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The company exhibits a polarized reputation, with a notable divide in customer experiences. Positive feedback highlights the artistry and quality of some wigs, with customers expressing satisfaction in specific cases. However, a significant number of reviews reveal critical issues, including long shipping times, discrepancies between ordered and received products, and difficulties in obtaining refunds. Many customers report frustrating experiences with customer service, particularly regarding return policies and communication barriers. Overall, while there are instances of product satisfaction, the prevalent concerns about service reliability and quality control suggest a need for substantial improvements in customer support and product consistency.
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This site is a fraud. It should be shutdown. You receive no paperwork when you order a wig. The quality of their product is zero. The wig I received looked like an orange mop. The customer service is zero. I requested return paperwork via email three times. After receiving return emails in broken English requesting pictures so that they could "fix" the problem. I gave up. I am chalking this up to lesson learned - always check customer reviews before buying anything online! I hope this website can be shut down so they won't be able to bilk anyone else.
Dont buy anything! If you cancel you pay40%! Takes at least 4 weeks for delivery. Emails with broken English and state not finished being made. WHAT! No phone. No other way to contact.
Rating is zero, I order a wig, it took 4 weeks for me to receive the wig. Once I received the wig it was the wrong one. I tried to cancel the order but was told ( via email) that they would keep 40% of the what I paid, because I had up to 12 days to cancel the order. Once I received the wig, I requested a return address because I wanted to return the wig and I had 7 days to return it, instead of sending me a return address, they wanted a picture of the wig I ordered and the wig I received. This company is a scam. I will return the item via ups overnight and I plan to notify my bank of fraud activity.
Answer: Yes i have the SAME belief as you. Poor or no customer service replies and incorrect product delivered
Answer: BULLSHIT! Don't even go there! I tried cancellation since day 1 7 hours later, and you didn't get back to me 3 days later, still asking why I wanted to cancel, nothing about my cancellation, still and all sent me the piece of shit anyway, you people got balls! Come bring you crooked business here and see what happens, that's why you do what you do, because you're in China, but there's a saying what goes around comes around! You'll get yours! For all the people you' scammed!
Answer: Read the above reviews. A month wait and then a very WRONG wig, unfit to wear, wrong size, wrong color, shoddy workmanship from CHINA! You've ben had/scammed! Contact your credit card company, PayPal or however you paid to try to stop payment to the scammers.
Answer: No! No! No! Or the headache of getting a refund! Do not order from them.
Answer: This is not a reputable company! They sell shoddy products! They do not hold to there return policy!
Answer: ReWigs has the worst customer service, I ordered a wig over a month ago that was in stock and it still has not shipped... I reached out to ReWigs and received an email that said "wait"...? No shipping information, no date of when it will be shipped... nothing. I ordered it for Christmas and an left with nothing... I'm loosing my hair because I'm sick and spent every extra dime I had on ordering it... I feel mislead when it said it was in stock... something in stock does not take over 5 weeks to ship.
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