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From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I am extremely disappointed with the experience on this platform. Nowhere during the initial stages of the resume builder was it mentioned that downloading the final resume would require a paid subscription. I spent a significant amount of time carefully entering my details, expecting a free or at least transparently priced service. It was only at the final step—when I tried to download my resume—that I was suddenly prompted to pay.
This lack of upfront transparency feels misleading and a waste of my time. Users deserve to know before they begin whether the service is free or paid. If payment is required, it should be clearly stated at the very beginning of the process so we can make an informed decision.
I am leaving a 1-star rating purely because of this poor user experience and the absence of clear, honest communication. I urge the team to make their pricing and download policies more transparent to avoid disappointing more users in the future.
So helpful, the wording was perfect and described all of the things better than I would.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Love the auto generated responses and how informative it was
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
It was great and very helpful to me. I hope it does the same job wise.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Allowing someone to get through the resume review and rebuild BEFORE mentioning anything regarding a fee/required subscription is shady and underhanded.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Could be cheaper for South Africans looking for a job. Money isn't always available.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
It was quick and easy! Great templates to choose from. And affordable.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Could be possible to do more changes ourselves. Topics, places etc.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Making me pay for it after i made the resume is stupid. Olaifghj; oighofjasfjsfns; fjsalfjeoiajckln; osaihjf; oiejfo; sdfjn; oasfj is this enough for you
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
This was very helpful. I was satisfied with the template. This will help my resume stand out.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Great resume to get a good job now because they one i had before was not helping
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
This app made it easy to use. I will recommend my friends and family to you it..
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
This was a very easy and awesome experience. I appreciate how simple and easy this was to put together a professional resume. Thank you
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Awesome, I like the service. This website is so use full for the beginners and user friendly.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Your website comes up when searching for free resume template. After going through the process of completing the resume, I find out the only way to receive my resume is to pay for it. I think that is very deceiving.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Easy to use format! I found it useful to upload my previous information and then edit it for my current needs.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Very easy to use and customize. Liked the formatting of different styles of resumes
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Made me think it was free but not too bad of a price for a 1 time thing.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Easy & quick! I needed a new fresh look for my resume. And it didn't take much time to figure it out.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
It was not clear there would be a charge for the resume. That should be clearly stated prior to using your service.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius