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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Dont call it a free resume if you are going to charge.
Pretty easy to get started, now I need to see how good it is.
Easy and simple to use. Looks good. Easy to navigate. Only took away a star because I only found out about payment and amount after I was done.
This site was extremely helpful in being able to easily create a professional resume without all the guesswork.
The experience has been easy going, and has removed much of the difficulties of creating a resume or CV.
"Free" resume builder is bait... free to fill out, not free to download, which you learn only at the end. Honest transparency would carry this company further as the online tool offered is quality.
Site said resume could be saved for free but only provided a pay option.
The fastest, easiest way to keep my resume clean and up to date.
Easy to build my resume. Annoyed by false advertising - resume builder was advertised as free, but I then needed to pay a subscription fee to download the finished resume.
Surprised by paywall. Be aware of what is being advertised. I'm satisfied with the quality of my resume.
Takes all if the stress out of writing your own resume.
It's not clear at all that you can only download resumes in text format from the landing page. I feel like I got tricked into spending an hour on this website building out a resume, only to be hit by a price tag that I had no idea was coming.
Not apparent that you would be charged to get resume when starting
I had some frustration at the beginning over creating a resume to finish off without any purchasing options. I emailed my concerns and your tech team responded quickly and addressed the situation. Specifically thanks to Chris R.
I would still like to see that the value of your services upfront. A bit sneaky but I do understand the strategy.
Great Help in building my resume and saved a lot of time.
Creating a resume has never been faster or easier!
Says it's free then charges me 3 dollars. Bull$#*!
THIS WAS SUPPOSED TO B FREE. AFTER I TOOK THE TIME INPUTING MY INFORMATION THEN U CHARGE ME TO DOWNLOAD IT. THIS IS $#*!IN EXTORTION. IM PISSED.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

