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Retro Stage Reviews Summary
Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.
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I ordered 2 dresses for my daughter. They arrived quicker than expected, and customer service was great in giving us updates on shipping status. The dresses arrived well packaged, clean and beautiful. They are exactly as decribed and pictured. You cannot beat the price eaither for a fun, good quality retro dress. I highly reccommend Retro Dresses. We will be ordering more in the future.
I let them know that we need the dress in time for an event, and they got it out right away. It got to us the day of the event which was amazing! I am so happy! On top of that the dress is beautiful, everything we could have asked for.
Danika,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Do not trust this company, and do not spend a single penny. The dresses might look beautiful, but the quality turns out to be utter crap on delivery. Also, they don't understand the difference between a size M and a size XXL, and they refuse to acknowledge any complaints or requests for your money back. This is a company of swindlers and liars.
Olax,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I received my dress in a pretty reasonable timeframe however when the dress showed up that fabric felt cheap and ended up not being what I was looking for (belt in photo not included with the dress, I owned this). When I requested to have the dress returned and issued a refund I was offered $7 as a partial refund on a $37.99 dress. I find that unacceptable. I do not expect to be refunded the shipping (an additional $5.99 making my total $43.98) but I think it's fair to ask for a full refund on the dress.
Lauren,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
This is the third time I've ordered and the things I've got have always been excellent! The quality is good! The size fits exactly! And the things are also very well made!
Felicitas,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Overpriced for cheap, Halloween costume like material. I would not buy from them again. The dress looks and feels really cheap, it doesn't lay well at all. 2 stars because it shipped fairly quickly.
Lyd,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
They have horrible customer service! They make it impossible for you to return an item! That is not 100% customer satisfaction! Take days to return email! The dress i ordered did not come in the same fabric as the picture on line!
Lorena,
Thank you for your message and so sorry to hear that.
If the product you received is wrong, please send the received product picture to the after-sales mailbox, and we will provide you with a solution after verification.
Your order was delivered on November 12, and the order is within the effective return period. If you want to return the order, we will provide you with the return address to help you return it, and will apply for a refund for you after receiving the returned item, please don't worry.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
The dress is fantastic! Fits perfectly and is a good material. The service was also very good. The size is exactly what it should be.
Rita,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Lame. Conflict for months, I receive the same stupid mail that I have to contact the logistics department of my country while I did it and have the proof; the responsibility is not ours but theirs! Here the package was sent back to them!
Listen carefully, this Chinese scam hires a shipping company with NO tracking, so they lose the package and it is your fault! It's up to them to investigate, they know it, but blame you! Unbelievable. Despite the evidence. Cheap, bad, thieves.
They refuse to reimburse me for their mistake.
They do not respect our international and European rights to delivery, tracking and compensation.
I would point out that I was not aware that it came from China so I wanted to cancel my order, and they did not even respect my choice.
Run away the clothes are cheap on top of that. They steal designs from other brands. And these robots dare to report my opinion.
Don't we like the truth? This is not communism.
It isn't even an US or EU based company but everything is shipped from China, something you only know once you pay.
In my
Screen shots we have the text in French explaining that my country company did the job and sent the package back- but the Chinese company used a non tracking way for sending package, aka the cheapest way; therefore, they say never received the package because there is no tracking in THEIR delivery option! Unbelievable. Their fault, yet they accuse you.
Amina,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
The size chart is not correct and when my items did not fit they were not willing to take responsibility. They offered a $30 refund. I offered for us to meet in the middle ($56.50) and they would not agree even though I ordered according to the size chart provided.
Jodie,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I ordered three dresses after checking the size chart. The first dress fit, but the other two would not zip up. I emailed customer service to see if I could return or exchange them for a bigger size. I went back and forth with them for over a week. Deb was absolutely awful. She made it clear that she was not actually reading through my emails. She consistently referred to my return as one item instead of two, which I stated multiple times. She told me that since it was just a size issue, there was no guarantee the return would be accepted if I sent it back. When I asked about exchanging them, she told me it would cost $35 to do an exchange. I've never heard of any other company charging the customer to do an exchange. By the time I expressed my frustration with this process, she suggested a partial refund of $21 and I could keep the dresses. I would have just taken the chance and returned them, but considering how long this process had taken, I was outside of the return window of 15 days, so I told her I would accept the partial refund. She then sent me the information on how to return them. I am completely baffled on how my simple email saying yes I'll take the refund turned into this. Their customer service is atrocious, so if you order from them, better hope you have no issues.
Taylor，
Thank you for your message, and sorry to hear this news.
May I know your order number?
You can also provide the email address or name you used for the order to double check.
Once I find your order on our system, I will try my best to help you with the next step.
The 15-day validity period is calculated from the day when all the packages are delivered by the customer and ends when the customer contacts the return/exchange. Therefore, when we provide you with the return address, it means that your order is within the validity period of the return.
In order to save the customer's time, the staff provided a solution suggestion, this suggestion is not mandatory, please understand. You can reject our suggestion and return the order according to the return address. We will apply for a refund for you as soon as we receive it
If you have more requirements, please contact me via email address: [email protected]
Or you can call (833)311-3320 Monday to Friday 9:00 am-6:00 pm PST (Due to the world time difference, the phone will be unattended due to get off work hours. Please contact us via email, we will be at 24 Reply to your email within hours, except weekends and holidays.)
Yours Sincerely,
Retro-stage Team
The butterfly shoes are so pretty and comfortable! I measured my feet and went by the size guide. Also, love my orange dress. So comfy!
Cristina,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I love this vintage clothing they have such great quality fit is perfect sexy old school I love it it's worth your money
Lisa,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I placed my order on 10/16/21, it is now 01/31/22 and I still haven't received it. The tracking number provided indicates that it hasn't even been scanned.
Amanda,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I ordered a dress for my wife's birthday a month before her birthday I gave it to her did not fit apparently this site is for fat women mediums usually fit her she needed a small. I ordered it a month before her birthday and they would not allow me to return it so don't order anything from this crappy $#*! company that won't let you return something that you ordered screw them hopefully they shut down and never be able to sell any $#*! and if you do end up ordering something on there order a small because apparently their sizes are way too big apparently they're for fat women.
ERIC,
Thank you for your message, and sorry to hear this news.
May I know your order number?
You can also provide the email address or name you used for the order to double check.
If the size you bought does not fit, please contact our staff, we will provide you with replacement suggestions or return address to help you return. If you want to change the size or return the product, please contact me via email address: [email protected]
Or you can call (833)311-3320 Monday to Friday 9:00 am-6:00 pm PST (Due to the world time difference, the phone will be unattended due to work hours. Please contact us via email, we will be at 24 Reply to your email within hours, except weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I've had the same experience as most. The items took forever to arrive and when they finally did... CHEAP! The material was cheap and nasty. The shoes broke after only 2 hours of wearing them. The Company has been awful to deal. Most of their replies has been almost computerized... very robotic response. Offering only partial refunds, and when I say partial I mean of the $88 USD i spend they offered $16 USD!
DO NOT BUY FROM THEM!
Shelley,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
No my dress didn't come torn.
The dress was surprisingly decent quality; a little on the loose end but I prefer a little bit of space.
The shoes on the other hand were a bit odd. I ordered a size 9 and as that is the largest size they have, I was a little concerned that they might be too small. However they were actually a bit too big.
The buckle was rather strange too. Not an ordinary clasp buckle, it had a strange hooking element. I'm not sure if the buckle set up is is supposed to be historically accurate (1950s)… that would explain some things, but I would still prefer an ordinary shoe buckle set up.
The T strap of the shoe was too big. The part that goes around the ankle, with the buckle, could be fixed easily by adding holes oneself. However, the part of the T strap, going down the center over the foot, was also too long and I'm not sure if it would be an easy fix.
I feel like it may not be worth sending back the shoes and waiting for them to ship new shoes as it took long enough for the package to get here, and the packaging itself was rather shoddy.
I should add that I am a size 9US women's and the and that sometimes I'm nearly 9.5 to10 in shoe size depending on the company/shoe type and these were still too big.
NOTE: The shipping time did not trouble me, considering I did read what the site said, and they dutifully explained that packages could take up to a month. Shipping can take some time, depending on what your order. My shoes did make it before the dress, and they held the shoes at the nearest shipping facility until the dress had arrived.
Ariana ，
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
It took a little to get here but I was impress with the quality of the dress. Got many compliments and thinking on getting more right now. I highly recommend this website. Beautiful options, classy and nice done.
Diana,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I've ordered several dresses from Retro Stage and will continue to come back and order more. Everything I've ordered has been well made and is classically beautiful when I wear it for work. I will venture into their shoe selection next!
Malissa,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Ho ordinato due vestiti, che sono stati spediti con due pacchi diversi. Il secondo è arrivato in ritardo, dopo numerose sollecitazioni, e ho dovuto pagare tasse doganali. Non comprerò mai più
Veronica,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
In addition, if the package is charged with tariffs, please send the notification document of the tariff to our staff, and we will help you apply for compensation.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Renee,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team