Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Retro Stage

Retro Stage

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Retro Stage?
grey stargrey stargrey stargrey stargrey star

Retro Stage Reviews Summary

Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.

service
221
value
211
shipping
223
returns
152
quality
206
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Tia D.
Unfollow Tia D.
Share Review
Report Review

I purchased my 1st dress a month or so ago and I LOVED it. I immediately ordered 3 more! The fit is perfect. The weight of the fabric is just right and just the right amount of give. Order the crinoline slip for the perfect look! I will definitely order again. 100% recommend.

Date of experience: July 5, 2021
Candy L. Retro Stage Rep
over a year old

Tia,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Texas
1 review
5 helpful votes
Follow Kathrine D.
Unfollow Kathrine D.
Share Review
Report Review

Poor quality
July 3, 2021

I ordered the1950s Patchwork Bowknot Swing Dress on pre sale. Because it was 100% polyester it feels like a cheep costume dress from a halloween store. I am glad I noticed the buttons were glued on. So when I put it in the dryer the buttons came off. Even the bows did too! I chose the small size so it could hug my form nice and well. The one English letter on the Chinese tag said small. It was not a small size, it might have been a large size. I am glad I can sew, this dress needs to be fixed.

If Retro stage is outsourcing, please make sure it is a quality source. I honestly hope that their other outfits are not like this one. Because there are a few other ones I would like to wear. But I am very hesitant to get more.

Date of experience: July 2, 2021
Candy L. Retro Stage Rep
over a year old

Kathrine,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

California
1 review
0 helpful votes
Follow S M.
Unfollow S M.
Share Review
Report Review

Retro Stage Review
June 29, 2021

I pre-ordered a swimsuit and was bummed it wasn't going to be available for a few weeks. However the customer service was good and they gave me a discount for my next order to compensate for the long wait! Also, they have a great selection of decades and styles to choose from!

Date of experience: June 29, 2021
Candy L. Retro Stage Rep
over a year old

S M.,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Indiana
1 review
3 helpful votes
Follow Emily H.
Unfollow Emily H.
Share Review
Report Review

I ordered three dresses from the company. They sent them three weeks later. I was traveling when they finally arrived. Two didn't fit but when I tried to exchange them, I was told I had passed the 15 day return policy deadline. I wrote to explain the situation, and they said they could not make an exception to their policy. Very backward thinking in terms of their business practices. Certainly not a customer-friendly business.

Date of experience: June 28, 2021
Candy L. Retro Stage Rep
over a year old

Emily,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Illinois
1 review
0 helpful votes
Follow Kim A.
Unfollow Kim A.
Share Review
Report Review

The website is in Chinese and of no help. Could not track the package or the order, even though I have the number. I guess I'm out of luck. Such a shame too, because the photos of their product is beautiful.

Date of experience: June 25, 2021
Candy L. Retro Stage Rep
over a year old

Kim,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Canada
1 review
0 helpful votes
Follow Sandra L.
Unfollow Sandra L.
Share Review
Report Review

I absolutely love my new clothing... it is so beautiful. I will enjoy wearing my new clothes both out and also around the house.

Date of experience: June 25, 2021
Candy L. Retro Stage Rep
over a year old

Sandra,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Texas
1 review
1 helpful vote
Follow Allyson M.
Unfollow Allyson M.
Share Review
Report Review

Swimsuits
June 25, 2021

I ordered two swimsuits. They did take a bit to ship but not a horrible amount of time. I received emails all the time about my order. I would most definitely purchase from them again.

Date of experience: June 24, 2021
Candy L. Retro Stage Rep
over a year old

Allyson,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Canada
1 review
0 helpful votes
Follow Brittany H.
Unfollow Brittany H.
Share Review
Report Review

Their clothes are great quality and affordable prices very stylish and I am more than pleased with the fit. I will be ordering many more outfits from this company.

Date of experience: June 24, 2021
Candy L. Retro Stage Rep
over a year old

Brittany,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Georgia
1 review
6 helpful votes
Follow Justin M.
Unfollow Justin M.
Share Review
Report Review

Fraud
June 24, 2021

Chinese warehouses with a call center in US. They don't answer phones or emails. Has been 3 months and still have not received product or refund. Finally q lady called me back and claimed she is the manager and the only person there who we could talk to. She threatened to hang up on me if I wouldn't trust her to refund money with no receipt. The phone number is not in the US or shows as a business on Google search. Please do not risk you credit card, personal information or patience with this 3rd party scaming company. I could learn to make the dress you want faster than you can fight the charges on your credit card

Date of experience: June 23, 2021
Candy L. Retro Stage Rep
over a year old

Justin,
Thank you for your message and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

RU
1 review
0 helpful votes
Follow Oksana E.
Unfollow Oksana E.
Share Review
Report Review

Отлично!
June 16, 2021

Платье до России дошло менее, чем за месяц, село идеально, размерная таблица составлена точно. Платье выглядит а точности как на картинке.

Date of experience: June 15, 2021
Candy L. Retro Stage Rep
over a year old

Oksana,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Australia
2 reviews
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

Fabulous!
June 9, 2021

Fabulous clothes, very well made, fabulous shoes, very good with the sizes. Will definitely keep buying products from this store. Great delivery times as well.

Date of experience: June 7, 2021
Candy L. Retro Stage Rep
over a year old

Christina,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Maryland
1 review
0 helpful votes
Follow Natali B.
Unfollow Natali B.
Share Review
Report Review

I love this dress!
June 7, 2021

I love this dress! It was totally worth the wait. It took about a month but came in a nice package. It was totally a wonderful dress because of the breezy, light, comfy material. The pattern was very fun with the flamingos. (Got the 1950s flamingo swing dress) I will definitely order again and highly recommend their wonderful, creative clothes!

Date of experience: June 5, 2021
Candy L. Retro Stage Rep
over a year old

Natali,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Pennsylvania
1 review
0 helpful votes
Follow LAURA C.
Unfollow LAURA C.
Share Review
Report Review

Both orders I have placed have come in a timely fashion.

My first order was the 3/4s sleeve floral embroidery dress and white crinoline. Both items fit according to the size chart. This order also included the 1950 Turquoise striped romper and skirt shown below! I LOVE LOVE LOVE this outfit and the fit is spot on.

My second order was the white backless pleated skirt swimsuit and it too fit perfect according to the size charts.

I also ordered the dress to benefit Autism awareness, also down in the pictures. Once again I ordered according to the size chart and found the dress to be a size too big. The material and workmanship are great. The company has been great working with me to return this and get my hands on a size smaller.

Date of experience: June 4, 2021
Candy L. Retro Stage Rep
over a year old

LAURA
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

New Mexico
1 review
0 helpful votes
Follow Taylor R.
Unfollow Taylor R.
Share Review
Report Review

I LOVE retro stages collections! I've bought from them for a few years now and they've always fit like a dream. More specifically their 50s dresses and petticoats! Careful though, it's easily addictive to buy from them. I will say their shipping USE to take nearly a month but my last couple buys have been getting here in about a week and a half Thank you Retro Stage!

Date of experience: May 27, 2021
Candy L. Retro Stage Rep
over a year old

Taylor,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Texas
2 reviews
0 helpful votes
Follow Gwendolyn B.
Unfollow Gwendolyn B.
Share Review
Report Review

Beautiful, well-constructed clothing for any girl who wants to embrace her inner Marilyn, Grace, and Audrey!

Date of experience: May 26, 2021
Candy L. Retro Stage Rep
over a year old

Gwendolyn,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Maryland
1 review
10 helpful votes
Follow Clifford C.
Unfollow Clifford C.
Share Review
Report Review

Terrible
May 25, 2021

My experience with this company was terrible from start to finish. After well over a month I received my item. The cut, quality, and size were all way off. Worst of all, it arrived without a clasp rendering it completely useless. After far too much back and forth with the vendor, they decided to refund me everything except the shipping. I am done fighting with them, and they are sticking to their guns - so I was forced to pay to ship a piece of trash all the way from China. They also attempted to bribe me to leave a good review.

Date of experience: May 25, 2021
Candy L. Retro Stage Rep
over a year old

Clifford,
I am so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Oklahoma
1 review
1 helpful vote
Follow Denise K.
Unfollow Denise K.
Share Review
Report Review

I have contacted this company several times about not getting what I ordered and paid for still they haven't made things right! So really I give it zero stars.

Date of experience: May 22, 2021
Candy L. Retro Stage Rep
over a year old

Denise,
I am so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

California
3 reviews
0 helpful votes
Follow Maria N.
Unfollow Maria N.
Share Review
Report Review

Just received my dress, and I Love It! Thank You! Wearing the dress for a Wedding in Maui!
Love the Retro Look. Will be ordering more from this website!

Date of experience: May 21, 2021
Candy L. Retro Stage Rep
over a year old

Maria,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Minnesota
1 review
0 helpful votes
Follow Ashley S.
Unfollow Ashley S.
Share Review
Report Review

Wow!
May 18, 2021

I have to admit, I was worried purchasing from this shop. I didn't know what to expect or if it would be in my size. I got the first part of my order today and the swimsuit was AMAZING! It fit so well! It's made out of the same materials as swimsuits I had when I was a life guard! This swim suit looks sooooo good and makes me feel so feminine (even though I am plus size). I cannot wait to get the next one. I also am interested in Retro Stage expanding their plus sizes. If the quality keeps up, they have found a new satisfied customer.

Date of experience: May 17, 2021
Candy L. Retro Stage Rep
over a year old

Ashley,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

North Carolina
1 review
4 helpful votes
Follow Thomas O.
Unfollow Thomas O.
Share Review
Report Review

Misprint in fabric
May 17, 2021

I purchased an item for my wife for Mother's Day and she noticed the fabric had a big misprint what looked like the fabric was wrinkled when the pattern was printed. I sent pictures of the item to retro stage and told them I would like to exchange it for another, they have a 100% satisfaction guarantee. They emailed me back offering $10.00 so that I could take the garment to a tailor to have it fixed. I told them that is completely absurd and that there was no way it could be fixed.

Date of experience: May 17, 2021
Candy L. Retro Stage Rep
over a year old

Thomas,
I am so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more request, please kindly contact me via email address: [email protected]
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team