Rightio.co.uk

No heating coming from radiators upstairs. Called RIGHTIO. Man came on Friday 22nd Feb. Spent 3 hours and didn't do anything. Changed our boiler pump for a reconditioned one he had in his van. Charged me £30 quid cash in hand for that. RIGHTIO charged me nearly £500 on top. Still no heating from radiators upstairs. Got another company to come and sort out whatever the problem is. The guy didn't spot the clogged non-return valve nor did he spot the malfunctioning solenoid operated delivery valve.
RIGHTIO is not exactly a scam just another poor company.
All the 5 star excellent reviews you read here are fake and written by RIGHTIO themselves.
Avoid them. Don't give them your money.

Very helpful gentleman when I called about two blocked drains. Everything was explained re charges up front and received a prompt call back once engineer had been contacted. 2 lovely chaps arrived and solved problem within 30mins.

Liam, who came to fix our heating system, was a great guy and did a good job. He is a pleasant and friendly guy who didn't mind two follow up telephone calls, one early Sunday morning, when I needed an explanation on something I misunderstood. He is a credit to your business. John

Plumber came morning after requesting a call. Efficient, clean and tidy. Worked hard to complete tasks.

Excellent communication between customer and Plumber. Notified of impending arrival, cleaned up after job was done and all below the allotted time allowed.

First time I've used Rightio, very impressed from initial phone call to the professionalism of the plumber who attended to carry out repair work. Caroline Cargyll

I was in a very bad mood following a stressful week and was a bit unreasonable with my demands on the day. The plumber and phone staff I spoke to were professional and patient throughout. So thanks to all for being understanding.

The regular updates were amazing vs. support and advice from insurance company 24 hour helpline.
RIGHTIO also provide insurance options and given there response - once the current disaster is full; y rectified by current provider I will be calling back to arrange / discuss their other products and services.
Incidentally whilst the plumber recorded that he could not verify nor ensure that the heating was working - the fact is after he left I copied what he had done and eventually the heating started and has remained working (though pressure is lower than he said and the leaking top up valve is disconnected to save further damage) I have running water and heating to dry out the water caused by a significant and surprising flood due to a radiator leak.
I was advised I need a boiler service - so RIGHTIO will be provided that work given a suitable quote and any other options.
I have buy to let properties (insured via different to my home) but as a landlord I do need to have a company that can respond as effectively to incidents - I know who to call now in an emergency (and it is not any part of the LLoyds group!)

The only point I would make is that when I reported That there was a fault with the power shower your phone operator explained your procedures, timescales in detail. I asked about the eventuality that the pump might be faulty and need a repair if possible. He said that you deal with these things every day and the engineer would sort it. When you engineer arrived and analysed the situation he and I came to the conclusion that it was the pump that was faulty. The point I wish to make is that power pumps are a sealed unit and cannot be repaired. They have to be replaced if faulty. Your staff need to understand this. The pump in question was a Salamander pump about 6/7 years old

My call was dealt with very professionally by a helpful and very polite team member.

I was kept up to date with my visit and called an hour ahead before the engineer arrived.

Paul was amazing. He explained what he was doing throughout and was very friendly and professional.

Having such an engineer like Paul made the service really fantastic and I would definitely recommend Rightio to a friend. Thank you

There was the usual efficient, polite service from your call centre (Sabrina on this occasion) when I first contacted you and also a later phone call to offer me an earlier appointment than originally arranged if I wanted (yes please!). When the plumber (Robert Thorn) arrived he was extremely polite and efficient completing the job quickly with no fuss leaving everything neat, tidy and clean-a credit to your company!

This was especially impressive and helpful as it was a Sunday morning. The engineer, Ray, was excellent - efficient, friendly and helpful. He identified the problem quickly, explained it to us clearly and resolved it promptly. He then told us what the next steps would be and even said that he would get us a quote for the remaining work the next day. Unfortunately my insurance company are insisting on doing their own assessment, so it isn't possible for us to go through you again, although I would very much like to have done so. We will certainly use you again if we have another problem.

After being disheartened by some plumbers we had contacted for, what we felt, was a reasonably small job, it was great to find someone who agreed to come the next day, and then came on the same afternoon. Whilst you were probably not the cheapest we might have found it was good to have someone knowledgeable, keen and reliable. Many thanks.

Yesterday, my toilet wouldn't flush - only toilet in the house. Found Rightio website and gave you a call. Immediately impressed by the friendly welcome. You promised to have someone out to me before 6pm. Engineer arrived at about 5pm and fixed my cistern very quickly. The cord had broken on my bathroom light, so he was working by torchlight, which he took with very good humour. All done in about 30 minutes for less than half the cost quoted by another company.

Paul is the tradesman every landlord needs, excellent communication, prompt service, speedy fault finding and repair. The person to call in an emergency.

After contacting the office, Maria explained their service, and after agreeing, forwarded my details to the engineers department. I was told I would be contacted within the hour, with actual details of the plumbers arrival. Sure enough, 10 / 15 minutes later, told the plumber would be with me within the next 30 minutes.
Plumber arrived within that time and set to work. Problem solved within 30 minutes or so, and everything explained.

Thank you - extremely happy with my new toy (an outdoor garden tap) after 8 years of hand watering on ever expanding garden area. Got recommended from our local painter and decorator - and I will also be recommending Rightio Plumbing also :): )

Treated me like an individual and booked us in really easily and quickly and made it clear what costs were involved. The plumber cane the next morning and fixed the problem and it was all a very pleasant and straight forward transaction. Will definitely use again!

From the telephone call to your company to the completion of the job it all went very professionally and you did everything exactly how you said you would. Also your contractor was very polite & helpful - great service. Thank you

Even though it turned out to be a long call out he spent every minute working hard to rectify the problem which he did! Excellent service and I will recommend to anyone with plumbing or boiler problems.