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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,166
quality
11,983
This company responds to reviews on average within 4 days

Instant Feedback

138,602 reviews

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
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Happy customer
April 15, 2024

Best selection. Great rewards. Easy returns. The only place to shop.

Date of experience: April 5, 2024
Georgia
1 review
0 helpful votes
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Shipping sucked
April 15, 2024

Item was ordered on March 22, it shipped on March 30, and arrived on April 5. I probably will not order from revzilla again.

Date of experience: April 5, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to leave a review. It looks like your order was placed on the 3/22, and the item had a 5-7 business day lead time prior to shipping. It was with the carrier and on its way to you on the 3/30, which is the 5 business day after your order got processed.

Ohio
1 review
0 helpful votes
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Huge selection, quck delivery
April 15, 2024

I've always had a good experience with RevZilla. The prices may not be the lowest on the interweb but the selection and inventory levels are great, the items ship quickly and I've never had an issue.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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The Only Place to go for Motorcycle Gear.
April 5, 2024
Updated review

Great selection, fast shipping and awesome website!

Date of experience: April 5, 2024

The website is a pleasure too shop on
May 16, 2023
Previous review

The website is a pleasure too shop on.

Date of experience: May 16, 2023
New York
1 review
0 helpful votes
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Accidental open box order
April 15, 2024

I accidentally ordered an open box exhaust that was supposed to fit my 09 sportster. I assume the previous purchaser swapped out parts as the muffler did not line up at all with the bracket provided. Revzilla made it right and I was able to re order a new one, while shipping the open box back.

Date of experience: April 5, 2024
Louisiana
1 review
0 helpful votes
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50% satisfied
April 15, 2024

I commend them for super fast shipping and delivery on the tires. They even exchanged a tire that I incorrectly ordered for the right one in a very prompt manner. But, the Balance beads that I needed to actually finish the installation of the wheels did not ship until nine days later when they were supposed to ship in 24 hours. Even after I called them on the Fourth day after I placed the order, they didn't ship until the following Wednesday, which was a week and a half after I placed the order. I had to wind up, going to the dealership and paying for the beats again just to complete the work while half of the order was extraordinary the second half of the order that was a crucial part to finish the job was done and delivered very poorly. To give them partial credit they did offer a refund and a call tag on the bees but being a week and a half late that doesn't do me much good.

Date of experience: April 5, 2024
Kimberly E. RevZilla Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] reference this review. Please include further details regarding your shopping experience/issue

New York
1 review
0 helpful votes
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Exchange policy needs work!
April 15, 2024

Bought an item with a 10% discount and needed to exchange for a larger size.

Instead of an exchange, they wanted me to return the small item at my expense, and buy the larger one for full price.

I just returned the original for a full refund and bought the replacement elsewhere.

Too much hassle.

Date of experience: April 5, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Florida
1 review
0 helpful votes
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Cardo Hookup for 2nd helmet
April 15, 2024

Good for online shopping and having correct products.

Date of experience: April 5, 2024
Montana
1 review
0 helpful votes
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Good company to deal with
April 15, 2024

Had what I wanted, fair price, fast shipping.
Thanks for having what I needed!

Date of experience: April 5, 2024
Georgia
1 review
0 helpful votes
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Revzilla used to ship quickly and *actually* have products on hand. They are nothing but a drop shipper now. They'll say "ships in 24 hours" but it'll actually take 72, then come from a 3rd party. Save your time and headache and just buy from the manufacturer.

Date of experience: April 5, 2024
Kimberly E. RevZilla Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] reference this review. Please include further details regarding your shopping experience/issue

Louisiana
1 review
0 helpful votes
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I signed up for the 10% discount with the texts and emails, and it never gave me mthe discount. Feeling a bit scammed!

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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Awesome
April 15, 2024

Great sales, great selection and accurate sizing :)

Date of experience: April 5, 2024
Florida
2 reviews
0 helpful votes
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It's always a pleasure to order from Revzilla! Great prices, easy online ordering, outstanding product support and a hassle free return policy when needed.

Date of experience: April 5, 2024
Kentucky
1 review
0 helpful votes
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Great customer service!
April 15, 2024

Great customer service! Ben helped me get what I wanted at the best price. He was patient and informative. Give Ben a raise.

Date of experience: April 5, 2024
Massachusetts
1 review
0 helpful votes
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Great customer support
April 15, 2024
Updated review

Product arrived quickly, it did not fit so i returned it without ANY hassle. Bought the next size up. It arrived quickly and is perfect. Smooth, professional customer service.

Date of experience: April 5, 2024

Had trouble logging in
April 4, 2024
Previous review

Had trouble logging in.

Date of experience: March 24, 2024
Tennessee
1 review
0 helpful votes
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Quick delivery
April 5, 2024

Zero complaints did everything they said ordered a helmet and shoes they got here at the same time shoes came early with the helmet instead of coming a couple days after.

Date of experience: April 5, 2024
Ohio
1 review
0 helpful votes
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Love being a part of Riders Preferred membership. Paid for itself a couple times over already!

Date of experience: April 5, 2024
South Carolina
1 review
0 helpful votes
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Complicated return
April 15, 2024

Item to small - Returns are complicated if your not a "member"

Date of experience: April 5, 2024
Michigan
1 review
0 helpful votes
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Received most of my order
April 15, 2024

I got my jacket and shoes but the sweater I ordered seemed to have been out of stock. Which is a bummer because I was most excited for it. I will try again when it's in stock.

Date of experience: April 5, 2024
Hawaii
1 review
0 helpful votes
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Side view mirrors
April 15, 2024

Delivery was much faster than expected and the product was exactly as advertised.

Date of experience: April 4, 2024