Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Retro Stage

Retro Stage

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Retro Stage?
grey stargrey stargrey stargrey stargrey star

Retro Stage Reviews Summary

Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.

service
221
value
211
shipping
223
returns
152
quality
206
This company does not typically respond to reviews

We monitor reviews for authenticity

Costa Rica
1 review
2 helpful votes
Follow Anyel j.
Unfollow Anyel j.
Share Review
Report Review

Amazing
August 7, 2019

I really love my dress is so beautiful and good.
I am very grateful to retro stage, they gave me good attention, they helped me when to locate my package until I arrived home.
My package arrived in a month
But it was worth the wait.
I loved it and will continue shopping.

Date of experience: August 7, 2019
Japan
1 review
2 helpful votes
Follow azusa t.
Unfollow azusa t.
Share Review
Report Review

My watermelon dress is so unique that every single person I saw in it complimented saying it was cute or asking where I bought it. This is definitely a best dress I have ever bought!

Date of experience: August 7, 2019
Canada
1 review
1 helpful vote
Follow Amanda E.
Unfollow Amanda E.
Share Review
Report Review

Site was extremely user friendly. My order shipped faster than I expected, almost instantly. I will be looking forward to ordering again.

Date of experience: August 2, 2019
Australia
1 review
1 helpful vote
Follow Alanah W.
Unfollow Alanah W.
Share Review
Report Review

There was a mishap with the order (on my behalf) and the customer service (Bree) was super nice and helpful and got my order back on track :)

Date of experience: August 2, 2019
Norway
1 review
1 helpful vote
Follow Lia C.
Unfollow Lia C.
Share Review
Report Review

1950s retro dress
July 31, 2019

For a long time, I kept browsing the Retro Stage webpage, trying to decide which dress to buy, since they're all so beautiful and unique. I made my choice and I absolutely love the dress. Although it took some time to get it delivered (but within the 15 business days, as stated on their page), I am very happy to have waited. It's a 1950s retro dress, that fits wonderfully (sizes fit with what I usually wear) and I cannot wait to wear it at an upcoming family function. Very good quality and very affordable prices!

Date of experience: July 31, 2019
California
2 reviews
1 helpful vote
Follow Rebecca T.
Unfollow Rebecca T.
Share Review
Report Review

I purchased two 1920's dresses and a 1920's flapper accessory set. Everything is as it appeared on the website. The beautiful dresses fit perfectly (Size XL) with just a bit of stretch in the material. Both are well made and fully lined. The accessories set is perfect and well-made for the price (>$20 U.S. dollars) I look forward to wearing the costumes to our upcoming parties!

Date of experience: July 22, 2019
GB
1 review
1 helpful vote
Follow Jade W.
Unfollow Jade W.
Share Review
Report Review

I have 2 dresses from retro stage. Both are super comfortable and super gland I love the way the long fringe moves as I walk and dance. When I wore it to a wedding everyone said I looked great and the were all surprised that it was so cheap and bought online. My favourite retrostage dress is black, floor length and covered in sequins. It's dramatic, eye catching and stunning to wear. Perfect affordable dresses for anyone that wants to stand out.

Date of experience: July 22, 2019
Australia
1 review
0 helpful votes
Follow Sharon s.
Unfollow Sharon s.
Share Review
Report Review

Was very disappointed in my first and last order. The dress is nothing like the picture and sizing is not the same as what is on the web site. I am left to try and sell the two dresses I purchased as its to expensive to send goods back but I am sure thats what the companies want. When I purchased they never said it was out of stock at any times but once I paid for the goods I was told I had yo wait. Very disappointed with the quality and that it is nothing like the picture

Date of experience: July 20, 2019
Candy L. Retro Stage Rep
over a year old

Hi Sharon,
Thank you for your order and so sorry to hear about the problem.
I tried to check your order via your name but failed, could you please kindly provide your order number so that I can check and help you soon?
Please kindly contact our serviceman via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,
Bree

New York
1 review
1 helpful vote
Follow Kim P.
Unfollow Kim P.
Share Review
Report Review

Excellent quality!
July 22, 2019

I ordered the 1920's sequin maxi dress in Apricot. The quality exceeded my expectations, and the detail is amazing!. Be patient with shipment, it is well worth it. The communication from customer service was also great. My messages were responded to very quickly.

Date of experience: July 20, 2019
Washington
1 review
1 helpful vote
Follow Mary L.
Unfollow Mary L.
Share Review
Report Review

Love my 50's dress
July 16, 2019

I love the 50's dress I bought. Fits perfectly and looks better then I expected from the pictures. The shoes are really comfy, but a bit tight (suggest going up a size if you order shoes). I wore both to the theater and was asked where I got the shoes.
I just ordered a skirt and if it is as I expect - i'll be ordering 2 more in the other colors available.

Date of experience: July 15, 2019
Michigan
1 review
1 helpful vote
Follow Colleen M.
Unfollow Colleen M.
Share Review
Report Review

Placed order on 6/8 & it finally arrived on 7/15. Terribly frustrating on the delivery part. Given a track number that just showed it sitting in China since 6/27. Checked one last time today & tracking number suddenly showed it was to be delivered today. The dress is beautiful & fits perfectly! The trick to this site is to order at least 8 weeks before you actually need the item.

Date of experience: July 15, 2019
California
1 review
1 helpful vote
Follow Jo B.
Unfollow Jo B.
Share Review
Report Review

Fabulous!
July 14, 2019

I love this company. I am having a 1920s themed birthday celebration next year and have been searching for the perfect dress. I was spoilt for choice! The dress I received was well made and completely as described, and extremely good value. Customer service was very good, I was informed of there being a delay and offered a refund. As I was in no rush, there was no problem. The dress arrived a few weeks later, only days after it was shipped. I have since ordered a second dress and am getting my daughter to chose one too.

Date of experience: July 13, 2019
South Africa
1 review
2 helpful votes
Follow Jacqueline C.
Unfollow Jacqueline C.
Share Review
Report Review

Love It!
July 12, 2019

I ordered a dress and I was scared that there may be issues because I am all the way in South Africa but there were no issues! The dress arrived in less than 2 weeks. It was beautiful and it fit perfectly! I just ordered another dress! :D Would add a photo but I don't have a photo of it right now.

Date of experience: July 12, 2019
Ireland
1 review
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

Still not arrived
July 10, 2019

So my dress still hasnt arrived after 5 weeks and 2 days and BREE now said the tracking number is not from her shop, so I sent her a copy of her email stating that I have been given a new number (which is the one she said isnt from her shop)

I think its time I went to fraud department as there is clearly no dress on the way.

Date of experience: July 10, 2019
Candy L. Retro Stage Rep
over a year old

Hi Carol,
I am so sorry to hear the problem.
I tried to check your order via your name and the tracking number LL472141542CN but both failed, could you please kindly provide your order number so that I can check for you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,

Texas
1 review
1 helpful vote
Follow Tiffany J.
Unfollow Tiffany J.
Share Review
Report Review

I wish I read the reviews before ordering. My items took forever to come. I called to cancel the order, and they made me wait until I received them to return them. I ordered 4 items (dress, accessories, nylons, and shoes) all together, yet they shipped them separately. I had to pay for return shipping. It took them approximately a month to refund me! The contact phone number shown is not real. It sounded like some one of Indian decent or someone foreign would answer, and I called several times. Same voice and accent each time. When I emailed, the response was such a lapse in time. I'd email during normal hours, the responses were at 3 a.m. Don't waste your time.

Date of experience: July 4, 2019
Candy L. Retro Stage Rep
over a year old

Hi Tiffany,
I am so sorry to hear the problem.
I tried to check your order via your name but failed, could you please kindly provide your order number so that I can check for you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,
Bree

Illinois
1 review
1 helpful vote
Follow Veronica W.
Unfollow Veronica W.
Share Review
Report Review

These people don't return your emails. I ordered a dress and cape size 1x. I wear a 13. The dress does not come over my head. The phone number no one answers. I'm getting in touch with the better business bureau and if you feel you've been scammed I suggest you do the same. This is the worst place I've ever dealt with. We need to get together and try to shut them down from selling on the internet. Does anyone have any ideas? $65.00 wasted.

Date of experience: July 2, 2019
Candy L. Retro Stage Rep
over a year old

Veronica,
I am so sorry to hear that.
I tried to check your order via your name but failed, could you please kindly provide your order number and show some photos of the problem so that I can show the problem to our factory to improve the problem soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,
Bree

Florida
1 review
1 helpful vote
Follow Cassie G.
Unfollow Cassie G.
Share Review
Report Review

Retro Stage provided me with wonderful customer service. The dress I ordered arrived in perfect condition & fit me perfectly. I would recommend Retro Stage.

Date of experience: June 26, 2019
Candy L. Retro Stage Rep
over a year old

Hi Cassie,
Thank you for your order in Retro Stage.
Thank you very much for sharing your great comments! We are always committed to providing more affordable and higher quality products. Our aim is to make a good life at your fingertips.

Looking forward to serving you again.
Have a nice day.
Yours,
Bree

Australia
1 review
1 helpful vote
Follow Cathy K.
Unfollow Cathy K.
Share Review
Report Review

I bought a 1920's for a cruise and was a little worried about it getting to Australia in time, I emailed Retro-Stage and asked when it would be here, I was told 1 of the dresses were out of stock so I changed to a different colour. Love the dress and other things I ordered and they arrived in plenty of time. Small sizing but will be ok.
Thank you Retro-Stage.

Date of experience: June 24, 2019
Malta
1 review
3 helpful votes
Follow Priyanka S.
Unfollow Priyanka S.
Share Review
Report Review

Amazing!
June 23, 2019

This was my second purchase from RetroStage and yet again I am so happy and thankful. Thank you RetroStage :)) ))) I am attaching picture too so that it will say all.

Date of experience: June 21, 2019
Candy L. Retro Stage Rep
over a year old

Hi Priyanka,
Thanks for your love of the dresses from retro-stage.

I am very happy to hear that you are very satisfied with the dresses you received! We are always committed to providing more affordable and higher quality products. Our aim is to make a good life at your fingertips.
If there have any more request, please kindly contact me via email address: [email protected]
Looking forward to serving you again.
Have a nice day.
Yours,
Bree

Texas
1 review
1 helpful vote
Follow Sandra s.
Unfollow Sandra s.
Share Review
Report Review

I ordered this dress for my first daughter's wedding, after she had already ordered all her bridesmaid dresses. She had such a good experience she wanted me to order my mother's dress through this website. They guaranteed shipping between seven and 10 business days with expedited paid shipping. I did so and to this day still have not received my dress. The wedding is in two days most likely I'm going to have to go out tomorrow to buy a different dress. Absolutely unsatisfied and when I emailed them about the situation all I received was a return email giving me a different website to track my shipping telling me the same thing, that my package still had not been delivered to them! I want my money back. Make sure you order months in advance to make sure you get your dress when you need it

Date of experience: June 19, 2019
Candy L. Retro Stage Rep
over a year old

Hi Sandra,
Thank you for your order in retro-stage.
I am so sorry to hear that.
I tried to check your order via your name but failed, could you please kindly provide your order number and show some photos of the problem so that I can show the problem to our factory to improve the problem soon?
You can contact us via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,
Bree