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Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I've ordered almost all my gear from Revzilla over the past two years and have only had a great experience with their service.
As always, the ordering process was easy. However, Fed Ex shipping had delays, due to inclement weather I assume. My order sat in the local distribution location for over 5 days. It finally arrived yesterday. Pleased with the jacket so far but have not worn it riding yet.
I was waiting for a pinlock insert to become available that had been sold out on RevZilla. I used the tracking option and after about a week when it was back in stock, I received an email from RevZilla notifying me. They included a link that took me right to it and just a few days later I had the part in hand! RevZilla should be the standard that all e-commerce platforms model them selves after.
I ordered 2 of the same items on a recent order that were shipping from 2 different locations. RevZilla kept me informed on the status of each all the way through with links to FedEx once they left their respective warehouses. Both items arrived very well packaged and on their promised dates. Other e-commerce sites should look to these guys for inspiration
I installed the Trask derby cover on my Harley Davidson Road Glide and couldn't get the cover to stop leaking oil. RevZilla gave me a really hard time to return my damaged part because it was installed on my bike. How else would I know the product was damaged if I didn't install it on my bike?
I like the product but it took FedEx 9 days to reach my house. They sent my package all the way to Orlando area to get it to the Texas Panhandle from Las Vegas, NV.
RevZilla does a great job of delivering on orders. But they really should not send you spam surveys unless you opt in. Getting so tired of every company bombarding my emails with surveys.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
I upgraded from a Packtalk Slim to the Edge. On my first group ride I was very pleased with the connection performance, response to voice commands, and sound quality, however when I got up over 70 mph connection and sound quality dropped, mostly due to wind noise. I would recommend to others.
I was much less happy with Revzilla service. The box sent to me had been opened and the instructions and quick reference guide were missing. I found instructions online, but I like to carry the quick reference guide in my tail bag for just that purpose. When I called Revzilla support to inform them that they sent me an open box and see if they had a way to provide the quick reference guide, the support person, Reigis, was rude and surly. She eventually checked with a supervisor and gave me a token refund.
Great online shopping experience.
Delivery was a slight hiccup with NZ customs requiring me to get an importers license as total value triggered this. - In hindsight it would have been easier to place 2x orders and 2x shipments.
Goods arrived as described and in top condition - can't wait to dial in on the bikes.
I ordered new rear tire and pay for a membership to guarantee 2 days shipping. Well since USPS was chosen it took 5 days (weather was not issue) to receive the tire and it had a little over 100 miles to be shipped. You can do better. Don't pay for the membership it's not worth it!
Thank you for your feedback, and we sincerely apologize for the frustration you experienced with your order.
RPM 2-Day Shipping applies to qualifying items only. Tires are considered oversized items and, unfortunately, do not qualify for 2-Day Shipping due to carrier handling requirements. We understand how disappointing this can be, especially when faster delivery was expected.
We appreciate your patience and apologize for any confusion regarding the membership benefits. If you have any questions about shipping eligibility in the future, we’re always happy to help.
As always, please let us know if there’s anything further we can assist you with.
Revzilla is always my go to! Friendly helpful, and fast delivery. If using the website, I love how it tells me if a part fits my bike or not. Can't go wrong with Revzilla!
Revzilla always has great quality in their products, quick shipping, and their customer service folks are always helpful and friendly! I love the part that tells me if the part I'm looking at fits my bike or not!
Ordering this part from Revzilla was a dream. It was delivered extremely quickly, and when it arrived it was insanely well packed. The filter itself is absolutely stunning on my bike. Everything I dreamed it would look like. My Sportster is Olive Gold and blacked out and the Gold filter is very sharp! The install instructions were a little wonky I'll say for someone who has never installed one of these before. But once we dove into it more and looked up a couple things on youtube with the instructions it moved a lot quicker. Great filter and great experience overall!
My first order with Revzilla, and I ordered 2 items on Jan 24. They had a broad selection and competitive prices. I was looking for boots and gloves. Not all of the boots came in my size, but it was easy to find gloves that fit.
On Jan 29th they told me the gloves would arrive on Jan 30. Then things went dark and the gloves did not arrive until Feb 7,2 weeks after I ordered. I had reached out to support and they explained that these sorts of delays were "common".
On Jan 29th they also sent me an "Order Overdue Update" on my boots saying " it's taking a bit longer than expected to process" with no estimate. The boots ended up arriving on Feb 5.
I guess free shipping gives you exactly what you pay for.
Everything was fine but shipping via FedEx was confusing, leading me to believe the package might have been lost. FedEx tracking was almost useless for understanding shipping progress. Product and service from RevZilla was great. They were responsive to my questions and courteous.
I have had very good luck with TourMaster products and I expect these to be the same.
It seems Revzilla was out of regular stock and went to an alternate supplier. The delivery was therefore delayed. With 20" of snow I not too upset. They did arrive and Revzilla kept me advised of the status several times.
I have been doing business with Revzilla since the start. Never disappointed with their service or brands. Sure, I have returns items but not because of Revzilla.
Received the ez shift in 4 days which is really good considering where I live. It was packaged extremely well and the quality looks great. Can't wait to get it installed and try it out. Thanks Revzilla
Horrible packaging for spark plugs, flimsy plastic envelope wish made all spark plugs come out of boxes and be banging each other a no no, weid because for a hose clamp it was send in a box even with bubble wrap 😀, maybe one order picker care one didn't give crap, returned after receiving same day
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Would have been nice if you told us that duties and taxs would be charged now its cost me 300 dollars more than buying it in asutralia thats just $#*! man...
Thank you for reaching out, and we sincerely apologize for any frustration or confusion regarding the additional charges on your order.
Please note that for international shipments, taxes, duties, and customs fees are not included in the purchase price. These charges are determined by your country’s customs authority and are the responsibility of the recipient upon delivery. We understand how unexpected fees like this can be disappointing, and we’re sorry for the inconvenience this has caused.
If you have any questions about your order or need further assistance, please feel free to let us know — we’re here to help.
I followed the manufacturers instructions contacted them. They advised me that the particular battery did not meet spec. Therefore I didn't use it and sent it back.
Bought an open box item. The fine print says that it might be missing components, but I was expecting to get the manual and charger with it. I didn't see the warning until after the item arrived and I opened the package. This is on me, since I should have read the details better. Mea Culpa.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Your website kept failing. Had to check out as a guest. Where do my Revilla cash go?
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We sincerely apologize for the frustration you experienced during this process.
Once a product has been installed, it typically becomes a manufacturer warranty issue, and Trask prefers to handle warranty claims directly. This allows them to properly evaluate the part and determine the cause of the issue. We understand how this process can be frustrating, especially when installation is necessary to identify a defect.
That said, we’re glad our team was ultimately able to help get this resolved for you. We truly appreciate your patience while we worked through the situation and thank you for bringing this to our attention.
If there’s anything further we can assist you with, please don’t hesitate to reach out.