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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,148
quality
12,009
This company responds to reviews on average within 4 days

Instant Feedback

137,361 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Helmet
December 11, 2023

My helmet came in a few day though it would of been long great quality

Date of experience: December 10, 2023
Michigan
1 review
0 helpful votes
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Always a quick delivery.
December 10, 2023

I've ordered multiple times from RevZilla. Everytime, the items were as described and delivered quickly.

Date of experience: December 10, 2023
Texas
1 review
0 helpful votes
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Easy to find the product I needed. There's a wide variety of products available, at competitive prices.

Date of experience: December 10, 2023
New Mexico
1 review
0 helpful votes
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Great product selection
December 9, 2023

Easy shopping interface and great selection of products with ample descriptions

Date of experience: December 9, 2023
Mexico
1 review
0 helpful votes
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Good experience
December 9, 2023

Good will use again very fast and easy will recommend to others

Date of experience: December 8, 2023
Nevada
1 review
0 helpful votes
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RevZilla's Customer Service
December 8, 2023

A RevZilla representative was able to assist with a price adjustment on one of my purchases. She was kind & was able to resolve the issue immediately, making it a pleasant experience.

Date of experience: December 8, 2023
New Jersey
1 review
0 helpful votes
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Gift card
December 8, 2023

Easy navigation of website, and items are in stock. Quick delivery!

Date of experience: December 8, 2023
New York
2 reviews
0 helpful votes
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RevZilla
December 8, 2023

Excellent quality products and selection, fast shipping.

Date of experience: December 8, 2023
Maryland
1 review
0 helpful votes
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Fast shipping, fair pricing
December 8, 2023

The price I paid for protective gear. Was fair and my order arrived quickly.

Date of experience: December 7, 2023
Oregon
1 review
0 helpful votes
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Christmas Gift
December 7, 2023

My son will receive exactly what he was expecting! The order came in quickly so I was able to check it all out. Quality is great!

Date of experience: December 7, 2023
Arizona
3 reviews
0 helpful votes
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Good information for a new rider.
December 7, 2023

Getting into motorcycles can be overwhelming. The videos and information provided on the various products page are EXTREMELY helpful. Several helpful tips along the way, as well as guiding the customer to what actually fits into their needs instead of trying to up-sell.

Date of experience: December 7, 2023
Florida
2 reviews
0 helpful votes
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Tired of having a hassle checking tire pressure. Maybe the 90 degree stems will help

Date of experience: December 7, 2023
Jamaica
1 review
0 helpful votes
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Easy and effective
December 7, 2023

Ordering was easy and the product description and sizing in the video was very helpful

Date of experience: December 7, 2023
New Mexico
1 review
0 helpful votes
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Helping Hand
December 7, 2023

I bought a gift certificate for a Christmas gift. After receiving confirmation, I realized that I had bought this certificate naming myself as recipient AND buyer. I called RevZilla's customer service department and a very nice, helpful gentleman went to the trouble to check with his team and supervisor and subsequently was able to correct MY error. RevZilla then sent me a physical card with the correct information and I was then able to gift it to the intended recipient!

Date of experience: December 7, 2023
Ohio
1 review
0 helpful votes
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On line order issue
December 7, 2023
Updated review

RevZilla took care of an on-line order issue I had. They seemed proactive and I will shop there in the future.

Date of experience: December 6, 2023

Have not ordered for years
December 29, 2023
Previous review

Have not ordered for years. So signed up for 15% discount and gave my new email address. Was denied my discount at checkout because I was an existing long-ago customer. My last order here!

Date of experience: December 3, 2023
Virginia
1 review
0 helpful votes
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Grabbed some gloves on black friday. Typical good pricing and selection from RevZilla.

Was surprised though that free shipping was not regular ground this time, but instead Mail Innovations. It took nearly 2 weeks for the gloves to show up! I would have gladly paid the 7~12$ for regular ground or Priority Mail: x

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Overall, the experience was pretty great except for I was told it was gonna get delivered in the next few days and ended up taking a week which wasn't too bad but the product was packed very well and in-store. We got great help.

Date of experience: December 6, 2023
Hong Kong
1 review
0 helpful votes
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Good price
December 6, 2023

First time purchasing from RevZilla, and I had a great experience! Fast delivery and lots of selection!

Date of experience: December 6, 2023
California
2 reviews
0 helpful votes
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Still working on incomplete order.
December 30, 2023

Ordered a Rev'it Offtrack jacket and did not receive the rain and insulating layers that come with the jacket. It's been a drawn out process, and frustrating. Your customer service person does not seem familiar with the product and we can't seem to get resolution.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2023
Kimberly E. RevZilla Rep
over a year old

We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously.Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] so we can work to resolve the issue.

Azerbaijan
1 review
0 helpful votes
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Perfect service!
December 6, 2023

Ordered certain items for my bikes. Real good service, and exemplary quality!

Date of experience: December 5, 2023