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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,508 reviews

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California
1 review
0 helpful votes
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You get what you pay for
August 16, 2024
Updated review

Weird helmet fit. Face shield and sun visor optical quality is worst I've ever seen in a helmet.

Date of experience: August 5, 2024

I looked for Tire Pumps and went to view by Rating...
June 4, 2024
Previous review

I looked for Tire Pumps and went to view by Rating and that didn't work. It had items with no ratings and low ratings ahead of 5 star ratings. And the ratings were not in rating order. Should be pretty simple to do this…

Date of experience: May 25, 2024
California
1 review
0 helpful votes
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Easy to shop and return.
August 16, 2024

I bought two similar items and found one doesn't work with my motorcycle. They shipped fast and the package is nice. The return process is also simple as long as the parts are not installed.

Date of experience: August 5, 2024
Nevada
2 reviews
0 helpful votes
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Good customer service
August 15, 2024

CSR was informative and provided answers to my questions promptly.

Date of experience: August 5, 2024
Florida
1 review
0 helpful votes
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Customer Support
August 15, 2024

The customer support is fantastic. Returns are super easy. I'm a new rider so trying to figure out sizing can be tricky and they were awesome.

Date of experience: August 5, 2024
Tennessee
1 review
0 helpful votes
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Excellent as always.
August 15, 2024

Good prices and products,quick shipping, good return policy if needed

Date of experience: August 5, 2024
New York
1 review
0 helpful votes
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I don't have enough operational knowledge as to why product takes 5 business days to ship out even though the warehouse was in same state and only 2 hours south of my town. Otherwise gloves was nice.

Date of experience: August 5, 2024
Tennessee
1 review
0 helpful votes
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Always on Point
August 15, 2024
Updated review

Prices are 99%always cheaper. For the set of bearings I bought on RevZilla, it was $30 more at the stealership. Love how quickly items are received too, as usual.

Date of experience: August 5, 2024

Easy as always
June 14, 2024
Previous review

Easy as always. Talked to customer service about images on most recent product purchase.

Date of experience: June 4, 2024
Minnesota
2 reviews
0 helpful votes
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Happy customer
August 15, 2024

Website was easy to use and affordable. Rain suit was good quality and arrived quickly

Date of experience: August 5, 2024
Washington
1 review
0 helpful votes
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Part was correct
August 15, 2024

Happy with the purchase. Easier checkout with PayPal or Apple Pay would be nice.

Date of experience: August 5, 2024
Ohio
1 review
0 helpful votes
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Simpson Ghost Bandit PANZER
August 15, 2024

Outstanding from start to finish! Fast, Fast Shipping! Superb Packaging! Awesome Simpson Helmet! Keep the text coming to me! I didn't know you had Simpson Helmets until the text! Thank You!

Date of experience: August 5, 2024
California
1 review
0 helpful votes
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👍
August 15, 2024

Always have what I need. Quick shipping. Never had any problems.

Date of experience: August 5, 2024
Illinois
1 review
0 helpful votes
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Very Satisfied Customer
August 15, 2024

I ordered several items from Revzilla. I was very pleased with the whole process. Everything arrived on time with no issues.

Date of experience: August 5, 2024
Colorado
1 review
0 helpful votes
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Hard to find chest protector
August 15, 2024

I was looking for a specific chest protector that was out of stock for long periods of time. I signed up for the email notification and when the product came into stock, I received the email immediately and was able to order the last one.

Date of experience: August 5, 2024
Virginia
1 review
0 helpful votes
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I purposefully drove from Chesapeake Va., to the RevZilla store in Pennsylvania as I wanted to observe with my own eyes that RevZilla Stores are equipped as shown on all of the ReviZilla U-Tube presentations.

I was impressed with the quantity of "Stuff" available within the store. I spent over 3 hours shopping at the store. I had the pleasure of working with "Lee" during that time and she was very experienced and knowledgeable. If she wasn't certain about a product she would consult with another employee to make certain that I was correctly informed.

I highly recommend, whenever possible, for customers to go to the store rather than just ordering on-line.

The only concern I had was not being able to place an order for an item that was shown as NOT available on the computer if it were not in the store. I had 4 items that were ordered via the internet and one was the Aria XD- 5 helmet. I wanted to look at the other colors available but was not able to see them in person. I ordered based upon seeing, in the store, the Aria XD- 4. I ordered the Black Frost Helmet but was really considering the multicolor helmet. It was shown on the internet as Not Available and therefore I could not order that color.

It looks like I would have been able to be placed on a list for the specific color but would have had to wait a bit longer to be told I could now order that helmet. I recommend that you change that process so that a customer can get the color that he/she wants.

Date of experience: August 5, 2024
Tennessee
1 review
0 helpful votes
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Very good customer service
August 15, 2024

Did great speaking with the chat person was a tremendous help

Date of experience: August 5, 2024
Louisiana
1 review
0 helpful votes
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Bomb.com
August 15, 2024

Great experience. Cheap and quick shipping. No complaints here.

Date of experience: August 5, 2024
Illinois
1 review
0 helpful votes
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Fine Job
August 15, 2024

Everything I ordered was as expected. It all came relatively quickly.

Date of experience: August 5, 2024
New York
1 review
0 helpful votes
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Good $#*!
August 15, 2024

Everything I have ever purchased from your website came as described and worked as expected. I like the ease of use of your website and that whatever I'm looking for you usually have. It gets kind of pricey, but the revcash kinda makes up for that. 🤘

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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Quick, Convenient, Awesome Service!
August 15, 2024

Quick delivery and relationships with local tire shops to mount at reasonable prices

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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Revzilla is the best
August 15, 2024

Always on time, always the right order - many thanks - keep up the good work.

Date of experience: August 5, 2024