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Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Revzilla provided terrific customer service when an order arrived damaged. They refunded the shipping fee immediately and the total cost of the order shortly after I provided them pictures of the damaged item.
Ordering a replacement item for a shipment that arrived damaged. Frustrated that I'll have to pay extra to both return the damaged item and then more for expedited shipping of the replacement.
Fast shipping ease of finding what I was looking for
I really don't understand what you would like me to rate. The item is as described on the website and there were no surprises when received
Thanks for having great products and frequent promotions.
Bought handlebar risers after filtering on suitability/compatibility with my bike. Part was delivered but was too small for the stock handlebars. The product description should have clearly stated not compatible with factory/stock handlebars, but it did not. As such, I missed the opportunity to have the risers fitted during my annual service and I will have to book another appointment to get a new set of risers installed. This will waste more time and money. I will try JP Cycles or SW Motech for my next purchase. Revzilla used to be better about things like this.
Awesome service, great sales, phone centers in America
Was looking for a red retro helmet. Found a nice Bell 500 custom in just the right color and price on Revzilla's website. Ordered on Monday and had it on Thursday. Great customer service as usual. Thanks Revzilla!
Smooth, and better price (especially shipping) than other suppliers. Thanks
Ultimately, the replacement battery was received and I was able to execute my warranty, however, it was a long and painful process. I was never able to get anyone either on the phone or via email to list out exactly what would be required on my end to exercise the warranty, and so it led out to Long unnecessary process where every time I would complete one thing I would be asked to do something different when I could've saved everyone a lot of time and a lot of energy and I just been provided with all of the information on day one like I had request
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. We are always looking to improve our customers' shopping experience and are committed to providing our riders with the best customer service.
Boots for my wife were too loose. Was told I could return/exchange at Cycle gear and this was not true. The system is not set-up to function yet. Had to call Revzilla to get an RMA. Pain in the butt.
Treats customers well
Always a pleasure
Always a return customer
I ordered a new helmet in the wrong size. I contacted Kimberly and she was extremely helpful in sending me a return label to send the helmet back. Thank you.
Paid $20 for faster delivery. Took 9 days! Called customer service for refund of express delivery fee. Never received it.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously. We looked into your issue and do see the refund was issued to your original form of payment.
From beginning to end, quick and simple. Everything in order. Thank you.
Very easy to use website...products what I was looking for...lil disappointed couldn't use discount code...but it is what it is..
It took them 10 days from the time I placed the order (Tue, Oct 17th) to the time I received the items. The package was not even passed onto the UPS until Mon, Oct 23rd - 5 days after the order was placed. The items could have been dropped into an envelope and sent via USPS and it would hve taken less time. WTF?
Thank you for taking the time to leave a review. It looks like your order was placed on the 10/17, and the item had a 7-10 business day lead time prior to shipping. Lead times indicate when item should ship not arrive to you. It was with the carrier and on its way to you on the 10/21. As always, Ride safe.
Straightforward experience. Nothing to point out, which is good.
The process was easy and convenient.
What else can you say.
It worked this time.
Thank you
The big question is how will the return process be if I need to return the item?
Very happy with how prompt my order was received. Will be using Revzilla again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.