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The company exhibits a polarized reputation, with a notable divide in customer experiences. Positive feedback highlights the artistry and quality of some wigs, with customers expressing satisfaction in specific cases. However, a significant number of reviews reveal critical issues, including long shipping times, discrepancies between ordered and received products, and difficulties in obtaining refunds. Many customers report frustrating experiences with customer service, particularly regarding return policies and communication barriers. Overall, while there are instances of product satisfaction, the prevalent concerns about service reliability and quality control suggest a need for substantial improvements in customer support and product consistency.
This summary is generated by AI, based on text from customer reviews
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I wish I would have read all the reviews on this company before I paid 226.00 for my wig. The wig I got was absolutely horrible, It wasn't even real human hair. It looks nothing like the pictures they are advertising on their website. This first picture is what they sent me and the second is what's being advertised. The wig is short and chopped up and has a horrible fish smell. This company is a fraud. I found at least four more sites where they are reported as a fraud and scam with bad reviews. I paid through PayPal so I submitted a dispute to get a full refund.
Waited a long time for this. Color was horrible mousy color and not the platinum color I wanted. They told me I could dye the wig but not going to even attempt that. It was supposed to be Petite size but feels bigger.
Next time I will deal with a company on this side of the ocean. The first pic is the one I wanted and the 2nd one is what I got and it's even darker than it looks in the picture
I bought two wigs, one synthetic and one human hair. They arrived from China (unbeknown to me until my Paypal payment was made). Both of these wigs are very poor quality and nothing like the website pictures. The color of one of them was completely wrong and the smell of the human hair wig was foul.
I tried to return them and to put it simply have found myself in the middle of a fiasco. I have been offered various "return deals", for example, 13% refund to keep them and sell them here; I have asked a total of 6 times for a return address, still nothing; I have involved Paypal and Rewigs has since offered me $70 and return but still no return address. Since declining that offer, I have heard zero!
Do yourself a favor and forget this Company. Shockingly bad!
DO NOT order from this site. 1. It is out sourced to another country. 2. no tracking available. 3. color is no where near sample and I really don't believe it is human hair. 4. After 4 attempts at a return I was offered 13% of my $200 purchase back. Overall bad deal. And now I know why there wasn't reviews on their page.
The wig they sent me was orange and so frizzy. Definitely not wearable and not what I ordered. I have asked several times for a refund. They offered me $ 37.00 on a $ 265.00 purchase. Do Not Buy From this Website!
I placed a order for a wig on Nov. 2 2020. I received the wig on December 14 2020 after numerous emails I sent to refund my money and cancel my order due to the delay of delivery they ignored the messages and still sent me the wig without any notifications. I spent $233.00 supposedly for a FULL LACE WIG and got a front lace wig with hooks. The color and style is horrible nothing like the celebrity wigs they have online. The wig fits disgusting and it has a whole bunch of white hairs. I wish I would of read the reviews before purchasing from this place. They will never again take me for my money. The only reason why I don't send it back is because I don't want to go through the hassle of waiting another month and still take the chance of them neither staying with the wig and my money and send nothing back or still get the whole order wrong. I reported them to the better business Bureau. I will continue to purchase my wigs on Amazon or fairywigs.
I thought I finally found the perfect human hair wig at a reasonable price but I was so wrong. When the wig arrived, it looked NOTHING like the picture. The hair was soft but nappy and the color was so off. It's a bright orangey red when I ordered a brownish tone. When I contacted them they denied it was their wig. The "money back guarantee" noted on their site is lie so don't waste your time.
Not only did it take them 7 weeks to send the order but when we finally received it, it was the wrong colour, curly in the back and straight in the front amd the front was longer than the back. They refuse to refund my money and say that if I send it back they will charge me another 20% fee for inspection of the product? Wth? DO NOT ORDER ANYTHING FROM THIS SITE!
Do not buy from this company. The wig does not look like the picture, no curl, synthetic wig so cannot use an iron
DO NOT BUY
I ordered a wig 5 weeks ago that said was in stock, I have emailed ReWigs several times, called several times and was sent an email that said "wait"? I ordered the wig because I'm loosing my hair and wanted to look halfway normal on Christmas Day and can not get a date if when it will even be shipped. I feel mislead that an item in stock would be sent out with 3-5 days, not to mention I have made every attempt to get my order.
This company is the worst!
I should have been more careful about ordering due to the factory they don't have a contact phone number they only use email they always give you the runaround like they want pictures and more pictures never get anything settled.
Don't buy from this place! I ordered a set of $100 clip in bangs to see if I wanted to take the plunge and have mine cut and what I got for $100 was absolute crap. I have included some pics of what I was supposed to get versus what I actually got. The bangs had a huge thick seam that runs across the top so you can't clip them in without seeing this horrific seam. The ‘fringe' was cut and layered on top of the actual bang versus being on the side. When I sent them an email to complain they wouldn't refund me. I refuse to spend my own money to send this crap back. Whatever you do don't order from this place! I also tried to submit a review on their site and they won't post it. Not that that should be surprising to anyone!
OMG worst wig I have ever seen! 1- The wig looks incredibly fake, I couldn't even style it or cut it to look right. 2- Unfortunately I read the reviews after I purchased the wig and after 30 mins of placing the order I tried to cancel it and they would not and shipped it to me to see if I like it. 3- They would not reimburse me even after I offered to pay the shipping costs. PLEASE DO NOT PURCHASE
It has been over a month and still no wig or notice of shipping. I am cancelling on credit card. I wish I read this before ordering
Terrible site. The wig they sent is no where near the color I ordered. I requested a refund and they told me it is impossible despite my providing a picture from their website of what I ordered and what was sent. Total and complete waste of money, terrible customer service. I'm so sad.
I spent $124.00 + $16.00 shipping fee bought a wig in their store and gave it to me in a difference color.
Then I asked for a refund and they disagreed.
It is a very bad company, I hope everyone will be careful not to buy it there in the future.
I have been emailing customer service for weeks and still no return address. They do not have a phone number or business address. This company doesn't stand by their website and return policy. Im so frustrated and believe they are fraudulent and not reputable business at all. Steal clear if u want a great experience use wigs.com or wigsoutlet.com.
This is the worst company I have ever came across. I ordered a wig that cost over $100 and they sent me a piece of crap. The wig looks nothing like what I ordered and they will not refund my money. So please don't purchase anything from this company. They are a hoax.
Expected a wig as shown on the website, ordered 2 wigs, what a mistake, both came with top of wigs flat as pancakes, even rollers would not help. Emailed Re-wig about return, they refused my return, saying I only had
3 days, I'm advising anyone thinking of purchasing a wig from this company
DON'T DO IT.
If you want to look like boris Johnson
Took 3 weeks to arrive wrong colour the style was t like the style I ordered a waste of time and money please do not order from this company
Answer: Yes i have the SAME belief as you. Poor or no customer service replies and incorrect product delivered
Answer: BULLSHIT! Don't even go there! I tried cancellation since day 1 7 hours later, and you didn't get back to me 3 days later, still asking why I wanted to cancel, nothing about my cancellation, still and all sent me the piece of shit anyway, you people got balls! Come bring you crooked business here and see what happens, that's why you do what you do, because you're in China, but there's a saying what goes around comes around! You'll get yours! For all the people you' scammed!
Answer: Read the above reviews. A month wait and then a very WRONG wig, unfit to wear, wrong size, wrong color, shoddy workmanship from CHINA! You've ben had/scammed! Contact your credit card company, PayPal or however you paid to try to stop payment to the scammers.
Answer: No! No! No! Or the headache of getting a refund! Do not order from them.
Answer: This is not a reputable company! They sell shoddy products! They do not hold to there return policy!
Answer: ReWigs has the worst customer service, I ordered a wig over a month ago that was in stock and it still has not shipped... I reached out to ReWigs and received an email that said "wait"...? No shipping information, no date of when it will be shipped... nothing. I ordered it for Christmas and an left with nothing... I'm loosing my hair because I'm sick and spent every extra dime I had on ordering it... I feel mislead when it said it was in stock... something in stock does not take over 5 weeks to ship.
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