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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Margaret L.
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It was a great form to fill out and to get help making a resume. I was unaware that to get a copy of my resume I was going to have to pay money until I was completely finished which was a little frustrating.

Date of experience: August 23, 2020
California
1 review
0 helpful votes
Follow Nunez P.
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This was simple to use and the suggestions are awesome!

Date of experience: August 22, 2020
Canada
1 review
0 helpful votes
Follow Stephen N.
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Should have let me know i had to pay before I created my resume

Date of experience: August 22, 2020
New Jersey
1 review
0 helpful votes
Follow Mark H.
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Best resume builder available but also overpriced.

Date of experience: August 22, 2020
Florida
1 review
0 helpful votes
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Haven't been able to modify the resume. Thought this was a free service so quite annoyed to find out there is a monthly fee, especially since I'm doing this for a friend

Date of experience: August 22, 2020
Colorado
1 review
0 helpful votes
Follow Lazarus Q.
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I think your failure to post full pricing details before having people enter their information is deceptive and dishonest. I'll be signing up for your short trial, downloading a resume in the format I want, then cancelling the service. If you'd, posted your prices upfront and made them a bit more reasonable, I probably would've just subscribed and left my subscription active.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Arkansas
1 review
0 helpful votes
Follow Owen W.
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Pretty shady to claim to be free, then after spending all the time building the resume, surprise me with a fee. I wouldn't use this again, and I will NOT suggest anyone I know use it either.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Texas
1 review
0 helpful votes
Follow Vance M.
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Wish I could drag and drop skills and sections on the resume.

Date of experience: August 22, 2020
Louisiana
1 review
0 helpful votes
Follow Boles O.
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I called the phone number to verify that I would be able to cancel w/out any problems and the person was pleasant and helpful which made me feel secure with my information and with cancellation.

Date of experience: August 22, 2020
California
1 review
0 helpful votes
Follow Shukla E.
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The price should have been explicitly stated before

Date of experience: August 22, 2020
Texas
1 review
0 helpful votes
Follow Helen G.
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I enjoy your template and help building my resume, however you should not advertise this service as free and then hide the fact that it is not free. I spent 2 hours on this I have no choice but to pay the $3. If you were upfront about the cost I would have been more than happy to pay first and less annoyed at feeling lied to.

Date of experience: August 22, 2020
Louisiana
1 review
0 helpful votes
Follow Howe O.
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Filling out certain sections, such as the "soft skills," was rather confusing and should allow for additional assistance like the other sections.

Date of experience: August 21, 2020
Tennessee
1 review
0 helpful votes
Follow Amy D.
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I started a resume before I knew I had to sign up and lost it

Date of experience: August 21, 2020
Alaska
1 review
0 helpful votes
Follow Solie L.
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Time is pressing, I don't have much money during the job search, and I tried your resume builder because it said it was free. I can't figure out how to download the resume I just spent a bunch of time on - so here's your three bucks. I don't understand what I did wrong?

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2020
Canada
1 review
0 helpful votes
Follow Mark U.
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Setting up my resume was really quick and time saving.

Date of experience: August 21, 2020
Texas
1 review
0 helpful votes
Follow Eric S.
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It said Free, i dont mind paying, but dont say free

Date of experience: August 21, 2020
Indonesia
1 review
0 helpful votes
Follow Antonio M.
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The weird thing I have to pay for one little download

Date of experience: August 21, 2020
Minnesota
1 review
0 helpful votes
Follow Thielbar R.
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Just follow the steps, fill in the blanks & the Genius does it all!

Date of experience: August 21, 2020
Illinois
1 review
0 helpful votes
Follow Whittaker M.
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Not upfront about pay at start of resume building.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2020
Australia
1 review
0 helpful votes
Follow Tony O.
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You haven't given me an opportunity yet to see how easy it is for me to edit my resume as I prefer to work with an actual document.

Date of experience: August 21, 2020