Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The templates were easy to follow and use. The finished product looks very professional
A lot of different templates to choose from. Gave Me ideas to use for my resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent options. Professional templates and fonts made it simple to craft a polished resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy and professional. It gives full details of your resume and cover letter in 10mins.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I found the application was easy to use, and plenty of templates to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
When you click on the website it says free resume builder then once you finish u have to pay to get your resume. Do better honestly.
Hello Lucy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very convenient! So far easy to follow! Probably would recommend!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great, simple, and helpful. Backgrounds were great and easy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Remote Jobs Team
Super easy with great recommendations. I was impressed with the amount of options!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Remote Jobs Team
Absolutely loved it, very helpful! Was easy to put in motion.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Remote Jobs Team
I found Resume Genius to be very user friendly and easy to use.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Remote Jobs Team
Very nice and easy to use. It was nice having the prompts and being able to pick out the format.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Well you said it was free and then I had to pay. Very disappointing after putting in all my information.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thanks for your help with this and for your time in regards to this
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
...I'm not sure how I will review this. I still haven't got my resume yet
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The process was very easy to navigate and it didn't take long to complete the resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great Job building my resume. It was quick and easy. Thank you very much
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great quick fix, needed immediate help. Tried several others, unclear.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius