Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Unable to move things around, edit easily
Loved the templates
Easy to use, fast and accurate. Surprised that it came with a monthly fee on the end but we will see how it goes and go from there.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent tool - user friendly. Stellar quality! I read this was free which is why I deducted a star only to find out at the end there was a cost. I value honesty and that bait and switch was not the move, when Under $3 is affordable for 14 day free access. However the product was superior so I didn't mind paying the $2.95 for the 14 day trial.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
NICE NICE NICENICE NICE NICENICE NICE NICENICE NICE NICENICE NICE NICE
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is easy to navigate and gives great examples. Thanks for all you help
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank You for being quick and easy. This is a time of stress and don't to add to it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy to do and user-friendly. I am thankful for this!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to create...very basic instructions...i have no complaints except it was advertised as free
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use, fantastic results.
Highly recommended and will definitely use again and refer to friends
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Smooth, easy and professional. It was very easy to build the resume and have it ready to download.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
We googled an online resume to use for free and resume genius popped up as free. We went through whole resume and at end it wouldn't let us print without a charge. Disappointed!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy to use, accurate additions available, nice layout with polished finished product
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to navigate! Thanks for all of the detailed review and suggestions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy website to use to make a resume for someone that isn't good at writing one.,
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Several grammar issues in the suggested bullet points. Should update the cpr certifications and make it a drop down menu.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome experience, I would recommend resume genius to everyone!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Haven't had to do a new resume in years, this was such a big help.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome. This app has saved me a lot of time and effort. Will recommend to friends and family.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume Genius is very fast and easy. They have nice templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertised as free until you get to the end a bit deceiving! Having completed the resume felt I had no choice!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius