Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't like to be drawn into a financial commitment without being aware of what i'm getting into.
Many different options to choose from, hope I can make the necessary changes to it now
It has been an easy experience. I would recommend it to all my friends.
I was told at the beginning no credit card and then had to give my CC info at the end. Don't like being lied to.
I thought it was free to create and download a resume. Turns out i had to pay 1.95 which isn't bad at all however its the principle. I feel that i was misled into thinking it was a free service being provided.
Looks professional. I'm hoping this will give me the edge I need.
Would have given a 5 star if I just had to pay a one time fee instead of having to enroll.
I'm pretty happy with Resume Genius so far. I want to see how much help I can get with a cover letter too!
This template was listed as FREE. Upon completion in order to print it out a credit card was required! Not Happy
I thought this was a free website but of course lies
I had to pay, thought it was free. Spent 30 minutes making a resume to only be told I have to pay. False advertising.
I was not aware that I would be charged to download the resume.
No mention of paying until the very end... So I went through and hour of creating my resume to then find out I have to sign up for a monthly subscription. Unfair and misleading.
So quick and easy. I highly recommend ResumeGenius,
Everything was going pretty great until I tried to download my resume, and had to pay for it! You guys should put it on the front page that it costs to save your resume.
;
I didn't want to pay for a membership but the resume was too good to pass up.
I really like this resume builder site its quick and easy to use and they have great designs.
The only thing i didn't like was when i wanted to enter my own work experience details, it doesn't present the information i enter as bullet point format. Also i couldn't get ride of the (GPA) in my personal profile. Otherwise so-far-so-good!
The resume builder itself was excellent, although it it is slightly dishonest to call it free as you can't do anything with the resume without the subscription. The price itself is incredibly fair; although I think "cheap" or "affordable" would be more honest then free.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

