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Retro Stage Reviews Summary
Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.
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Ordered items at the end of May and still have yet to receive them. Published shipping estimate "Shipping time: Normally it will take 8-15 business dayssome places will take 1-2months because of the long distance, such as South Africa, etc.)" - I'm not in South Africa. Tracking information provided didn't update for 12 days and when it did, items never left Asia. Item location never specified and while customer service did get back to me in a timely manner about verification of tracking number, I ended up ordering replacement item from Amazon. If you don't need your order in a reasonable amount of time, stick with Retro Stage otherwise you're better off looking elsewhere.
I ordered 2 dresses and one petticoat for my daughter for graduation 5-22-19 and to this day, it has not arrived. I tried calling their 213 number (LA country) and it does not go through. I don't want the dresses anymore. I just want our refund. $90.00. Can't get ahold of anyone. No tracking number. Order number #FD*******. *******@gmail.com
Hi Angie,
Thank you for your order FD158121 in retro-stage.
Your order has been shipped out into 2 parcels, both of the parcels are on the way and you will get them in 2 to 3 days, we have emailed you the tracking number and tracking information, please check your inbox.
If you don't want the dresses anymore, after you get the parcels, please contact me about the return, I will help you then, okay?
Please kindly contact me via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,
Bree
Dress is beautiful, good material, fit perfectly. Got a lot of compliments on the night! And the really helpful customer service team was able to help me with a delay in the shipping so it got to me just in time for the party.
Hi Rose,
Thank you for your order in retro-stage.
Thank you very much for sharing your great comments! We are always committed to providing more affordable and higher quality products. Our aim is to make a good life at your fingertips.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
Item was returned due to it unraveling. They make you pay for return shipping stating that they will reimburse you. Then state after receiving the returned item that they don't reimburse for shipping.
Hi theresa,
Thank you for your order in retro-stage.
Sorry, we can't find your order based on your existing name. Could you please provide your order number information so that we can help you soon?
Any more request, you can contact us via email address: [email protected]
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
Sizing was perfect on all the dresses I ordered and I was surprised with how great the quality was for such a bargain price. Definitely my go to site for vintage style clothes
Hi Taylor,
Thank you for your order in retro-stage.
Thank you very much for sharing your great comments! We are always committed to providing more affordable and higher quality products. Our aim is to make a good life at your fingertips.
If there have any more request, please kindly contact me via email address: [email protected]
You can also call +86 13092605881
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
Omg! Oh so quick i didnt need to dress till November and it came with in 2 weeks. Dress lovely and im so surprised it actually fit. Not a bad word to say. Thank you Retrostage
Hi Kerry,
Thank you for your order in retro-stage.
Thank you very much for sharing your great comments!
I am so happy to hear that you are very satisfied with the dress and the shipping time.
We are always committed to providing more affordable and higher quality products. Our aim is to make a good life at your fingertips.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
One dress never arrived and I was never credited for it or had a replacement send. The dresses I did receive were so tiny the sizing is crazy I am an a American size 12 I ordered an XXXL and it was still tight. Another XXXL was too big. We had to make them work but because of iffy sizes hard returns or exchanges not knowing if you will get it or not. I would not order from here again. The dresses we got were very pretty and looked good to wear for our event one time. Just a surprise with each order.
Hi Terri,
Thank you for your order in retro-stage.
Sorry, we can't find your order based on your existing name. Could you please provide your order number information so that we can help you soon?
If you have any more request, you can contact us via email address: [email protected]
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
I would NEVER EVER, EVER order from this company again. I ordered 2 dresses back in March for an event. I kept one dress and sent 1 back. The process is AWFUL to go through. They first try to keep your money and issue you a "credit" toward future purchases. When you say "No" they offer to give you the item you want to return for a lower price. Then when you go back and say "No" again, they take several weeks to get back with the info on where and how to return items. After going through all of this, it has been 6 weeks since I priority mailed the dress back... AND STILL NO MONEY. All of this to get $40 back?! Really?!
Hi Caroline W.
Thank you for your order in retro-stage.
About your order return request, I have emailed you to ask for the return tracking number information, please check your inbox and help. I will contact our warehouse colleagues to confirm if we get the return parcel or not. It will take about 2 to 3 business days to confirm after the returned parcel delivered to our warehouse. I will apply the refund to you after we confirmed.
If you have any more request, you can contact us via email address: [email protected]
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
Love the quality and colors of my beautiful dresses. I am hoping to wear one for New Years. While waiting daughter wanted to take family pictures so for fun I brought my dresses and accessories. The results were fantastic!
Brenda
Hi Brenda,
Thank you for your order in retro-stage.
I am deeply grateful for your sharing and beautiful photo.
If there have any more needs, please kindly contact me via email address: [email protected]
You can also call +86 13092605881
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
I have bought 2 beautifully unique dresses from this business! They are high quality and at a great price! Very elegant. I received many complements.
Hi Kaitlyn,
Thank you for your order in retro-stage.
Thanks for your words. So glad the dresses makes you satisfied.
If there have any more request, please kindly contact me via email address: [email protected]
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
I bought a dress that looked liked a girls dress not a woman's I have been trying to get you to give me the place to send it back it has been nearly five weeks last thing I got was all in French could you please send me a label to send tge dress back. Order FD******* Green ******* swing dress green XXL. *******@icloud.com
Hi Ann,
Thank you for your order in retro-stage.
I am so sorry for the dress small for you, about your return request, we have emailed you the guide of return in details, please check the inbox.
If you have any more request, you can contact us via email address: [email protected]
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
I like this place. Beautiful dresses in retro style. Price, shipping and contact is fine for me and that's what every successful partnership is about. I highly recommend this store
Hi Lou,
Thank you for your order in retro-stage!
I am so happy to hear the dress makes you satisfied.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
I placed my order on February 19th assured delivery in 7 to 10 days. The Gala was on March 8th and the dress arrived on March 12th.
Hi Marcia,
Thank you for your order in retro-stage!
Sorry, we can't find your order based on your existing name. Could you please provide your order number information so that we can help you soon?
You can contact us via email address: [email protected]
You can also call +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
I love this dress! It's gorgeous and the price point is excellent! Fits so beautifully! My friends are full of praise for my dress! I am very satisfied with this shopping
Hi Hazel,
Thank you for your order in retro-stage!
I am so happy to hear the dress makes you satisfied.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
This is the worst business ever. I don't ever write reviews but I'm seething. My dress was supposed to be delivered and they attempted on a Saturday when my business was closed. They said they would reattempt to deliver on the next business day, but one week later and it never arrived. I emailed the company several times but only got a robot response back with my tracking number which didn't help me at all (I already had that information). Then I called the phone number and either was directed right to a voicemail or a person who refused to acknowledge me on the other line. I will probably never get my $70 back and I'm PISSED
Hi Amy,
Thank you for your order in retro-stage!
About your order, we have emailed you the tracking information, you will get the parcel in a few days, Please keep your phone available, the courier will call you and send the parcel to your hand.
If there have any more request, please kindly contact our serviceman via email address: [email protected]
You can also call 86-0775-89619517 or +86 13092605881
Await your response.
Have a nice day.
Yours,
Bree
The dress is beautiful and fit my daughter like a glove! She is very pleased with her purchase. I am satisfied with the dress both in quality and price!
Hi Milo,
Thank you for your order in retro-stage!
We are so glad to see your share!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The dress is so much fun, and fits great. I wear a size 6, it fits perfectly and is just adorable. Great for Gatsby Parties or Holiday Parties. Great, great value!
Hi Maud,
Thanks for your order in retro-stage!
I am so happy to see your share!
If there have any more request, please kindly contact me via email address: [email protected]
We will serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
My dress came in the mail today and it far exceeded my expectations! I can't get over how pretty it is (I ordered black & gold) and how well it fits. I normally wear S/size 4 (5'7" and 125 lb) and ordered a small. For an inexpensive dress, the quality is really impressive and I highly recommend!
Hi Phoebe,
Thanks for your order in retro-stage!
Thanks a lot for your share!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
To tell you the truth this dress exceeded my expectations. The embroidery on it is first class and the dress is absolutely beautiful! You cannot beat the quality of this dress for the price you pay. The length, the fit, the color, the look... I love absolutely everything about this dress AND I look great in it. Unfortunately, I don't have a picture available yet.
Hi Lillian,
Thanks for your order in retro-stage!
I am so happy to see your share!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
Beautiful color, and fit well over my curves, unlike some dresses of this sort which are too narrow..
Hi Byron,
Thank you so much for your order in retro-stage and we are so glad to hear you love the dress!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amber,
Thank you for your order in retro-stage.
I am so sorry to hear that.
I tried to check your order via your name but failed, could you please kindly provide your order number and show some photos of the problem so that I can show the problem to our factory to improve the problem soon?
Please kindly contact our serviceman via email address: [email protected]
Or you can call 0755-84876109 / +86 13092605881
Have a nice day.
Yours,
Bree