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Retro Stage

2.8

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Retro Stage Reviews Summary

Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.

service
221
value
211
shipping
223
returns
152
quality
206
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Texas
1 review
0 helpful votes
Follow Hannah K.
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My favorite dresses
April 13, 2022

I absolutely love their dresses. I have always loved vintage clothes, and for the price point you couldn't ask for better dresses. This is my second order with them and I am SOOOOO excited. I will continue to buy clothes from them. I feel so beautiful in their dresses

Date of experience: April 12, 2022
Candy L. Retro Stage Rep
over a year old

Hannah,
Thank you so much for sharing a five-star review with your gorgeous photos!
We're so happy to see that our dresses are pretty and fit well with you, Looking forward to serving you again.

Any more requests, please kindly contact me via email address: [email protected]

Yours Sincerely,
Retro-stage Team

Florida
1 review
1 helpful vote
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Stay away from this company. After you purchase a item for the amount on there website. They take a additional "fee" from your account without authorization. Luckily mines was only a couple bucks, however no one has reached out to me after I have emailed. And I don't understand what the "fee" is for.
Stay away you can get these products off Amazon.

Date of experience: April 2, 2022
Candy L. Retro Stage Rep
over a year old

Sarah,
We are so sorry to hear about the problem with your payment.
Retro-stage never ever let any of our customers lose money on our site.
Our system will email to customers as soon as the order is paid, could you please check your inbox/ spam for that?

May I know your order number?
Once I find your order on our system, I will try my best to help you move on to the next step.
Any more requests, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Canada
2 reviews
1 helpful vote
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1950's dresses
March 28, 2022

I have absolutely loved every dress I have gotten from this website. They have all fit me perfectly an been so cute! Would highly recommend.

Date of experience: March 27, 2022
Candy L. Retro Stage Rep
over a year old

Melia,
Thank you so much for sharing a five-star review with your gorgeous photos!
We're so happy to see that our dresses are pretty and fit well with you, Looking forward to serving you again.

Any more requests, please kindly contact me via email address: [email protected]

Yours Sincerely,
Retro-stage Team

Virginia
1 review
0 helpful votes
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After order fixings
March 23, 2022

I placed an order a couple weeks ago, but I'd gotten the wrong size. After realizing this, I sent an email to customer support and they were able to alter my size before my parcel shipped!

Date of experience: March 23, 2022
Candy L. Retro Stage Rep
over a year old

Abigale,
Thank you so much for taking the time to share a five-star review.
We're so happy to hear that you are satisfied with our service, Looking forward to serving you on your next purchase.

Any more requests, please kindly contact me via email address: [email protected]

Yours Sincerely,
Retro-stage Team

Virginia
1 review
3 helpful votes
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Buyer Beware
March 16, 2022

This is a scam Chinese company that takes forever to ship to you, sends emails that barely make sense and the products are very poor quality. Return process is ridiculous and you generally are only going to get more poor quality clothing vs money back. Spend a few more bucks and go somewhere like ModCloth or Unique Vintage.

Date of experience: March 16, 2022
Candy L. Retro Stage Rep
over a year old

Ori,
Thank you for your message.
Retro-stage never ever let any of our customers lose money on our site.

May I know your order number?
Once I find your order on our system, I will try my best to help you move on to the next step.
Any more requests, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Colorado
1 review
0 helpful votes
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Retro Stage = AMAZING
March 14, 2022

Overall, Retro Stage is AMAZING! They truly strive for excellence, from their various choice of vintage wear to their customer service. I see my package come in the mail and I can't wait to try it on. I get various compliments from friends and family, and I tell them about this company! I highly recommend Retro Stage if you're looking for flirty dresses, professional wear, or fun in the sun swimwear.

Date of experience: March 14, 2022
Candy L. Retro Stage Rep
over a year old

Michaela,
Thank you so much for taking the time to share a five-star review.
We're so happy to hear that you are satisfied with our service and goods, Looking forward to serving you on your next purchase.

Any more requests, please kindly contact me via email address: [email protected]

Yours Sincerely,
Retro-stage Team

Singapore
1 review
0 helpful votes
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He comprado en esta empresa desde hace años y son serios, rápidos y con productos de calidad. Ahora le ayudo a mis amigas a comprar en esta empresa

Date of experience: March 8, 2022
Candy L. Retro Stage Rep
over a year old

Amparo,
Thank you so much for your love of our goods and services!
Looking forward to dealing with you on your next purchase.

Any more requests, please kindly contact me via email address: [email protected]

Yours Sincerely,
Retro-stage Team

Australia
1 review
1 helpful vote
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Just Dont
February 9, 2022

I got the 1950s Floral Patchwork Swing Dress. The dress was supposed to be cotton but it feels more like cheap synthetic (I have worked with fabrics so I do know the difference). The dress does not have any pleats in it as it shows on the picture on the website, they were ironed in. There is no way this could be considered a swing dress from the 1950's even if it had a petticoat underneath it. Additionally, the dress smells of vinegar. The dress costs more than what it is worth, just dont bother.
I emailed to get a refund last week and haven't heard anything back.
If I could give less than one star, I would.

Date of experience: February 9, 2022
Candy L. Retro Stage Rep
over a year old

Triarn,
Thank you for your share and so sorry to hear that the quality does not meet your requirement.
It is easy to return in retro-stage.
We reply to emails within 24 hours.

May I know your order number?
Could you please provide the email address or the shipping address which you used for your order for double-checking?
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more requests, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Kentucky
1 review
0 helpful votes
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Terrible service
February 3, 2022

I ordered 2 items over a month in advance of needed date. Unfortunately, they did not arrive until over a month after the company provided delivery date (over 60 days total). Attempts to reach out to customer service provided no information outside of what I could see myself on tracking and provided no apology for the issues. Customs can be difficult, but in my experience, runs smoothly when paperwork is completed accurately. This was an unfortunate experience I had that could have been greatly mitigated had the company taken a more proactive approach when they failed to deliver as promised.
Contents of order were satisfactory, but nothing exceptional. Definitely not worth the hassle of ordering from this company when the same product could have been purchased stateside. I should have done an image search ahead of time. Lessons learned.

Date of experience: February 3, 2022
Candy L. Retro Stage Rep
over a year old

Elizabeth,
Thank you for your message and so sorry to hear that.

Retro-stage never let any of our customers lose money in our shop.
May I know your order number?
Could you please provide the email address or the shipping address which you used for your order for double-checking?
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more requests, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Canada
1 review
1 helpful vote
Follow MJ L.
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Do Not Order
January 28, 2022

Very disappointed in my experience. First, my shipment of two dresses took TWO months to arrive (for reference, I had two other packages from China arrive within two weeks). When they finally did arrive, I noticed they were made out of a cheap, scratchy material. When I finally put them on, they were huge on me! I'm 36" (bust), 27" (waist), 38" (hip) and ordered the small... by their size chart these should be small on me! They were both at least 2-4 inches large in multiple spots. I contacted customer service and they offered me either a coupon for the site (why would I buy more huge dresses that were already the smallest size available?) or to return them, shipping out of pocket. Shortly after I saw one of the dresses I bought being sold by a more reputable vendor -- they are obviously cheap knockoffs of stolen designs. Very disappointed.

Date of experience: January 28, 2022
Candy L. Retro Stage Rep
over a year old

MJL,
Thank you for your message and so sorry to hear that.
May I know your order number?
Could you please provide the email address or the shipping address which you used for your order for double-checking?
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more requests, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

France
1 review
0 helpful votes
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Great site
January 23, 2022

Good product and great reaction from after sales department.
The follow of the shipping is easy and very good.

Date of experience: January 22, 2022
Candy L. Retro Stage Rep
over a year old

Corinne,
Thank you for providing such positive feedback.
We are so happy to hear that our after-sales service and product quality meet your requirement, you are happy with them.

Any more requests, you are welcome to contact us.
Our email address is [email protected].
Any more requests, please feel free to let me know and we will surely try our best to help you.
Kind regards,
Retro-stage Customer Service Team

Canada
1 review
0 helpful votes
Follow M C.
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Very cute items happily received!
January 19, 2022

I am a 50 year old, size 16,5'6" woman with a mama belly and shopping online isn't always fun, but this website is different! I enjoyed the shopping experience and found the prices were fairly reasonable. The big question was - how's the quality? I was hoping when I tried on my purchases that they'd fit right and I wouldn't be disappointed and am relieved and happy to say they're great! I purchased a very cute retro bikini and a jumpsuit in XL and they're both darling! The bikini top fits a bit small (more like L), but still looks lovely together with the bottoms which hide all my stretch marks! I really like the higher waist and the leg hole cuts not high cut - so I can even skip shaving the bikini line. The jumpsuit opens a bit deeper into the cleavage area than it appears in the photo, so unless I'm feeling riskay, I'll need to wear a strapless halter, but overall, it falls luxuriously over my usually noticable cellulite/fatty areas without showcasing them, and is unique and sexy! The shipping wait was about 2 weeks (China to Canada), and came in two different packages but both still arrived the same day in good shape. I will likely be back to shop Retro-Stage again.

Date of experience: January 18, 2022
Candy L. Retro Stage Rep
over a year old

M C.
Thank you so much for getting in touch with us and for taking the time to leave us a four-star review.
We're delighted to hear that you are pleased with the quality, and we will try our best to process our product in the future.
Looking forward to dealing with you on your next purchase.
Any more requests, please feel free to let me know and we will surely try our best to help you.
Our email address is [email protected].
Kind regards,
Retro-stage Customer Service Team

Colorado
1 review
3 helpful votes
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Hope was disappointed
January 19, 2022

I ordered 2 dresses and shoes to match. All their clothing came from China which was an initial bad sign. I get the clothes in after a month and found myself disappointed by the quality of the fabric. All the fabric for the dresses was cheap costume quality. On the plus side, the clothing did appear like the images did, but the fabric and stitching was sad to look at. I got nice fabric boots with fluff on them and the cut of the fluffy accessorizing the boots was not clean and saw excess protruding out from where it was stitched in. It is definitely expensive compared to the actual quality you receive. As excited as I was to finally afford to gift myself their products, I unfortunately do not believe I will order from there again...

+9
Date of experience: January 18, 2022
Candy L. Retro Stage Rep
over a year old

Kira,
Thank you for your message and so sorry to hear that.
We are so sorry that the quality of our items does not meet your requirement.
You can return back to get a full refund.
We would like to provide you with the return guide in detail to help you return.

May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more requests, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

RU
1 review
0 helpful votes
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Супер платье)
January 12, 2022

Заказала платье 31.10.2021 получила 12.01.2022, доставку задержали новогодние праздники. Продавец отправил быстро, посылка отслеживалась) немного не угадала с размером, это уже мое упущение) тем не менее платье красивое, пошив ровный, ткань приятная, цвет насыщенный) спасибо

Date of experience: January 11, 2022
Candy L. Retro Stage Rep
over a year old

ANNA,
Thank you so much for getting in touch with us and for taking the time to leave us a five-star review.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
Any more requests, please feel free to let me know and we will surely try our best to help you.
Our email address is [email protected].
Kind regards,
Retro-stage Customer Service Team

California
1 review
0 helpful votes
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Cutest Vintage Stuff
January 3, 2022

I LOVE Retro Stage! I've bought 3 jumpsuits - ALL super cute and all fit perfectly. Had to have them hemmed because I'm short, but other than that, Retro Stage is my GO-TO for awesome vintage clothes. Also, the prices are VERY reasonable. I have my jump suits dry cleaned so they remain new. Please make more jump suits!

Date of experience: January 2, 2022
Candy L. Retro Stage Rep
over a year old

Alicia,
Thank you so much for getting in touch with us and for taking the time to leave us a five-star review with the wonderful photo.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
Any more requests, please feel free to let me know and we will surely try our best to help you.
Our email address is [email protected].
Kind regards,
Retro-stage Customer Service Team

Canada
1 review
2 helpful votes
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I made a purchase on NOvember 11,2021,
Its January 1,2022.
I still haven't received my order, Keep going back and forth with seller. Finally I asked for a refund, because my order hasn't been received, and was rejected.
Bought from the online store, shipped from china with a tracking number that's no where to be found.
I think this business is fake and its a scam.
Don't let the merchandise deceive you because their service is the worst ever and it sucks.
I guess I just threw $80 dollars in the garbage.
Do not buy from these people they are not up to their words.
OH and was forced to give 1 star when it really deserves no stars.

Date of experience: January 1, 2022
Candy L. Retro Stage Rep
over a year old

Paulo,
We would really like to help, but we found out you left this review without any order number.
Could you please provide your order number?
Our email address is [email protected].
Any more requests, please feel free to let me know and we will surely try our best to help you.
Kind regards,
Retro-stage Customer Service Team

Canada
1 review
0 helpful votes
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Trouble
December 29, 2021

I have ordered twice from retro stage, my first order I had no issues with. It came within the 30 days as states in the website. My second order. It's been well over 30 days and I have no idea where it is. I've been in contact with the customer service department and I'm getting no where. The last update for my tracking was 20 days ago and it's saying the aircraft landed in designation country, but my local shipping agency hasn't received the package or any updates since November. I'm at the point of I just want a refund and to find a different store to order from. Oh also, I've been told by customer service after a few days of receiving information I already has and being told to contact my local shipping company, that my item has been in customers for about 20 some days and to be more patient and wait for my package. I will never be ordering from them again

Date of experience: December 28, 2021
Candy L. Retro Stage Rep
over a year old

Em,
Thank you for sharing your comments with us.
We are deeply sorry to learn that your experience was not good.
Please provide your order number so that we can track your parcel for you soon? Our email address is [email protected].
Our customer service team is always at your service, if you have any other questions, we are happy to help you!
Enjoy the rest of the day!
Retro-stage Customer Service Team

Missouri
1 review
1 helpful vote
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*** UPDATE***
After telling me to pay an extra $35 dollars (after already paying close to $75 originally) and then even going back on that because I was not happy with that outcome. They only gave me a partial refund of $15... Still not happy
*********************************************************************************************************************
After waiting several weeks for my order not only did they not fit but they want more money to exchange.
I ordered two dresses, poor quality fabric for looking like they should be warm. They were both size 8 but one was listed as a Medium size 8 and the other a Larg size 8. I always wear a size 6 to 8 but neither one of them fit.
Trying to contact them is nearly impossible. I emailed them first with no response I called them using their contact button which led to an automated recording that said it wasn't a working number. I then used their chat on their page. It said that they would email me within 24 hours... Which they did not. So I searched their page and found another number which took me straight to someone's personal voice mail. There was no indication that it was to this company.
When I finally received an email they wanted me to pay an extra $35 dollars (after already paying close to $75 originally) for them to send me an exchange because "The return and the exchange are more complex and time-consuming." Yes, I get to keep what I have but why would I? So I would be paying around $110 for two dresses that should have fit, and at the original price.

Date of experience: December 23, 2021
Candy L. Retro Stage Rep
over a year old

Dominique,
Thank you for your comment!
I apologize for any disappointment with your recent order.
Please feel free to contact us and provide your order number?
Our email address is [email protected].
If there is anything we can help you with, please feel free to let us know. We are eager to help you and are happy to help as much as we can!
Merry Christmas!
Kind regards,
Retro-stage Customer Service Team

Australia
1 review
0 helpful votes
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Beautiful clothes
December 23, 2021

Wonderful fashion with a very professional team managing it. I order from Australia and I'm always very happy with my experience.

Date of experience: December 22, 2021
Candy L. Retro Stage Rep
over a year old

Nicole,
Thank you so much for getting in touch with us and for taking the time to leave us a five-star review.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
If you need to get in touch at any time, please don't hesitate to do so by emailing [email protected].
Kind Regards,
Retro-stage Customer Service Team

Texas
1 review
4 helpful votes
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Never Even Received
December 7, 2021

I had ordered 2 dresses from the company hoping that a month would be enough time to receive them. 2 months later I get a notification that my package was delivered. Check my assigned lockboxes and lockers for my complex and NOTHING. Opened 2 cases with my local USPS and going back and forth with the seller I was pretty much told that it sucks to be me and if I'd like to pay more they'd send something else. I understand that that's the risk we take ordering online but really do better.

Date of experience: December 7, 2021
Candy L. Retro Stage Rep
over a year old

Emily,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team