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The company exhibits a polarized reputation, with a notable divide in customer experiences. Positive feedback highlights the artistry and quality of some wigs, with customers expressing satisfaction in specific cases. However, a significant number of reviews reveal critical issues, including long shipping times, discrepancies between ordered and received products, and difficulties in obtaining refunds. Many customers report frustrating experiences with customer service, particularly regarding return policies and communication barriers. Overall, while there are instances of product satisfaction, the prevalent concerns about service reliability and quality control suggest a need for substantial improvements in customer support and product consistency.
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Incredibly professional customer service. Very good communication. I bought two wigs, I chose the wrong color. I wrote to Wigs if I can exchange it for another color. They wrote back very quickly. They sent me a photo of the color that interested me. There was no problem with changing the wigs.
The wigs are very well made, have a lot of hair, and look just like your real hair.
Thank you very much for such a great service. I recommend it to everyone.
I had to cancel my order and asked for a refund via email. They were pleasant, offered the refund, sent me a copy of the transaction, and I had my money in my bank account within 4 days.
They deducted the postage, which they already charged me for it in the first place. The charged me handling charge?. So the total of the postages to receive and return and all the deduction they made almost did cost me about 50% of the value of the goods. Their return policy doesn't meet any of the UK policy, despite the fact they pretend they are a UK company, however, I found out when returning the goods they are actually based in China.
Received wig on 9/10/22, it looked like bozo the clown! Awful! Contacted them immediately no one has gotten back to me to help me return it and refund me!
My products arrived and were horrible. I have tried to get return instructions and no one will respond or help! There was nothing in or on the package like a return label or any info of any kind! I have emailed them daily and no response. Please let me know if you know how to return items to them. ( address etc) Even if I return the items I bet they will not refund my money!
This wig looks nothing like the wig I ordered. Doesn't arrive styled. The wig fits baggy on my head and you can see the places that holds the wig together. The wig is more an X large than a average size. The wig is totally useless to me. Can't wear it at all. $221.00 thrown down the drain. Will be buying from another company from now on.
The wig looked nothing like the picture. Hair sat weird on one side. I paid 100 dollars for a ten dollar wig. Total crap from china. DO NOT BUY
I saw the image of the "Leeza Gibbons" wig and I was so excited to order it! So incredibly disappointed, it looks absolutely awful and cheap! Ugh!
Just received and immediately loved it. So easy to style and very light on the head. The fullness of this hairstyle is eye catching and this wig will remain as they are due to good materials that have been used in making them. My first purchase and I really lucked out.
This synthetic wig is so elegant and also suitable for me perfectly. I love the synthetic wig very much. They help me a lot. I will order the chic short synthetic wig next time. They are so cheap and very valuable.
I am happy to receive this item. I would like to buy another lace one for one of my friends. The quality and stuff are really amazing. I am happy. I really enjoy this wig, my friends love seeing it on me. It's so much fun and its absolutely gorgeous!
I love the cut and color, the average cap size cover my natural hairline very well. When I wore this hair wig then my friends start giving me the compliments. They find it so nice that they have also planned to order it. It is simply the best hair wig.
Received the hair wig a few weeks ago and the wrapping was wonderful. Quality is amazing and looks fabulous. It has a rich look. The color is same as it was shown in picture.
I got my wig today and it is perfect. I treat it like my own hair. I can cut this curly human hair and style it any way I like. This wig is an awesome product definitely. Thank you so much! You are the best.
Package arrived. Very appreciative. Well-made short human hair wig that is light on budget, elegant look and i am happy that i have bought it. Will order from you again. Many thanks, rewigs!
My girlfriend finally got this wig. She says the wig is well worth the wait! Super light weight with a natural density, we are both IN LOVE with it. I will buy other wigs from this company... Great price and quality! Thanks.
The wig has just turned up and it does look nice. It came by UPS which is a much better company for deliveries. I can't wait to try it on and hope it looks as good on me as it does just looking at it.
Received my wig last Wednesday, I am very pleased with it. Most of my relatives told me that I look gorgeous when I wear this remy wig along with delicate accessories. So great and thank you very much.
This company pretends to be located domestically, but is really located in China. I should have known since the website has no address or phone number. So don't believe the shipping times, because it'll take over a month for a wig just to arrive some place outside of China. I still haven't received my wig and have had to deal with terrible customer service, and based on the other reviews, they have terrible wig products too. AVOID AVOID AVOID! There are plenty of normal respectable wig websites out there, so just don't bother with this one.
Answer: Yes i have the SAME belief as you. Poor or no customer service replies and incorrect product delivered
Answer: BULLSHIT! Don't even go there! I tried cancellation since day 1 7 hours later, and you didn't get back to me 3 days later, still asking why I wanted to cancel, nothing about my cancellation, still and all sent me the piece of shit anyway, you people got balls! Come bring you crooked business here and see what happens, that's why you do what you do, because you're in China, but there's a saying what goes around comes around! You'll get yours! For all the people you' scammed!
Answer: Read the above reviews. A month wait and then a very WRONG wig, unfit to wear, wrong size, wrong color, shoddy workmanship from CHINA! You've ben had/scammed! Contact your credit card company, PayPal or however you paid to try to stop payment to the scammers.
Answer: No! No! No! Or the headache of getting a refund! Do not order from them.
Answer: This is not a reputable company! They sell shoddy products! They do not hold to there return policy!
Answer: ReWigs has the worst customer service, I ordered a wig over a month ago that was in stock and it still has not shipped... I reached out to ReWigs and received an email that said "wait"...? No shipping information, no date of when it will be shipped... nothing. I ordered it for Christmas and an left with nothing... I'm loosing my hair because I'm sick and spent every extra dime I had on ordering it... I feel mislead when it said it was in stock... something in stock does not take over 5 weeks to ship.
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