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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,508 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Bought a product(windscreen), literally and I mean actually the word literally, 8 hours later I decided to go with a different product. Couldn't cancel online. Had to talk with Cs rep. They wouldn't cancel. Could only return product after it had shipped. They hadn't even shipped the order from the warehouse yet and the rep told me so! But still refused to cancel. Pitiful. I'll sell the product locally and buy what I wanted from someone else. (Amazon) Lesson learned. No longer a customer.

Date of experience: August 18, 2024
Virginia
2 reviews
0 helpful votes
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Fly gloves
August 28, 2024

My order arrived quickly and after trying on the gloves, I found they were a little on the small side
But a snug fit. So they will work. I wanted a pair of good driving gloves and these will be fine.

Date of experience: August 18, 2024
New Mexico
1 review
0 helpful votes
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Nice Durable and compact
August 28, 2024
Updated review

Great compact leg bag. It holds everything I need when I'm just riding short distances around town.

Date of experience: August 18, 2024

Awesome
July 16, 2024
Previous review

The Alpinestars gp plus r v2 gloves are better than I expected. The fit. The look. The feel is amazing. I read some not so good reviews. I was skeptical. I'm glad I decided to get them

Date of experience: July 6, 2024
Pennsylvania
1 review
0 helpful votes
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Ordering parts for my Zed900
August 28, 2024
Updated review

Having bikes added to my garage with OEM tire sizes and other data automatically populated is very helpful. Parts were received in a timely manner and were the correct parts.

Date of experience: August 18, 2024

Good information on what is an exact fit for my machine
July 9, 2023
Previous review

Good information on what is an exact fit for my machine.

Date of experience: July 8, 2023
Puerto Rico
1 review
0 helpful votes
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Dissatisfied
August 28, 2024

The headers had damaged paint, it was obvious that they were used and they had a loose screw inside.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2024
Kimberly E. RevZilla Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] so we can assist you and make this right.

California
1 review
0 helpful votes
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Awesome
August 28, 2024

Revzilla help u out with any part u need so fully recommended

Date of experience: August 18, 2024
Louisiana
1 review
0 helpful votes
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Fuel additive
August 28, 2024

Website and ordering process well laid out and easy to follow. Fast response and delivery.

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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Fast shipping, fair price, and exactly what I needed. The pads were exactly as described and work great.

Date of experience: August 18, 2024
Utah
1 review
0 helpful votes
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Revzilla bags
August 28, 2024

It was very nice and I'm very pleased with the riding bag I chose it was 100% better than I expected thank you revzilla I will be a returning customer

Date of experience: August 18, 2024
Connecticut
1 review
0 helpful votes
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Great Purchasing Experience
August 28, 2024

INTUITIVE Experience. I made a mistake requesting a return authorization. Customer service was very helpful, understanding and forgiving.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Revzilla took care of me!
August 28, 2024

Update: RevZilla reached out quickly and fixed my problem. Thankyou!

Was going on a trip, wanted a new hat. Ordered from Revilla last minute and the hat made it on time and was the correct product. The only problem was there was a red mark on the hat. I'm pretty sure they would of done an exchange but I had no time, so I wore it, to Memphis Tennessee in August. So now I own the hat.

Date of experience: August 18, 2024
Kimberly E. RevZilla Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] so we can assist you and make this right.

California
1 review
0 helpful votes
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Bull-it Trojan Easy Jeans
August 28, 2024
Updated review

App easy to use and easy check out. I like that I can use Apple Pay as well as a credit card.

I ordered the black Bull-it Easy Jeans in 34 x 32 which is my regular jean size at 5'9" and 185 lbs. They came pretty quick, were packaged well, and were true to fit. Not tight on the bike and not baggy to walk around in. The armor is not too bulky and fits the right places on my hip and knees for the most part. Similar to another reviewer, my right knee pad was shifted more medially (toward the inner part of my right knee). I turned it inside out and shifted it, but it tends to migrate back over time. I am going to apply some two sided Velcro in the sleeve and see if that keeps it from shifting. Not a deal breaker, just slightly annoying for the price point. I feel protected when I wear them and I walked around and road in them for several hours during a ride on Saturday with no issues. I expect them to last quite some time.

Date of experience: August 18, 2024

Easy to navigate and has helpful reviews
December 26, 2023
Previous review

Easy to navigate and has helpful reviews

Date of experience: December 26, 2023
California
1 review
0 helpful votes
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Thank you for my goodies...
August 28, 2024
Updated review

Just the wait for shipping... 😁🤟 And got my shipped parts, now I need rings... Cycled, a nice spark, a new tire... And now inside guts...

Date of experience: August 18, 2024

Just the wait for shipping...
August 11, 2024
Previous review

Just the wait for shipping... 😁🤟

Date of experience: August 1, 2024
Colorado
2 reviews
0 helpful votes
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Easy transaction
August 28, 2024

Easy to order and it shipped on time.product was as promised.

Date of experience: August 18, 2024
Utah
1 review
0 helpful votes
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Replaced original 2004 FLHRC inserts that were in bad shape. They fit perfectly and made for a quick and easy upgrade. Consistent with the quality I'd hope for from Revzilla and/or Drag. Thanks!

Date of experience: August 18, 2024
Florida
1 review
0 helpful votes
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Very happy with my purchase, got all matching gear for my new Ducati.

Date of experience: August 18, 2024
Florida
1 review
0 helpful votes
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Great service
August 28, 2024

Revzilla has always been my go-to when it comes to motorcycle gear/parts. The website is easy to use and shipping is easy and reliable.

Date of experience: August 17, 2024
Tennessee
1 review
0 helpful votes
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Nice helmet
August 28, 2024

Easy quick found what I needed. A good quality M2020 rated helmet so I can go drag racing.

Date of experience: August 17, 2024
Maryland
1 review
0 helpful votes
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Not sure when return policy changed, but it seems strange that an online store would charge for shipping returns. I can't try anything on, so how do I know how well a product fits? I had a pair of Alpinestar carbon gloves in medium, wore them out, bought the V2 in medium, while double checking the size chart. My hand is 8.25 inches...medium. The new gloves didn't fit. I ordered the large and it fits perfectly. And I had to pay to return the mediums. Not fair to the customer.

Date of experience: August 17, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Colorado
1 review
0 helpful votes
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Cancelled items.
August 28, 2024

Items were cancelled. I have three sprockets and no chain. I'll order again, but for now I'll just look at the items that I received.

Date of experience: August 17, 2024
Kimberly E. RevZilla Rep
over a year old

Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. However, we always try to provide the best possible service to our customers and are always happy to try and locate alternatives that might be an option. We’re sorry this has affected you. Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.