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Re Wigs

1.9

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Re Wigs Reviews Summary

The company exhibits a polarized reputation, with a notable divide in customer experiences. Positive feedback highlights the artistry and quality of some wigs, with customers expressing satisfaction in specific cases. However, a significant number of reviews reveal critical issues, including long shipping times, discrepancies between ordered and received products, and difficulties in obtaining refunds. Many customers report frustrating experiences with customer service, particularly regarding return policies and communication barriers. Overall, while there are instances of product satisfaction, the prevalent concerns about service reliability and quality control suggest a need for substantial improvements in customer support and product consistency.

This summary is generated by AI, based on text from customer reviews

service
67
value
63
shipping
64
returns
54
quality
59

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New Jersey
1 review
10 helpful votes
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RATING IS MINUS 0!
May 17, 2018

This site is a fraud. It should be shutdown. You receive no paperwork when you order a wig. The quality of their product is zero. The wig I received looked like an orange mop. The customer service is zero. I requested return paperwork via email three times. After receiving return emails in broken English requesting pictures so that they could "fix" the problem. I gave up. I am chalking this up to lesson learned - always check customer reviews before buying anything online! I hope this website can be shut down so they won't be able to bilk anyone else.

Date of experience: May 17, 2018
Wisconsin
1 review
12 helpful votes
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SCAM
April 17, 2018

Dont buy anything! If you cancel you pay40%! Takes at least 4 weeks for delivery. Emails with broken English and state not finished being made. WHAT! No phone. No other way to contact.

Date of experience: April 17, 2018
Georgia
1 review
11 helpful votes
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Fraud
March 31, 2018

Rating is zero, I order a wig, it took 4 weeks for me to receive the wig. Once I received the wig it was the wrong one. I tried to cancel the order but was told ( via email) that they would keep 40% of the what I paid, because I had up to 12 days to cancel the order. Once I received the wig, I requested a return address because I wanted to return the wig and I had 7 days to return it, instead of sending me a return address, they wanted a picture of the wig I ordered and the wig I received. This company is a scam. I will return the item via ups overnight and I plan to notify my bank of fraud activity.

Date of experience: March 30, 2018