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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Easy & quick! I needed a new fresh look for my resume. And it didn't take much time to figure it out.
It was not clear there would be a charge for the resume. That should be clearly stated prior to using your service.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. Weāll look into this furtherāthanks for sharing!
Regards,
Resume Genius
Greatest.
Would recommend to anybody needing a professional resume, quick fast and effective.
Thank you for your wonderful review! Weāre excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
I started on the mobile site and though the it allowed me to continue to create my resume and "save" without creating a login, once I left the page and came back, it all had reset. I had already put in a decent amount of time, so it was extremely frustrating to see it was all gone. I created a login to hope to see it was still saved somewhere, and it wasn't. Being extremely upset, I waited a few days and came back to the site on my laptop for the first time, and luckily the resume I started was there with all my work. So from an experience perspective, I hated it.
The AI "recommendations" need improvement. All fairly redundant suggestions and doesn't obtain relevant skills in accordance to the roles listed.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Useful site and easy to use. Did not have any issues navigating site.
Your kind words are greatly appreciated! Weāre so happy to hear that our resume builder was helpful for you. Hereās to your future success!
Regards,
Resume Genius
Weāre grateful for your feedback! Itās fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Very easy, very clean resume. It was a quick process and will hopefully help me stand out against other applicants
Thank you for your wonderful review! Weāre excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Claims to be free until you complete all of the work. Then you're stuck.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Good stuff, just wanted to rate a quick 5 stars and am now forced to wright frikin 50 characters. If i felt like writing anything i would have just made my own resume. The service 10/10 the after survey about the service solid 1/10
Your kind words are greatly appreciated! Weāre so happy to hear that our resume builder was helpful for you. Hereās to your future success!
Regards,
Resume Genius
Great. I thought it would be confusing but it wasn't. I like the suggestions given throughout the process. I would and will recommend You to others in the future!
Thank you for sharing your experience! Weāre thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
This company specially states that the resumes are free, yet goes on to make you pay anyway. Will never pay or use this again
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
This program is very easy to use. I like that many options are available so you don't have to make up your own ideas.
Weāre grateful for your feedback! Itās fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Like every other site after searching free resume builder you get to the end and have to pay. I dislike how its a subscription payment as well.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. Weāll look into this furtherāthanks for sharing!
Regards,
Resume Genius
It was easy to create and format. The generated format was very helpful.
Weāre grateful for your feedback! Itās fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Awesome easy to use. Great price. Highly recommend. Best in have seen
Thank you for your wonderful review! Weāre excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Me encantoš„° me facilito la transcripcion me ayudo mucho para llenar mi resumen en pocas palabras lo recomiendo..
Thank you for sharing your experience! Weāre thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Not an automatic cancel after one month subscription. People are over the subscriptions.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. Weāll look into this furtherāthanks for sharing!
Regards,
Resume Genius
Great tool to use at anytime for your Resume. I recommend this.
Weāre grateful for your feedback! Itās fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Super helpful and great templates. Easily helped me update my resume into something better
Thank you for your wonderful review! Weāre excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
The resume process is fast and easy, and it gives ai generated prompt to help guide you though the process.
Thank you for your wonderful review! Weāre excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for sharing your experience! Weāre thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius