On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The boots I received did not fit so I returned them using the Fedex label supplied. They received my return in 3 days and I expected my refund in 24 hours like their policy states. After 5 days I had to CHAT with the company and they said it would be another 5 days, a total of 10 days. After arguing and stating my refund ($304) through several message they finally refund my purchase. RevZilla needs to fix their refund/return service to support their CUSTOMERS and refund in 24 hours like their policy states. They need to hire people to support busy times and take care of their CUSTOMERS IF THEY WANT FUTURE BUSINESS.
It was out of stock so I waited… waited and waited. Glad I did cuz I bought it when it was available. The K3 is an almost fitting helmet with good features (buckle strap, drop down visor)… at a good price!
Thank you Revzilla!
I ordered this helmet two weeks back, waiting it to be delivered.
Thank you. I've received a quick response. I got my package in time.
Great website with very helpful review videos and how to install. Very fast shipping!
Web site is great. Easy to find what you are looking for.
It can be confusing because once added to cart there are no longer pictures of the item just part number
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Ordered a lock for my bicycle, it came in record time. Thanks so much!
I ordered these and they shipped 8 days later. It took a total of 16 days to get this product. That seems too long. The product itself worked as expected.
Thank you for taking the time to leave a review. It looks like your order was placed on the 8/1/2024, and the item had a 5-7 business day lead time prior to shipping. It was with the carrier and on its way to you on the 8/9/2024, which is the 5th business day after your order got processed. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Purchased riding pants, jacket and helmet for my son. With the help of customer reviews and size charts, everything fits well, looked great and was comfortable to ride in.
I appreciate your detailed website info and your military/first responder discount. Thank you.
The order process was easy, items were in stock. Shipping was ok.
Over 8 days to get my bag. It came the day after I left for my trip... returning.
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
RevZilla is awesome. Customer service was amazing. The glasses I bought fit perfect. Many miles of enjoyable tear free riding.
I had a list of items I needed, and opted to buy from Revzilla because they had everything in stock. 3 days after the order goes by, I get an email reporting one item was found in a different warehouse asking if I want it shipped on the same 5-7 shipping service as the other items that left 3 days prior. The delayed shipping of the item put it past when I needed it. The right thing to do would have been to expedite the shipping to get it to me on the same timeline as the rest of my order. I told them this but they didn't care and asked if I wanted a refund or for them to ship it 5-7 day.
Unfortunately when we called the quickest we could get the item was 5-7 business days. We could not expedite this process. We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Great as always. Website is great with lots of videos. Shipping notifications, fast shipping, easy to deal with and no hassle to return items.
Always great products, parts, excellent review videos, etc. Best place for all motorcycle parts and gear.
I got my order in 3 days. Pants fit and looked good. Had an issue with the way the hip pad pockets are positioned.
Customer Service is Amazing. I will continue to shop with them for all my motorcycle needs. They always go above and beyond for me and i greatly appreciate their dedication to providing quality service and great prices. Can't wait to shop again.
Service from you guys was great. Product arrived fast, good quality, great price. Can't wait to shop with you again.
Revzilla had most of what I needed at a competitive price compared to others.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We show that you requested this item be canceled this item the day after placing the order and it was canceled. Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] if you need further assistance.