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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,166
quality
11,983
This company responds to reviews on average within 4 days

Instant Feedback

138,605 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Arai helmets
August 30, 2024

Purchased my fourth arai helmet from RevZilla. Great quality helmet fits right every time. Great customer service. Thanks again.

Date of experience: August 20, 2024
New Mexico
1 review
0 helpful votes
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Satisfied with what I received
August 30, 2024

So far I love what I received. It looks good, the quality is great, I am excited to try it out. It will be a great shirt/jacket for when the weather starts to cool off.

Date of experience: August 20, 2024
Illinois
1 review
0 helpful votes
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The part looks great however the ignition switch connection/cable is about 5 inches too short and I can't connect the switch. Unfortunately I will have to send it back.

Date of experience: August 20, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Pennsylvania
1 review
0 helpful votes
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Great experience
August 30, 2024

Great customer service. Chat agent was able to change my boot size after I had finalized my order and sent me the correct size. Shipping was fast; packaging was excellent. The product itself doesn't seem very protective but that was in the reviews, more of a casual riding boot and not MX standard but I knew that going in. Love the lacing systems, I ordered a half size up to account for thicker socks and that worked out well. I didn't get a sticker for my toolbox, that was the only disappointing part of my experience so all in all good. I will return when it's time to upgrade my lid.

Date of experience: August 20, 2024
Illinois
1 review
0 helpful votes
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No title needed
August 30, 2024

Ordered gloves, got gloves, the gloves fit, the gloves are nice.

Date of experience: August 20, 2024
Mexico
1 review
0 helpful votes
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Guantes Revit
August 30, 2024

Muy buena compra, me gusta la calidad de Revit y a buen precio.

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Needed a specific size of cheek pads for my helmet. They were out of stock but notified me when available and I ordered

Date of experience: August 20, 2024
Pennsylvania
2 reviews
1 helpful vote
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Exactly what I requested
August 30, 2024

Got velocity stacks for Kawasaki. It was genuine part, delivered quickly and exactly match and fit my bike.

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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Always good
August 30, 2024

RevZilla is always my first stop for motorcycle needs and they have never disappointed me.

Date of experience: August 20, 2024
North Carolina
1 review
0 helpful votes
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Clean look
August 30, 2024

Got this to clean up my tail end. Comes with no instructions but NRC has a YouTube with instructional videos. But honestly even with out that, if you have ever wrenched on your own bike it should be a snap. Took about 45 mins to do the swap. All bolts line up well came with extra zip ties for wire organizing which was nice. Works well and is bright and visible to other drivers.

Date of experience: August 20, 2024
Pennsylvania
1 review
0 helpful votes
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Two items received, one item damaged
August 30, 2024

I ordered a full gasket kit, that was great. I ordered a tool kit. Opened the kit to make sure it was good, and one of the Velcro straps had already fallen off.

Date of experience: August 20, 2024
Virginia
1 review
0 helpful votes
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Wary, but want to support us business
August 30, 2024
Updated review

Since I've been put on the "Do not allow to return list" (despite having spent thousand of $ on non returned items) always wary of ordering. It takes me A LOT longer to pull the trigger, knowing that I can't return items that may cost 100s.

Date of experience: August 20, 2024

Search doent work with complex searches
May 28, 2023
Previous review

Search doent work with complex searches. Adds a $0-1 term that cannot be removed.

Date of experience: April 28, 2023
California
1 review
0 helpful votes
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I've now ordered 2 jackets and 2 helmets from Revzilla, and they will be my first stop from here on out for anything motorcycle-related. The site is easy to navigate, prices are competitive, and the selection is impressive. Even the free shipping got to me within 3 days.

Date of experience: August 20, 2024
South Carolina
1 review
0 helpful votes
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24 hour shipping delayed to a week and no 1 knew why. After the second call to customer service they arrived two days later.

Date of experience: August 20, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

New Mexico
1 review
0 helpful votes
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I purchased a set of flat black 1" handlebar risers for my Harley and these people sent me a used set that was all banged up and clearly used, even had dust on them inside the package and now it shows out of stock so they knew exactly what they were doing. I will never spend another penny with these crooks, spend your money elsewhere.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize for your issue we looked into this order and do not see any handlebar risers on this order. We will be reaching out to you to try and help resolve the issue.

District of Columbia
2 reviews
0 helpful votes
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Revzilla still Revzilla despite changes
August 30, 2024
Updated review

I've been shopping with Revzilla since 2014. Despite some changes with the shopping experience over the years it's still a good online retailer for motorcycle parts and accessories.

Date of experience: August 19, 2024

Kreiga R20! Is great
July 5, 2023
Previous review

I have used a kreiga R20 for 8 years and I love it. I know they've released improvements after but I love my kreiga and haven't had a need to replace it. This one was a gift for a buddy of mine and he says it fits well and is comfortable. Just like mine!

Date of experience: July 5, 2023
Washington
1 review
0 helpful votes
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Great
August 30, 2024

Great product great shipping time. Very satisfied with everything

Date of experience: August 19, 2024
Canada
1 review
0 helpful votes
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Anyway
August 30, 2024

Could not find the proper colour for my item. Bought one anyway.

Date of experience: August 19, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

New Jersey
1 review
0 helpful votes
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Great selection
August 29, 2024

RevZilla has the high end motorcycle products I look for to outfit my bikes. I look for a lot of gear there, and in this case I bought a set of tires. The shipping to me is always surprisingly fast.

Date of experience: August 19, 2024
Ohio
1 review
0 helpful votes
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Didn't receive my full order. Product pics & description were wr9ng in Revzilla website. After contacting customer service, they said it was on me to get with the manufacturer to get it corrected. Ultimately, after filing a complaint with PayPal, Revzilla finally made it right. Really, they didn't, the manufacturer, Fatbaggersinc made it right for Revzilla.
Revzilla didn't earn any goodwill with me. Never offered anything up for the hassle. If I didn't file a complaint with PayPal, don't think my issue would have been resolved.

Date of experience: August 19, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.