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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
1 helpful vote
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False advertising
March 5, 2020

False advertising. You say this is a free resume template, then lure potential customers into spending 45 minutes creating a resume, only to find at the end that you DO indeed have to pay $1.99 to print, send, or save your resume. And not only that, you have to SUBSCRIBE, and then spend what I imagine will probably be another 30+ minutes on the phone to cancel the subscription to avoid having to pay $40/month for your resume!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Idaho
1 review
0 helpful votes
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I'm happy with the resume building process, but not that I didn't know I had to pay until the end

Date of experience: February 3, 2020
Arkansas
1 review
0 helpful votes
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Great so far
February 4, 2020

Great so far. Let's see how it does at download...

Date of experience: February 3, 2020
Hawaii
1 review
0 helpful votes
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10/10
February 4, 2020

10/10

Date of experience: February 3, 2020
Missouri
1 review
0 helpful votes
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I was under the impression that this was a free service. Upon finishing my resume that I worked over an hour on I found out that I needed to pay in order to save it.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Minnesota
1 review
0 helpful votes
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I started this site because it said it was free resume, get to the end, and to get the resume I built I had to pay... false advertising..

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Canada
1 review
0 helpful votes
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Not a fan of auto-renew payment systems. CVs are needed once in a while, not in a per month payment environment. This seems like you are trying to cash in on the possibility of people forgetting to cancel their subscription... not by offering additional service.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Oregon
1 review
0 helpful votes
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Absolutely amazing!
February 4, 2020

Absolutely amazing! Creating a resume has never been so easy and stress-free.

Date of experience: February 3, 2020
Kansas
1 review
0 helpful votes
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So far the process has been easy and trouble-free. We shall see how the downloading goes and what happens when the 14 day trial is over.

Date of experience: February 3, 2020
Colorado
1 review
0 helpful votes
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So far really helpful
February 3, 2020

So far really helpful. However, I haven't seen the final product yet.

Date of experience: February 3, 2020
Hawaii
1 review
0 helpful votes
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Do not like the fact that I can not see the whole resume unless I pay.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Kansas
1 review
0 helpful votes
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I would like to add different sections in templates

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Tennessee
1 review
0 helpful votes
Follow LaKeisha G.
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I wish there were more options to have already created customized keywords and phrases. I had to use other resume websites for additional help. And yet I'm paying you guys. Just saying.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Canada
1 review
0 helpful votes
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It should no be advertised as a free resume builder if you have to pay at the end to download it

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Michigan
1 review
0 helpful votes
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..
February 3, 2020

..

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Texas
2 reviews
0 helpful votes
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...
February 3, 2020

...

Date of experience: February 3, 2020
New York
1 review
0 helpful votes
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Easy, fast and what a professional appearance. I'm so happy with the results!

Date of experience: February 3, 2020
Michigan
1 review
0 helpful votes
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Excellent website instructions, easy to follow interface.

Date of experience: February 3, 2020
Florida
1 review
0 helpful votes
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Nice format
February 3, 2020

Nice format. Easy to answer questions, Great finished product

Date of experience: February 3, 2020
Massachusetts
1 review
0 helpful votes
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Didn't know I was getting charged for this till I was done

Date of experience: February 3, 2020