Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of RevZilla

RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


+48
See all photos
How would you rate RevZilla?
grey stargrey stargrey stargrey stargrey star

RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,168
quality
11,980
This company responds to reviews on average within 4 days

Instant Feedback

138,747 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Ron L.
Unfollow Ron L.
Share Review
Report Review

Don't use FedEx
June 26, 2024

Other than FedEx delivering my package two streets away, Revilla was great. FedEx doesn't even care my package was lost. All they can say is contact the seller. It wasn't the seller's fault my package was lost. I had to go find it. Thankfully FedEx took a photo of where they delivered it.

Date of experience: June 16, 2024
Minnesota
1 review
0 helpful votes
Follow Ryan Z.
Unfollow Ryan Z.
Share Review
Report Review

Great information
June 26, 2024

Revzilla has the largest amount of reviews and information on the products they sell.

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
Follow Samuel T.
Unfollow Samuel T.
Share Review
Report Review

No Compliants
June 26, 2024

I ordered some riding cargo pants and hip protectors. They were received when I was told they would be and fit well.

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
Follow Kevin O.
Unfollow Kevin O.
Share Review
Report Review

Received open item
June 26, 2024

Completely unacceptable customer service. I received defective open box Sena headset and forced to deal with manufacture

Date of experience: June 16, 2024
Kimberly E. — RevZilla Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Unfortunately Sena does handle their own warranties and are required to give you the contact nfo so they can handle the warranty issue.

Virginia
1 review
0 helpful votes
Follow Lawrence O.
Unfollow Lawrence O.
Share Review
Report Review

More Promo's!
June 26, 2024
Updated review

So far so good! 👍 things are fairly priced but would love more promo's & other deals! The 10-15% deals out there don't even work on anything.

Date of experience: June 16, 2024

So far so good!
June 15, 2024
Previous review

So far so good! 👍

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
Follow Leo F.
Unfollow Leo F.
Share Review
Report Review

Finally a new (not used) helmet.
June 26, 2024

I was having trouble finding a non damaged helmet. The first one did not fit right but also had snap closure and sun visor problems. The second one fit ok but was used. The inside was dirty and the Styrofoam liner was nicked and scratched up. Which brings me to RevZilla. I called them first and had all my questions answered. I ordered the helmet I wanted and received it quickly. It was brand new and in perfect condition. I will definitely order from RevZilla again.

Date of experience: June 16, 2024
Missouri
1 review
0 helpful votes
Follow Sam V.
Unfollow Sam V.
Share Review
Report Review

Abrasion Jacket
June 26, 2024

Great experience so far. The jacket fit perfectly for my trip. It will get a lot of use

Date of experience: June 16, 2024
Kentucky
2 reviews
0 helpful votes
Follow Joseph G.
Unfollow Joseph G.
Share Review
Report Review

Fast shipping
June 26, 2024

Got new helmet in less than 24 hrs. Was really surprised at speed.

Date of experience: June 16, 2024
California
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Great help
June 26, 2024

Reviews of products help make purchase decision. Great web site also. Easy to navigate

Date of experience: June 16, 2024
Colorado
1 review
0 helpful votes
Follow Brian R.
Unfollow Brian R.
Share Review
Report Review

Stop using FedEx
June 26, 2024

I ordered 3 items. Over $700 in total. 2 were delivered to my door, but one was not. It was left via FedEx on the ground of the mailroom at my apartment complex. Someone immediately stole it and now I'm out almost $300 for a helmet someone stole (and resold on Marketplace) and neither you guys nor FedEx will replace/reimburse me. Love the other items I got! But please have an option to pick a carrier if possible. I do not feel comfortable ordering again from you guys if FedEx will be the only carrier to "deliver" to me. I will not risk losing more money due to stolen items.

Date of experience: June 16, 2024
Tennessee
1 review
0 helpful votes
Follow Victor Q.
Unfollow Victor Q.
Share Review
Report Review

Great service
June 26, 2024

I bought an older Schuberth helmet from Champion couple of years ago (they are in the Netherlands). They were the first to have the C5 non-carbon in the world. End of the day, the comm system didn't work and I had to send it back. Champion would not replace it and then it got lost in the international mail! I lost 1800 bucks….they could have cared less! Never buy from champion if you live outside of the Netherlands!
I always buy from RevZilla domestically. My only frustration is that revzilla is regularly out of everything popular and the most popular sizes. It seems to take for ever to restock inventory. Bottom line is my go to going forward for everything is RevZilla……When it is in stock, customer service and shipping is outstanding.

Date of experience: June 16, 2024
Washington
1 review
0 helpful votes
Follow Greg H.
Unfollow Greg H.
Share Review
Report Review

Speedy shipment
June 26, 2024

Accurate and speedy shipment, very satisfied and nicely packaged

Date of experience: June 16, 2024
Ohio
1 review
0 helpful votes
Follow Scot Y.
Unfollow Scot Y.
Share Review
Report Review

1st time customer
June 26, 2024

Great search engine, to find parts
All popular brands, in stock
Up to date tracking was nice

Date of experience: June 16, 2024
Indiana
2 reviews
0 helpful votes
Follow john A.
Unfollow john A.
Share Review
Report Review

Tires
June 26, 2024

Thank You very smooth and helpful. Order correct and on time

Date of experience: June 16, 2024
Pennsylvania
1 review
0 helpful votes
Follow Carl N.
Unfollow Carl N.
Share Review
Report Review

Another good experience.
June 26, 2024

I never have any issues ordering from RevZilla. Communication is great and shipping is fast.

Date of experience: June 16, 2024
AE
1 review
0 helpful votes
Follow Khalid R.
Unfollow Khalid R.
Share Review
Report Review

I had the issue that I charged twice for tax because you send my order into shipment so please next time I'd like to pack my order in one shipment everything else it was fine.

Date of experience: June 16, 2024
Indiana
1 review
0 helpful votes
Follow Kelly X.
Unfollow Kelly X.
Share Review
Report Review

Could've been better, but not bad service.
June 26, 2024
Updated review

Not a lot of stock on very popular items. The return policy isn't bad (although it was expensive as hell to ship back), and the quality is pretty good. Shipping took way longer than it said, though, which was unfortunate.

Date of experience: June 15, 2024
Kimberly E. — RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Not a lot of stock on very popular items
June 8, 2024
Previous review

Not a lot of stock on very popular items.

Date of experience: May 28, 2024
Montana
1 review
0 helpful votes
Follow Andrew L.
Unfollow Andrew L.
Share Review
Report Review

Fast Shipping, good price
June 26, 2024

I had ordered the rear brake shoe for my rebel 250 and it showed up sooner than i had expected. Thanks!

Date of experience: June 15, 2024
Colorado
1 review
0 helpful votes
Follow Alexey X.
Unfollow Alexey X.
Share Review
Report Review

Great
June 25, 2024
Updated review

Gears products, fast delivery. I always use RevZilla for my motorcycle needs

Date of experience: June 15, 2024

Great experience as always
June 14, 2023
Previous review

Fast delivery, quality products, awesome customer service! Thank you.

Date of experience: June 14, 2023
Tennessee
1 review
0 helpful votes
Follow Nathanial L.
Unfollow Nathanial L.
Share Review
Report Review

Tail tidy
June 25, 2024

Site is easy to use, received item promptly, what more can one ask?

Date of experience: June 15, 2024