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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow aaron R.
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The description said free and didn't say otherwise until i spent time completing my entire resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2020
Nebraska
1 review
0 helpful votes
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False Advertising Claiming to be free, has you build your entire resume, then hits you with the pay wall with obsurd sub fees.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2020
Connecticut
2 reviews
0 helpful votes
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It is not a free service
June 12, 2020

It is not a free service. Advertisement is very deceiving.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2020
Arizona
1 review
0 helpful votes
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I really wish i could pay for the resume and not have to pay a subscription.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2020
Texas
1 review
0 helpful votes
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Nice resume building process but didn't expect to pay for anything as it wasn't mentioned in the beginning.

Date of experience: May 5, 2020
Georgia
1 review
0 helpful votes
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Could have mentioned there was a charge before I took 3 hours to put all this together

Date of experience: May 5, 2020
Illinois
1 review
0 helpful votes
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The resume builder was advertised as free, only to charge you at the end before you can download it.

Date of experience: May 5, 2020
Missouri
1 review
0 helpful votes
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It said it was free and then charged me. Not happy about that after I typed in all information already.

Date of experience: May 5, 2020
West Virginia
1 review
0 helpful votes
Follow Christian R.
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Y'all are sneaky with the charge, but a great site

Date of experience: May 5, 2020
Minnesota
1 review
0 helpful votes
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Customer service was helpful bith times I called this evening to resolve my issues.

Date of experience: May 4, 2020
Saudi Arabia
1 review
0 helpful votes
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Could not go back to edit the resume after starting the payment process.

Date of experience: May 4, 2020
Texas
1 review
0 helpful votes
Follow Emiliano F.
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I should not have to sign-up for automatic monthly. A one-time fee would be great.

Date of experience: May 4, 2020
California
1 review
1 helpful vote
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Wonderfully created!
May 5, 2020

Wonderfully created! Helped me out a ton since words were not coming to me that truly described all positions i have held over the past few year.

Date of experience: May 4, 2020
Nevada
1 review
0 helpful votes
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The site said it was free but I had to $1.95 for a fourteen day trail, that's not free!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2020
Canada
1 review
0 helpful votes
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I love the software but the hidden fee at the end was annoying

Date of experience: May 4, 2020
Germany
1 review
0 helpful votes
Follow Tara X.
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Clear and helpful guidance made writing my resume painless!

Date of experience: May 4, 2020
New York
1 review
0 helpful votes
Follow Jennie R.
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I'd rather you have told me it was going to cost something upfront because I don't like to be mislead into thinking it was free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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May 4, 2020

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Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
Follow Stephen W.
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You did not make it clear that this service would cost by the time I was finished. I invested 30 minutes before realizing this. I was under the impression the costs would come with specific templates or a professional resume-building service, not a templated resume wizard. Kept the resume because it looks good but work on your transparency please.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2020
Iowa
1 review
0 helpful votes
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Great website it made everything easy for me to be able to get a resume put together and not stress about if it will seem professional.

Date of experience: May 4, 2020