Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would suggest this app to everyone that is typing a resume.
Misleading to think its free and then you also try to dissuade people from leaving a low rating.
Fast, Easy, But when it says free, they are lying.
The website made me believe it was free and then forced me to pay for a trial when I had spent a lot of time working on my resume. I would appreciate a company that was more transparent.
Wish I wouldve known it was a pay site before spending time on it. Well Done
It says free in your online ad yet I had to pay and now will have to take the time to cancel when this is finished.
Quick, and easy to use. Especially since I have not done this in 12 years.
I was struggling with the idea to must create a resume, right and accurate. app.resumegenius.com was more than a cane, a train. Don't worry, no need of any experience with resumens, it will guide us as kids at first time in the school.
Wow. Using this site has been extremely easy and I'm really pleased with the results
It was very fast to enter the information and have the formatting completely done.
Everything said free until you spend all the time and energy building it and go to download. THEN it wants to charge you. This is an effective way to make prospective clients very unhappy.
I don't like that I can't just make a one-time payment.
The state options does not include mine. I live in Washington State. It is not on the list of choices
Let people buy the resume outright rather than just a subscription.
Easy to use and lovely end product, however it is advertised as "Free" and "no credit card required." Yet upon reaching the end of the process, I am asked to pay a subscription fee. The cost for the "trial" is reasonable so I went ahead so as not to have wasted my time, but I do not require a subscription for resume building so it will be cancelled immediately.
Makes it super easy to build out or update a resume. The job responsibility examples provided really helped. Some of them I could use as-is, while others at least helped with framing what I was responsible for with some tweaking.
You said it was free... and I feel deceived. Shame on you guys for holding out on this information until the end. Shame on you.
It says free resume builder but it was not free. If it had actually been what was advertised, I would've gave it 5 stars
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

