeit was late in the day and Gurpal was really helpful in explaining our problem and putting it right. He was a really nice guy. Thank you.

From the very start, I found your people to be very attentive, professional and clearly able to communicate exactly what would happen and when it would happen. Nigel, the plumber who did the work was great. It turned out that he lives not many miles away from us. He did a great job and, as of now, everything seems to be o. K. I hope I'm not going to regret saying that with the sort of week we have had.

The plumber John who came was excellent knew his stuff and did not mess about wasting any time he diagnosed the problem and fixed it straight away he was polite friendly and knowledgeable and it was a great relief to have my elderly mothers issue sorted in such a professional way and it is very refreshing to have a trades person explain what they are doing and not be patronising.