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The company exhibits a polarized reputation, with a notable divide in customer experiences. Positive feedback highlights the artistry and quality of some wigs, with customers expressing satisfaction in specific cases. However, a significant number of reviews reveal critical issues, including long shipping times, discrepancies between ordered and received products, and difficulties in obtaining refunds. Many customers report frustrating experiences with customer service, particularly regarding return policies and communication barriers. Overall, while there are instances of product satisfaction, the prevalent concerns about service reliability and quality control suggest a need for substantial improvements in customer support and product consistency.
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Just got the human hair wig and I am happy with the wig especially color. This is my second one but a different color. Love the volume and the curls. Happy with all your wigs so far. The wig in color 2 will be better if I can add in darker lowlights to tone down the reddish look. Thank you, Sarah.
If I could give a zero I would. This comes from corrupt China. Do not order from them quality 0 styles 0 and customer service 0. I'm still fighting to get a refund.
I feel that's the real me. I love the color of my wig and it looks good on me. I have had short hair and worn auburn wigs for so long that
Do not do any business with these crooks. They will take your money, ship subpar product, and refuse to issue a refund! Do not trust the websites images for color, highlights or assumed quality of the product. It does not live up to what you actually get shipped to you. Ours showed up in a damaged box, horrible colors that did not match what we saw on the website, and after it has taken over a months to try to negotiate over an email for them to take to completely unused product back, and after I had to spend an additional $60 to get it shipped back to China, they refused to pay the China's duty fee, essentially refusing the product. It is supposedly now being shipped back to me, for months after being in transit. After having paid $515 for the product and the shipping, another $60 for an attempted shipping back, I am now out $600 with a completely useless product (assuming it will get delivered back to me). The worst experience ever!
This is my third wig. Overall, I really like this wig. I got it in blonde which is a really pretty colour. The style is cute and the skin top part looks realistic. Hairline looks natural.
The colour I got was Darkest Brown which is gorgeous for me and I've actually had many women ask me where I get my hair cut! THEE MOST comfortable and light-weight one I've owned.it's an "everyday" wig for sure. I would get more wigs. I have good expectations!
Love this wig. The hair is very soft and the style looked exactly like the picture. Happy with purchase!
I received the color and the texture of the wig exactly the way I expected. Thank you! It goes perfect with my round shape face cut and makes me hot. I like to thank the company for a prompt and fast shipping done.
This wig is GORGEOUS! The style is very nice too, although, I found that there was a little less volume than the picture, the fringes were just the same. The style is quite pretty and when i wear it was amazing!
The lace construction of this short wig made me feel comfortable to wear it during hot season. I really want to thank you for providing this trendy wig.
Celebrities and their hairstyle made me so crazy. The best part of the curly wig is that being so beautiful and attractive it is available at a reasonable price which makes it so alluring and desirable. I love almost all the celebrity hairstyle. It looks good and I love this new look. Thank you!
The wig is beautiful, soft and full and very natural looking. I love the "Mono" part that looks very natural... the lace front add's to the natural look of this sensational wig. The only problem I have is that the bangs keep falling on my face. I cut it by my self happy with it!
My hair is getting very thin. This bob short style is perfect, very light. Don't even know you're wearing it. I was a bit leery of buying on line without the benefit of trying them on... but as luck would have it and wigs fit and look great.
"This company was recommended to me by a very attractive lady whose hair always looks spectacular.
I am loosing my hair and it¡¯s rapidly thinning out all over the top. I love this hair topper."
When I opened the box I was like, I used the wig brush that came with it and now I have a cute short mixed grey Afro. That's what I wanted! Of course I will have to snip here and there, pick it out more, pat it and stuff but I love it!. Good job Re Wig... I will probably order again in the future.
Hi Lily i got the wig u sent me looks really great on me thank you and thank your team 4 all the hard work that made it, and to make my dreams come true and go forward as a transgender.
Did not get the correct merchandise and they did not want to issue any credit unless I returned the merchandise and was then wasn't going to give me full credit. Product came from China and couldn't return it anyway because of Covid. Bad company!
I received the topper wig I ordered and am very pleased with the wig. The communication with customer service was positive. I was given clear and concise information in a timely manner. I will definitely reorder from them again.
This has been the worst e-commerce experience I have ever had. I will try to keep this brief. I purchased a wig from this company in February. After several weeks went by I e-mailed them, but no reply. I then filed a report with my online payment provider to seek a refund because I had not received the wig. They instructed me to recontact Re Wig. I did the next week the wig arrived. It didn't look like anything I ordered but I thought I'd try it on. The wig was so small I could not get the wig on my head. I e-mailed them and asked how to return it and that I wanted a refund because it was too small. They told me to send pics which I did. On May 11, I sent them a measurement of the wig which was less than 12 inches, back to front. I sent them with a pic of my head measurement, 17 inches from back to forehead. They e-mailed me on May 12 and said I ordered a small which was the wrong size. They sent me a size chart and a large is 15.5 inches which would still be too small. I sent my receipt showing I ordered a large and asked for a refund. On May 22 I e-mailed them again, they said that I never sent the pictures. I e-mailed the pictures again on 5/24 and asked to return the wig for a refund. On June 31 they e-mailed me ad said they could confirm that they sent me a large. And that my head didn't match with the size charge. They offered $58 for a wig I paid $150 for. I sent an e-mail refusing anything less than a full refund. Stupid me. On June 7th they sent a e-mail saying I could return the wig and they would refund me $120. When I took the wig to Postnet to return it they said it would cost $150 to $190 to ship it back to China! You can send a package for $50 but there is no tracking and it will take more than a month. I am leaving a lot out in this recounting of events. But DO NOT DO BUSINESS WITH THIS COMPANY under any circumstance. They would get no stars from me.
I gave the web site to a friend who is desperately in need of a hairpiece and she ordered a topper that came in the wrong shade that was so thin that it did not even cover any of her baldness, There was no one to call or help her so shs is is out 250 dollars and no product. Ithink this is some kind of scam they take your money and send an inferior product and she has no recourse.
Answer: Yes i have the SAME belief as you. Poor or no customer service replies and incorrect product delivered
Answer: BULLSHIT! Don't even go there! I tried cancellation since day 1 7 hours later, and you didn't get back to me 3 days later, still asking why I wanted to cancel, nothing about my cancellation, still and all sent me the piece of shit anyway, you people got balls! Come bring you crooked business here and see what happens, that's why you do what you do, because you're in China, but there's a saying what goes around comes around! You'll get yours! For all the people you' scammed!
Answer: Read the above reviews. A month wait and then a very WRONG wig, unfit to wear, wrong size, wrong color, shoddy workmanship from CHINA! You've ben had/scammed! Contact your credit card company, PayPal or however you paid to try to stop payment to the scammers.
Answer: No! No! No! Or the headache of getting a refund! Do not order from them.
Answer: This is not a reputable company! They sell shoddy products! They do not hold to there return policy!
Answer: ReWigs has the worst customer service, I ordered a wig over a month ago that was in stock and it still has not shipped... I reached out to ReWigs and received an email that said "wait"...? No shipping information, no date of when it will be shipped... nothing. I ordered it for Christmas and an left with nothing... I'm loosing my hair because I'm sick and spent every extra dime I had on ordering it... I feel mislead when it said it was in stock... something in stock does not take over 5 weeks to ship.
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