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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Set up was extremely neat and user-friendly. Also only $2!
Efficient, quick, great design, great service overall.
Disappointed to know that you shuttle us through then have us pay. I would gladly pay for this service but because of this lack of respect to customers I will being ending my trial ASAP.
Really helpful tools to build a resume without a ton of time investment
Extremely dishonest to claim to be a free resume builder, then require a subscription after completing the resume in order to download it. Screw that.
Easy template. Didn't like false advertisement. Had to pay for subscription. Pls also update template so that one can fill out Objective section without having to select a generic option.
What a quick and easy system and so professionally done! Thank you!
It would be nice to have an option just to purchase the resume
So far everything seemed to go very smoothly, I've yet to download my resume or use the cover letter services.
Quick and easy! It's absolutely worth paying for if making a resume is a generally overwhelming process for you.
I didn't know I would have to pay for a subscription. I will be cancelling immediately.
I have not created a resume in over 25 years. I was not looking forward to it. Resume Genius is very user friendly and helped me feel confident about my resume!
I feel like this was false advertising, it says free but when you download it forces you to sign up. I will be canceling as soon as I download my resume. I could have just made this in word and saved the time and hassle
Some of the editing/formating so far hasn't been great but I'm hoping now that i start my trial it will improve. The Designs are nice and the service is very easy to use. I hope it turns out as great as it looks so far.
It sucks that you guys make someone do all this work just to charge them at the end!
Really excited and surprised how easy it was to make a resume until the "FREE RESUME" wasn't free! That was super disappointing.,
:)
I chose this because it said it was free, not finish your resume and then have to pay to get it. Way to be with the false statements.
Of course, being upfront about the charge would have made everything great. It is pretty tricky for you to let someone spend precious hours putting everything together and then not having access to it unless they PURCHASE your "FREE" plan. I would have typed up my own because of the trick, but have too much time invested with you now.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

