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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,164
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,539 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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New Helmet
August 29, 2024

I love the helmet shape selector. Makes it easier to shop well once you know what the shape of your head is.

Date of experience: August 19, 2024
Texas
1 review
0 helpful votes
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Great product and quick ship
August 29, 2024

Very satisfied, will definitely order again in near future.

Date of experience: August 19, 2024
Oregon
2 reviews
0 helpful votes
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I don't get it
August 29, 2024
Updated review

I haven't received my order, or received any updates beyond me calling. I'm still waiting to receive my order.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.


Yeh good nuff
August 18, 2024
Previous review

Yeh good nuff

Date of experience: August 8, 2024
New York
1 review
0 helpful votes
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Good experience
August 29, 2024

Good selection, good prices very easy to deal with. Will use again.

Date of experience: August 19, 2024
Virginia
1 review
0 helpful votes
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Two Thumbs Up.
August 29, 2024

Never had a problem with navigating an online order. Calling customer service was easy and the representative(s) have always been helpful.

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Great jacket
August 29, 2024

Jacket is fantastic. I got it about 36 hours after ordering.

Date of experience: August 19, 2024
Missouri
1 review
0 helpful votes
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Great Experience
August 29, 2024

Excellent Site! Great product. No hassles or issues at all.

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Can't wait to put these on
August 29, 2024

Fast shipping, was notified when it came back in stock. Great experience

Date of experience: August 19, 2024
Mexico
1 review
0 helpful votes
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Recomendable
August 29, 2024

Gran catalogo, buenos precios y excelente tiempo de envio.

Date of experience: August 19, 2024
Illinois
1 review
0 helpful votes
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Secret MTB savings
August 29, 2024
Updated review

I've been pleasantly surprised to find some nice deals on MTB gear on Revzilla and get faster shipping than many dedicated MTB retailers.

Date of experience: August 19, 2024

Best price
February 21, 2024
Previous review

Best price

Date of experience: February 21, 2024
New York
1 review
0 helpful votes
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I go there first
August 29, 2024
Updated review

Repeat customer, it's been great. Orders and returns have processed quickly and efficiently and product selection is great!

Date of experience: August 19, 2024

Been here before
May 13, 2024
Previous review

Been here before

Date of experience: May 3, 2024
Kansas
1 review
0 helpful votes
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Great service
August 29, 2024

I visited the Denver store and Faisal was great. There was a quite a selection of helmets and he took the time to walk me through all of them. In the end decided to go with the Shoei II mod and was glad I did.

Date of experience: August 19, 2024
Mississippi
1 review
0 helpful votes
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Riding Boots
August 29, 2024

Long time customer. Always good. Haven't had a chance to wear boots yet. Hopefully soon!

Date of experience: August 19, 2024
Colorado
1 review
0 helpful votes
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Fast service and was what I ordered.
August 29, 2024

I ordered Progessive Drop In Lower kit for Harleys was just what I needed and the price was right. It came quickly and I have put 200 miles on it already, made the ride a little better.

Date of experience: August 19, 2024
Delaware
1 review
0 helpful votes
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Always a satisfied shopper!
August 29, 2024
Updated review

I've been dealing with RevZilla for about 11 years now and I've always had pleasant experiences shopping here. It's rare that I have to contact a Gear Geek but when I do, I've always been assisted with anything I needed.

Date of experience: August 19, 2024

Service with many smiles!
February 21, 2024
Previous review

I've been a returning customer for about 10 years now. I've always received the best service and the quickest shipping from RevZilla.

Date of experience: February 21, 2024
New Hampshire
1 review
0 helpful votes
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Disappointed
August 29, 2024

I needed 2 new sets of rain boot covers for my girlfriend and myself before our 10 day motorcycle trip to Nova Scotia. As a previous customer of RevZilla I went directly to their website. I found the brand I wanted and ordered them. It stated they were in stock and ships within 24hrs. Great I will have them in plenty of time before my trip. As I watched my emails, another item I ordered with the rain boot covers shipped the same day but the covers didn't. On Friday 3 days later they still didn't ship so I called RevZilla. They told me they tried contacting the vendor and didn't get a response but will keep trying. I informed her that I was leaving on a 10 day trip and needed them before Wednesday. She also said she will call me later Friday with an update, which I never received. On Saturday morning I received an email that they finally shipped, (4 days after I ordered them) with a delivery date the day after I leave for my trip. So I watched the tracking number hoping they would arrive early. On Monday I contacted RevZilla again and spoke to a different representative and explained the situation and asked why these were not shipped overnight when they knew I needed them before my trip on Wednesday. All he did was offered me a free return label if I didn't receive them in time.
Well the rain boot covers finally arrived the day after we left for the trip. I am so disappointed in RevZilla for false advertising. Do not state in stock and ships within 24 hrs when you can not guarantee that.

Date of experience: August 19, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Ohio
1 review
0 helpful votes
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It was easy
August 29, 2024

It was a easy checkout, and Kept me informed on shipping, and will use again.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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I am happy with my experience. Except that i was under the impression i wiuld be able to use a ten percent discount on my first order. But then it said, only on qualifying orders. But im still happy because the price is still very good.

Just a misunderstanding, on my part.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Shining customer service
August 29, 2024

I really appreciate the way all the employees came together to get me my best fit for a helmet.

Date of experience: August 18, 2024
Oregon
1 review
0 helpful votes
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Kenda 761 tires
August 29, 2024

I've always had a good experience with Revzilla. They're top notch.

Date of experience: August 18, 2024