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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I enjoy the resume, however I never did expect to pay $3 for it.
Overall good experience, but when googled it said it was free
Very helpful on understanding what needs to be put into your resume
Excellent templates and suggestions. Clean layout.
You imply that this is a free service but after spending an hour creating the CV, I have to pay you to print it and save it! FALSE or misleading ADVERTISING!
I didn't know I would be having to pay to download my resume that I only will be needing to do once!
Annoying to wait til the end to give pricing. At this point, I've already spent the time, so I'll get my resume downloaded, cancel the plan, and that will be that. And now you won't let me submit this without accepting follow up. This site is $#*!ing terrible.
I was writing my first resume at 52. I was intimidated but it was effortless and I got a great result.
I really liked how comprehensive the steps were, they made it very easy to create a resume, something I didn't really know how to do before. I did not like that it charged me money at the end of the process because I was unaware that it would cost money to download the resume.
This has been great so far! I was in need of a resume quickly and this site made it very easy.
Initially it appeared as though this was a free service. You guys pulled a TurboTax on me and charged me at the end. Would not have paid if i hadnt already spent a couple hours on this, but im sure thats part of the plan
It was a great experience but I was under the impression that it was free. Apparently it isn't.
It said free. But I could only retrieve my resume after paying.
The resume builder itself was fabulous. The resume looks great. The resume was not however, free like I expected it to be. I have now invested the time that I planned to and have no more time to go back and find a truly FREE resume helper. Thanks for that.
Wish I could have edited the high school section by simply putting the name of the school and adding "Class of 1981"
The website says free, but its only free for 14 days
Sucks that I cant download one resume with no pay.
Leads on it are free until the end where it scams you out of $3. Also tries to hide the recurring aspect in small gray text.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

